Hotels in Cairns City Center, Cairns

This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options.

Facilities: New Cleanliness: Spotless Environment: Beautiful Service: Attentive The location is excellent, and local tour groups even offer convenient pick-up and drop-off services from the hotel. The hotel's dining options are superb. It's particularly well-suited for family trips, as children will have a fantastic time playing right within the hotel.

The hotel was extremely customer friendly. We had booked an ocean view room and they initially did not put us in that. When we went to get it corrected, they not only put us in an oceanview room but also gave us free breakfast for two days. The staff was incredibly friendly. The location was super convenient.Overall was a fantastic stop.

This is a hotel that really wants to give a full five-star rating! Although it is only rated three stars, it actually has all the necessary facilities, is clean and tidy, and has large rooms. The suite living room also has a microwave and various tableware (no kitchenware, just plates, forks, spoons and other tableware). It is enough for tourists who do not pursue luxury and high-star enjoyment, and are more likely to play outside during the day and go back to the house to clean up and rest at night. It is very cost-effective. It takes about ten minutes to walk to the public swimming pool in the city center along the clean boardwalk. It is not too far in the tropics. You can borrow bath towels from the front desk instead of bringing your own. The most important thing is the first-class service. The staff are very warm and friendly. There are always people at the front desk to help you with any questions, especially Adrian and Gaia, who gave active and enthusiastic help in printing urgent documents and answering some local travel questions and booking cars.

Excellent hotel, 8 minutes walk from the pier, great location, good service at the counter, luggage storage before check-in and after check-out, simple and classy rooms, beautiful swimming pool although not used, breakfast above standard, coin-operated laundry room.

We stayed in the lovely and spacious executive king room, but unfortunately had to move to a deluxe king room with a balcony on the second night due to the executive room being fully booked. We were somewhat disappointed as the deluxe room felt older and less well-maintained, a noticeable downgrade. However, we appreciated the convenient second-floor area with complimentary coffee, books, and games, and the hotel's location was ideal; close to restaurants and shops yet peaceful.

The location is fantastic, right next to the night market and pier. Despite being so central, it was surprisingly quiet and absolutely spotless. The room came equipped with a Nespresso capsule coffee machine, complimentary coffee pods, a nice selection of teas, iced water, and milk. The large floor-to-ceiling windows were a lovely feature, and the sheer curtains, with their subtle, wave-like pattern, perfectly complemented the serene ambiance. The lady at the front desk was also incredibly warm and friendly. Upon check-out, we even received lollipops – a sweet surprise!

Good location, only a very short walk to the sea from walk along the esplanade. The breakfast is good and the staff are very friendly. There's an activities desk in reception and they offer plenty of choice.

Reasonable price for a wonderful service Highly recommend everyone to stay in Heritage Cairns. The staff was responsive to our night arrival and everything was pretty smooth. The rooms were clean and the WiFi connection is stable too. The staff kindly arranged a suitable room for my mum who was not good at walking. Moreover, the staff let us use the shower room with towel and amenities even we had already checked out that day. Many thanks for their hospitality!

The hotel is in a good location, not far from the night market, the sea pier, the supermarket and the main street. The facilities are a bit old, the reception staff are quite enthusiastic, and the luggage storage is convenient