To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(113)
Positive reviews(12)
Reviews with photos/video(4)
Great location(6)
Negative reviews(1)
Jessica Hu
Stayed in Jan 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The service was amazing! Rooms were clean, and location was great!
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our amazing service, clean rooms, and great location. We look forward to welcoming you back for another excellent stay soon!
BradleyElborough
Stayed in Jun 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 11, 2023
Excellent Location (5stars) very central.
Will be staying here again next year when in Cairns!!!
Response from Property: Thank you for the excellent feedback! We're thrilled that you found our location in Cairns to be superb and central. We look forward to welcoming you back next year for another great stay! Safe travels until then!
Youmei
Superior Room
Stayed in Sep 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Oct 3, 2024
There is a Woolworths supermarket right next to the hotel. Rusty's Market, the Night Market, and the Reef Terminal are all within a 5-minute walk, making this a great location! I also appreciated the free coffee and water. I stayed for 3 nights, but there was a cleaning service every 2 days, and the linens were changed for new ones.
I had an inquiry about check-in, so I sent a message twice through Trip.com, but there was no reply. Maybe it's because I'm in Japanese? Other than that, I was very satisfied with the cost performance, cleanliness, shower water pressure, and staff service. I would like to stay at this hotel again next time.
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Guest User
Stayed in Jan 2024
Other
61 review
5.0/5
Outstanding
Posted on Jan 15, 2024
The location of the hotel is very good. There is a Sichuan restaurant downstairs, which tastes good. The pier and night market are nearby. It takes a few minutes to walk. The room is cleaned every two days. The price is good.
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Response from Property: 感謝您的反饋!很高興聽到您對酒店位置的滿意, 希望能為您提供物有所值的入住體驗。期待再次為您服務!
Guest User
Stayed in Feb 2024
Family
7 review
1.0/5
Posted on Feb 20, 2024
I took three elderly people on a free trip to Australia for 18 days. The worst hotel was completely unacceptable. The room was completely closed and the windows were locked. The elderly people could not turn on the air conditioner and could not sleep. The room had a musty smell and two people could not sleep on the first night. The next day, an old man got sick, which affected his schedule. He also had allergies. I booked two rooms for three nights and checked out early, but the hotel didn't agree. I couldn't stay for one day, so I thought I was unlucky and switched to a Hilton hotel. This is just a small hotel. About The store did not mention the sealed room in the promotion, which is false propaganda and the experience is very poor. It is recommended that you choose carefully.
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Response from Property: We are deeply sorry for your trouble. Your feedback is very important and we will seriously consider it and provide feedback to relevant departments to improve our services and communication accuracy. Hope the rest of your trip goes smoothly.
Lvxingtuzhong123
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 18, 2024
On Ctrip, this kind of hotel should be highly recommended. The price is not high, the stay experience is excellent, the staff are very friendly, the food is very convenient for travel, and the cleanliness of the room is far better than that of Hilton.
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Response from Property: Thank you for your feedback. We sincerely appreciate your comments and look forward to the opportunity to host you at our hotel in the near future. We are committed to ensuring your stay with us is comfortable and memorable.
Guest User
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Clean, comfortable, and free coffee and snacks. Good location, convenient to the city and attractions
Original TextTranslated by Google
Response from Property: 非常感謝您的評論!我們很高興您對酒店的乾淨舒適印象深刻,並且享受到了免費咖啡和小食的便利。酒店地理位置優越,方便前往市區和景點。期待您的下次光臨,再次為您提供愉快的住宿體驗!
Guest User
Superior Room
Stayed in Apr 2024
Other
38 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Convenient location, clean and tidy
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Response from Property: Thank you for your feedback. We sincerely appreciate your comments and look forward to the opportunity to host you at our hotel in the near future. Should you have any further questions or special requests, please feel free to reach out to us.
Guest User
Stayed in Apr 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Very good, recommended to stay
Original TextTranslated by Google
Response from Property: Thank you for your feedback. It means a lot to us. We eagerly anticipate the chance to welcome you to our hotel soon. If you have any additional questions or specific requirements, please don't hesitate to contact us. Our team is dedicated to ensuring your stay is both enjoyable and memorable.