The Abbott Boutique Hotel

The Abbott Boutique Hotel Reviews

The Abbott Boutique Hotel

69-73 Abbott St, Cairns, Queensland, 4870, AustraliaView Hotel Details
The Abbott Boutique Hotel
The Abbott Boutique HotelThe Abbott Boutique HotelThe Abbott Boutique Hotel
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The Abbott Boutique Hotel Guest Reviews

4.2/5
Very Good
117 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(117)
Positive reviews(15)
Reviews with photos/video(5)
Great location(8)
Friendly staff(6)
Negative reviews(2)
Jessica Hu
Stayed in Dec 2023
Family
13 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The service was amazing! Rooms were clean, and location was great!
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our amazing service, clean rooms, and great location. We look forward to welcoming you back for another excellent stay soon!
BradleyElborough
Stayed in May 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 11, 2023
Excellent Location (5stars) very central. Will be staying here again next year when in Cairns!!!
Response from Property: Thank you for the excellent feedback! We're thrilled that you found our location in Cairns to be superb and central. We look forward to welcoming you back next year for another great stay! Safe travels until then!
hilaryhilary
Superior Room
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Dec 31, 2024
The service is very good, free water and coffee, and small cookies. The location is in the city, and it is convenient to walk to everywhere, especially to the reef and other ports to go out to the sea. The newly renovated facilities are also OK. The faucet is loose, but it doesn't matter. There is some noisy air conditioning sound, so if you are a light sleeper, you should be careful. Some towels are a little dirty, but you can change them at will.
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Response from Property: 感謝您的反饋。我們很高興您喜歡我們提供的免費水、咖啡和小餅乾,也高興地瞭解到您覺得酒店的地理位置便利,方便您在城市中散步以及前往珊瑚礁和其他出海口。對於水龍頭鬆動和空調的噪音問題,我們表示歉意,並感謝您的耐心。如果噪音是您關注的問題,我們建議您在未來的住宿中請求一個更安靜的房間。對於毛巾的清潔問題,我們也感到抱歉,但我們很高興您能夠輕鬆更換。我們將努力在這些方面進行改進,以提升您下次的訪問體驗。
Youmei
Superior Room
Stayed in Aug 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Oct 3, 2024
There is a Woolworths supermarket right next to the hotel. Rusty's Market, the Night Market, and the Reef Terminal are all within a 5-minute walk, making this a great location! I also appreciated the free coffee and water. I stayed for 3 nights, but there was a cleaning service every 2 days, and the linens were changed for new ones. I had an inquiry about check-in, so I sent a message twice through Trip.com, but there was no reply. Maybe it's because I'm in Japanese? Other than that, I was very satisfied with the cost performance, cleanliness, shower water pressure, and staff service. I would like to stay at this hotel again next time.
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Response from Property: ご滞在についてのご感想をお寄せいただきありがとうございます。ホテルがウールワース、ラスティーズ・マーケット、ナイト・マーケット、リーフ・ターミナルに近く、非常に便利だったとのこと、さらに無料のコーヒーや水もお楽しみいただけたようで嬉しく思います。Trip.comを通じたチェックインに関するお問い合わせに返信がなかったこと、言語の壁が影響していた可能性があり、大変申し訳ございませんでした。お部屋の清潔さ、シャワーの水圧、スタッフのサービスにご満足いただけたとのこと、次回のご滞在も心よりお待ちしております。
Jayclause
Superior Room
Stayed in Dec 2024
Solo travellers
3 review
1.2/5
Posted on Feb 3, 2025
Cleaning is done every two days, and it's almost like just changing your towels. Also, the light is shining directly, and so is the corridor. It feels like **, you know, I arrived on the first day and was so scared that I couldn't sleep all night.
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Response from Property: Hi Jayclause,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the cleaning service and the room lighting, and we will definitely look into improving these aspects to enhance the comfort of our guests. Regarding the corridor lighting, we are examining alternative solutions that ensure safety without disrupting our guests' rest. Regarding the room service, as stated in our Welcome letter, we offer room service every second day, but if guest needs daily, it will be done once door sign is put up.Your comfort is extremely important to us, and we are committed to making sure your next visit is more relaxing and enjoyable. Warm regards,The Abbott Boutique Hotel Team
Guest User
Superior Room
Stayed in Dec 2024
Family
5 review
4.5/5
Great
Posted on Mar 10, 2025
The hotel is in a great location, very close to the cruise terminal, and can be reached in a few minutes on foot. There is a large supermarket next to it, and there is also a night market not far away, which is very convenient for shopping and eating. There is a large lounge on the second floor of the hotel, where you can take self-service coffee and small cookies at will. You can relax and have a cup of coffee here, read a book, and browse your phone. The hotel staff has a very good attitude. When I booked, I noted that I wanted two single beds. After checking in, I found that they were put together in the room. I asked the hotel staff to adjust it immediately. The disadvantage is that the room I stayed in is close to some unknown facilities. When the environment is quiet at night, the roar is obvious and very noisy.
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Response from Property: Thank you for taking the time to share your detailed review. We're delighted to hear that you enjoyed our prime location close to the cruise terminal, local night market, and the convenience of nearby shopping and dining options. It's great to know that our lounge provided a comfortable spot for you to unwind. We appreciate your kind words about our staff's responsiveness to your needs.We apologize for the noise issue you experienced during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.Kindest Regards,The Abbott Boutique Hotel Team
Guest User
Superior Room
Stayed in Jan 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Clean and sanitary, complete facilities, free coffee, tea and biscuits, very good
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Response from Property: Thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness, facilities, and complimentary treats at our hotel. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We look forward to hosting you again soon!Warm Regards,The Abbott Boutique Hotel Team
Guest User
Stayed in Dec 2023
Other
61 review
5.0/5
Outstanding
Posted on Jan 15, 2024
The location of the hotel is very good. There is a Sichuan restaurant downstairs, which tastes good. The pier and night market are nearby. It takes a few minutes to walk. The room is cleaned every two days. The price is good.
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Response from Property: 感謝您的反饋!很高興聽到您對酒店位置的滿意, 希望能為您提供物有所值的入住體驗。期待再次為您服務!
Guest User
Stayed in Jan 2024
Family
3 review
1.0/5
Posted on Feb 20, 2024
I took three elderly people on a free trip to Australia for 18 days. The worst hotel was completely unacceptable. The room was completely closed and the windows were locked. The elderly people could not turn on the air conditioner and could not sleep. The room had a musty smell and two people could not sleep on the first night. The next day, an old man got sick, which affected his schedule. He also had allergies. I booked two rooms for three nights and checked out early, but the hotel didn't agree. I couldn't stay for one day, so I thought I was unlucky and switched to a Hilton hotel. This is just a small hotel. About The store did not mention the sealed room in the promotion, which is false propaganda and the experience is very poor. It is recommended that you choose carefully.
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Response from Property: We are deeply sorry for your trouble. Your feedback is very important and we will seriously consider it and provide feedback to relevant departments to improve our services and communication accuracy. Hope the rest of your trip goes smoothly.
Lvxingtuzhong123
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 17, 2024
On Ctrip, this kind of hotel should be highly recommended. The price is not high, the stay experience is excellent, the staff are very friendly, the food is very convenient for travel, and the cleanliness of the room is far better than that of Hilton.
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Response from Property: Thank you for your feedback. We sincerely appreciate your comments and look forward to the opportunity to host you at our hotel in the near future. We are committed to ensuring your stay with us is comfortable and memorable.
Guest User
Stayed in Nov 2023
Family
7 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Clean, comfortable, and free coffee and snacks. Good location, convenient to the city and attractions
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Response from Property: 非常感謝您的評論!我們很高興您對酒店的乾淨舒適印象深刻,並且享受到了免費咖啡和小食的便利。酒店地理位置優越,方便前往市區和景點。期待您的下次光臨,再次為您提供愉快的住宿體驗!
Guest User
Superior Room
Stayed in Mar 2024
Other
56 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Convenient location, clean and tidy
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Response from Property: Thank you for your feedback. We sincerely appreciate your comments and look forward to the opportunity to host you at our hotel in the near future. Should you have any further questions or special requests, please feel free to reach out to us.
Guest User
Stayed in Mar 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Very good, recommended to stay
Original TextTranslated by Google
Response from Property: Thank you for your feedback. It means a lot to us. We eagerly anticipate the chance to welcome you to our hotel soon. If you have any additional questions or specific requirements, please don't hesitate to contact us. Our team is dedicated to ensuring your stay is both enjoyable and memorable.
Guest User
Stayed in Jul 2022
Couples
35 review
5.0/5
Outstanding
Posted on Sep 6, 2022
Bang bang bang bang
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