Floris Arlequin Grand Place Hotel Brussels

Floris Arlequin Grand Place Hotel Brussels Reviews

Floris Arlequin Grand Place Hotel Brussels

Greepstraat 17/19, Brussels, Brussels-Capital Region, 1000, BelgiumView Hotel Details
Floris Arlequin Grand Place Hotel Brussels
Floris Arlequin Grand Place Hotel BrusselsFloris Arlequin Grand Place Hotel BrusselsFloris Arlequin Grand Place Hotel Brussels
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Floris Arlequin Grand Place Hotel Brussels Guest Reviews

4.2/5
Very Good
82 review
Verified reviews
Location4.6
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(82)
Positive reviews(79)
Reviews with photos/video(14)
Great location(44)
Awesome stay(34)
Delicious breakfast(29)
Clean and tidy(18)
Convenient location(15)
Great service(11)
Easy to get around(6)
Negative reviews(3)
Traveler Dan
Superior Twin Room
Stayed in Feb 2024
Solo travellers
48 review
4.0/5
Very Good
Posted on Feb 18, 2024
The hotel is in a great location less than a minute walk to the Grand Place. My room wasn’t perfect (209) the toilet kept making a hissing sound the whole time until I turned the water off. The shower had very weak pressure as well. The room has a door leading out to a rooftop which is good but so do all the other room on that floor so I couldn’t leave it open at night because I didn’t feel safe and the room doesn’t have a window to open. The breakfast in the morning was very good just a few little issues with my room but the rest of the hotel was good.
Response from Property: Dear Traveler Dan, We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Anonymous User
Superior Double Room
Stayed in Jul 2024
Family
5 review
4.5/5
Great
Posted on Jul 31, 2024
Hotel is conveniently located within walking distance to Grand Place and tram/train stations. Unfortunately, we got a room in the older wing and the lift to the rooms broke down. We had to carry our luggages up and down the stairs but the staff at the front desk were helpful to assist with one of our luggages. Very friendly staff especially the one usually on morning-early afternoon shift. Room is ok, one of the bedside lights was not working but that was fine. The aircon is very good. The bathroom seemed smaller than those in the newer wing (as reviewed by others), with much smaller sink and only had a shower curtain as divider. Breakfast is good with a decent hot and cold food variety.
Response from Property: Dear Sir, dear Madam,Thanks for your awesome review! We sincerely appreciate your opinion and trust in us. I am very happy to learn that our team helped to make your stay enjoyable. We look forward to welcoming you soon to our hotel.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
RayLim83
Superior Twin Room
Stayed in Jun 2024
Travel with friends
1 review
3.0/5
Posted on Jun 28, 2024
Air conditioning is considered not working (has sound, but no cold air coming out) I guess.. called reception, they informed they will look into it the next day as it’s night when we checked in.. But next day when we go to the reception to ask, staff say that is normal.. Room temperature at 28-29 degrees at night, sweating while we sleep, I don’t think it’s common.. Not too sure about this though, but it’s a bad 2 nights for my friend and I.. TV in room is faulty, cannot on.. Only plus point is Location, near to the train stations and lots of restaurants and bars around.. All within walking distance..
Response from Property: Dear RayLim83, Thank you for your feedback.It is with some discontent that we receive your feedback because our goal is to maintain quality in the service and the satisfaction of our customers.In that sense, your feedback is extremely important to help us improve the quality of our team every day.Thank you again for your feedback, hoping to get you back to Brussels next time, in which the Floris Arlequin Grand Place Hotel is the chosen place for your accommodation, in order to provide you with a better experience.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Liew
Superior Triple Room
Stayed in Mar 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Mar 9, 2024
Plus points: Large spacious room. Warm. Nice breakfast. Good location Minus: No kettle. Street below my room was noisy at night. Maybe ask for a quiet room if that's important.
Response from Property: Dear Liew, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
chen
Superior Room
Stayed in Apr 2024
Family
2 review
3.0/5
Posted on Apr 28, 2024
Electricity is cut and short for 30mins Very small bed but no bed bug
Response from Property: Dear chen, Thank you very much for taking the time to review our property.Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded.Per your comments we have taken the appropriate measures to avoid such issues from happening again.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Guest User
Superior Room
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 5, 2024
The breakfast was very rich and the service was very good
Response from Property: Dear Sir, Madam, Thank you very much for the lovely feedback. Will be a pleasure to welcome you again. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Anonymous User
Superior Room
Stayed in Oct 2023
Solo travellers
6 review
4.2/5
Very Good
Posted on Oct 30, 2023
Everything was good. The location is near Grand Place , you have a lot of restaurants and teraces near.
Response from Property: Dear Sir, Madam,Thank you very much for choosing our hotel for your last stay. We will be delighted to welcome you again very soon.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Ali
Superior Single Room
Stayed in Oct 2023
Business travellers
1 review
3.7/5
Posted on Oct 31, 2023
The experience was okay. I secured a reservation two days ahead at a fair price.
Response from Property: Dear Ali,Thank you for choosing to stay with us in Brussels. I am glad to hear that your stay with us was a memorable one!We are looking forward to welcoming you back to the hotel in the future.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
elif
Superior Room
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 19, 2023
The location of the hotel was really nice, it’s close to most of the main touristic attractions of Brussel. The rooms were clean and the breakfast was delicious. Also the receptionist was really friendly and helpful. Overall a great experience, 10/10 would recommend.
Response from Property: Dear elif, Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Donato Rodolfo
Stayed in May 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on May 27, 2024
Nice place to stay..
Response from Property: Dear Donato Rodolfo, Thank you very much for the wonderful feedback. Will be a pleasure to welcome you againWarm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
ParwaniHeena
Executive Double Room 1 Double bed
Stayed in Feb 2023
Family
1 review
4.7/5
Amazing
Posted on Apr 24, 2023
Perfect location. Walking distance to most site seeing places and good food places in the city. Also accessible easily via trains and buses. Breakfast was good and replenished often. I stayed for 3 days and breakfast was same for all days. I wish there could be some variety for people staying longer. Room was clean and big. They also allowed early checkin. All in a good experience
Response from Property: Dear ParwaniHeena, We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Sincerely,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Michael
Stayed in Apr 2023
Travel with friends
1 review
4.5/5
Great
Posted on Apr 2, 2023
Good location , middle of the centre. Simpel but nice room. Clean
Response from Property: Dear Michael, Thank you for choosing to stay with us in Brussels. I am glad to hear that your stay with us was a memorable one!We are looking forward to welcoming you back to the hotel in the future.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Christian Dunne
Stayed in May 2022
Family
1 review
3.5/5
Posted on Jun 1, 2022
Stayed here with my Dad while visiting Brussels for a few days. The hotel is located right in the centre of Brussels and is walking distance from Grand Place. The area is surrounded with shops and restaurants also. We arrived early on the first day and they allowed us to check in early which was nice. City tax wasn't too expensive and we paid it then and there. Staff were nice at reception also and the lobby was decorated nicely and very clean. We had Room 210 as far as I remember. The carpets in the hallway and the room were very outdated and had a lot of stains. Also, the bathroom door in the room didn't lock, but this was sorted out the next day. Other than those issues, the room was nice. We had a balcony but not a great view since we were low down. We were facing into an apartment block unfortunately. The beds were comfortable and the batbrrom was clean also. There was a TV and hair dryer too but that's about the only amenities. No kettle or anything like that. The housekeeping staff were very nice too, and did a great job cleaning up our room. The buffet breakfast is served on the 7th floor and has a beautiful view out onto the city. The breakfast selection is great also with bacon, eggs, frankfurters, mushrooms, beans, cereal, bread, fruits, waffles, pastries, cold meats, cheese, hot drinks, juices etc. The place was clean and the waiting staff were friendly too. Very impressed with that part. I do have another small complaint though... when we asked the receptionist for some water (to bring up to the room, as this is common to ask for in any hotel I've agreed in previous), he told me to go across the road to the shop which I found a bit rude. Other than that, and the outdated room, we did enjoy our stay and it was reasonably priced too for its excellent location. I do recommend to anyone on a budget.
Response from Property: Dear Christian Dunne, We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Stefano
Superior Room
Stayed in Mar 2022
Solo travellers
7 review
4.2/5
Very Good
Posted on Mar 4, 2022
Extremely central located, super fast check in, great value fir money and lovely breakfast viewi
Response from Property: Dear Stefano, Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Guest User
Stayed in Oct 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Oct 6, 2022
It was sad that there is no rooftop breakfast room anymore
Response from Property: Dear Sir, Madam,Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place