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If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

The location is in downtown and close to restaurants and money exchanges. Hotel is well serviced, although I feel the breakfast could have been better. The room sink had an issue when we arrived, it took me a follow up to get a person who took the bathroom towel to remove it and left both the wet towel and sink block on the bathroom platform … perhaps few things they can improve on. The hotel also has gym and a facility to wash clothes

Awesome stay, nice and clean and beautiful view. Thanks

The location of the hotel is not very convenient, and there is no shuttle service. There is no beach, and you need to take a taxi to the beach. The view of the sea view room is still good. There is a swamp forest outside the window and the blue sea in the distance. The swimming pool on the roof is very good.

It was better than the review. There's Walmart supermarket connected to lobby, so easy to grab foods, milks, gifts... Also, all the hotel counter abd service people are nice. My room was quiet and yes you can hear if people close door really hard but it can happen to any hotel. There's separate Air conditioning so room was cool. You can control the temperature. Also There's pizza restaurant and rental car service in the lobby. Very convenient location overall.

The drinks were the best in Cancun. The beach was nice. The view was amazing. Would recommend this for sure. Very family based though so make sure you realise it’s not adults only. Getting a chair on the beach is hard work haha so get ready to wake up early for a good spot. Plenty of room though but once you have a spot you’re best of keeping it. Food was the best in Cancun that dinning was so good

I booked 3 days and paid all the money online, but the hotel also said that I did not receive the money for 3 days. I was asked to pay the room fee in cash every day. I contacted the customer service. I said that I would contact the hotel every day. Going to the front desk, the hotel insisted that it did not receive the money and could not be refunded. This hotel and trip.

City Express is considered a mid-level hotel in Mexico. It is not bad in terms of hygiene, fully equipped and well-equipped, and the price is very affordable. This hotel is basically found in every prefecture-level city in Mexico.

I spent 3 night. The first night the fridge was not working and I went to the reception but was told it’s will be fixed in the morning. Someone came in the morning and checked and said its working.I came back from the pool and the fridge was not working. I went to the reception twice . They told me again that someone will come and check. The next day which was my last day. I went to the reception and requested to speak with a manager. The supervisor on duty was Alan. He apologized and offer me a new room for the night and allowed me for a late check out the next day.