The Coolest Hotel Reviews

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share such thoughtful and comprehensive feedback about your stay with us. We are absolutely delighted that you chose our hotel for its design and that it met your expectations!It's wonderful to hear that you enjoyed our prime beachfront location and the convenience of being right next to the Blue Line Park train station. We're particularly thrilled that our rooftop swimming pool with its stunning ocean views left such a positive impression on you.I'm especially pleased to know that our floor manager made your stay more memorable with his warm hospitality and welcome beverages. We'll be sure to share your kind words with him - his international experience studying in Australia certainly helps him connect with our global guests, and it means so much to know his efforts created a heart-warming experience for you.Thank you for your understanding regarding our check-in and check-out times, which do follow the standard Busan hotel practices. We appreciate your feedback about the challenges this may pose for early-arriving travelers, and we'll continue to explore ways to better accommodate guests with varying arrival times while maintaining our operational efficiency.Regarding dining options, while we don't currently operate an in-house restaurant, we're delighted you found the beachfront dining scene easily accessible. The local restaurants along our beautiful stretch of beach truly offer some wonderful culinary experiences.We look forward to welcoming you back on your next visit to Busan. Until then, thank you again for choosing us and for your gracious review!Warmest regards,Hotel Management TeamThe Coolest Hotel Busan

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for taking the time to share your experience with us!We're absolutely delighted that you loved the Songjeong area and appreciated its unique charm. You've captured perfectly what makes this location so special - it offers that authentic local atmosphere while still providing convenient access to shops and amenities, all just a short stroll from the beautiful beach. It's exactly the kind of genuine Korean coastal experience we're proud to offer our guests.We're thrilled that you enjoyed our modern hotel design and that our rooftop swimming pool added to your stay. The oceanview from your room's balcony is indeed one of our signature features, and it's wonderful to know you appreciated it.The fact that you found the Blue Line Park ocean railway station's proximity convenient is fantastic - we know many guests love having this unique attraction right at our doorstep for easy exploration of the coastline.Your observation about Songjeong being "more local than Haeundae" is spot-on and something we believe makes stays here truly special. You get the best of both worlds - the beauty and tranquility of a less crowded beach area while still having access to everything you need.Thank you again for choosing us and for your kind words. We hope to welcome you back to Songjeong soon!Warmest regards,Hotel Management Team

Response from Property: Thank you for staying with us. We hope to see you again soon.

Response from Property: Hello, customer. This is The Coolest Hotel. First of all, thank you for visiting our hotel and taking the time to write a review. We are glad that you had a comfortable stay with The Coolest’s special service. We will always strive to provide better facilities and services so that you will be satisfied on your next visit. Thank you.

Response from Property: Thank you so much for your valuable feedback. We're delighted that you were satisfied. We will continue to provide improved service to meet your expectations. Thank you again, and we look forward to your next visit.

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share such detailed feedback about your stay with us. We are truly delighted that you found our hotel beautiful with clean rooms and rated us five stars overall - this means the world to our team!We're thrilled that you enjoyed our rooftop pool facilities with both hot and cold water options, as well as our basement gym. These amenities are designed to enhance our guests' experience, and it's wonderful to know you appreciated them.I sincerely apologize for the inconvenience with the broken washing machine in our laundry room. We will ensure our maintenance team addresses this issue promptly and that we communicate equipment status more clearly to our guests.Regarding our GROTTO bar, I'm pleased to hear you found our bartender professional and the drinks expertly crafted. However, I deeply apologize for the confusion and frustration caused by our menu pricing format. You are absolutely correct, and I completely understand your concern. The pricing display of "1.6" to represent 16,000 KRW is indeed inconsistent with standard Korean business practices and creates unnecessary confusion for our guests.This is an excellent point that requires immediate attention. We will revise our menu formatting to align with conventional Korean pricing standards (displaying "16" instead of "1.6") to ensure complete transparency and avoid any misunderstandings. Your feedback about this being unprofessional is valid, and we take full responsibility for this oversight.Thank you for bringing this to our attention - constructive feedback like yours helps us improve our service standards. We hope to welcome you back soon with a clearer, more professional menu format.Warm regards,Hotel Management TeamThe Coolest Hotel Busan

Response from Property: Dear jon lin,I am deeply troubled and sincerely apologize for the completely unacceptable service you received during your stay with us. Your experience falls far below the hospitality standards we strive to maintain, and I take full responsibility for these serious service failures.The incidents you described - particularly the housekeeping negligence despite your clear request for room service, the dismissive behavior at checkout, and the taxi miscommunication followed by our staff member's unprofessional conduct - are absolutely inexcusable. No guest should ever experience such indifference and lack of basic courtesy, especially at our establishment.I want you to know that immediate disciplinary action is being taken:The staff members involved are being counseled and retrained on proper guest service protocolsOur housekeeping communication system is being overhauled to prevent such oversightsAll front desk personnel are undergoing refresher training on professional guest assistance standardsWhile I understand that an apology cannot undo your disappointing experience, please know that your feedback is catalyzing significant changes in our operations. We are implementing new service accountability measures and guest follow-up systems to ensure such failures never recur.You are absolutely right that Busan offers many exceptional hospitality options, and I deeply regret that we failed to represent the warm, welcoming spirit this wonderful city is known for.If you would ever consider giving us another opportunity in the future, I would personally ensure your experience reflects the true standards of Korean hospitality.Again, my sincerest apologies for letting you down so completely.Respectfully,General ManagerThe Coolest Hotel Busan

Response from Property: 안녕하십니까, 고객님. 더쿨리스트호텔입니다.우선 저희 호텔을 방문해주시고 귀중한 시간 내어 작성해주신 후기에 감사드립니다.다만 청소상태로 인해 불편드린 점 대단히 죄송합니다.고객님의 불편사항을 해당 부서에 전달하여 조치하도록 하겠습니다. 불편하셨음에도 불구하고 남겨주신 따뜻한 조언에 감사드리며, 다음 방문시에는 만족하실 수 있도록 더 나은 시설과 서비스 제공을 위해 항상 노력하며, 고객님의 재방문을 기다리고 있겠습니다.감사합니다.

Response from Property: Dear Nominzaya. We are The Coolest Hotel. First of all, thank you from our heart for visiting our hotel and taking your precious time to write a valuable review. We're truly glad that you stayed comfortably with The Coolest's special service. We will always try our best to provide better facilities and services and be waiting for you so that you can be satisfied again on your next visit. Thank you.

Response from Property: 안녕하십니까, 고객님. 더쿨리스트호텔입니다.우선 저희 호텔을 방문해주시고 귀중한 시간 내어 작성해주신 후기에 감사드립니다..고객님의 불편사항을 해당 부서에 전달하여 조치하도록 하겠습니다. 불편하셨음에도 불구하고 남겨주신 따뜻한 조언에 감사드리며, 다음 방문시에는 만족하실 수 있도록 더 나은 시설과 서비스 제공을 위해 항상 노력하며, 고객님의 재방문을 기다리고 있겠습니다.감사합니다.

Response from Property: Dear LeahS. We are The Coolest Hotel. First of all, thank you from our heart for visiting our hotel and taking your precious time to write a valuable review. We're truly glad that you stayed comfortably with The Coolest's special service. We will always try our best to provide better facilities and services and be waiting for you so that you can be satisfied again on your next visit. Thank you.

Response from Property: 안녕하십니까, 고객님. 더쿨리스트호텔입니다. 저희 호텔을 방문해주시고 귀중한 시간 내어 작성해주신 후기에 감사드립니다.