Hyatt Inclusive Collection Hotels in Cancun

Plus $50 per night to upgrade to a high-rise terrace sea view room. Let's start with the advantages: 1. The staff's service attitude is super good, which is very important for an all-inclusive hotel. 2 The view is great (high-rise sea view room), the beach is invincible, there are different programs every night, and the sense of vacation is full. 34 bar cocktails are really not inferior to paying bars outside. Disadvantages: 1. The sound insulation is very poor. It can be said that there is no sound insulation. The walkers can speak through the 3cm gap at the bottom of the door and can be transmitted to the ear without any difference. The sound of the TV next door or even a loud fart can be clearly heard. 2 The food is really average, probably at a level that can be eaten, and it has absolutely nothing to do with deliciousness. 3 The decoration of the room has a sense of age, probably the grade of the home in China, which is almost meaningless.

We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room.

It was a public beach + pier, with many tourists and a mess. The room was large and clean, and the bathroom and 🚽 were two separate spaces, which I liked very much. However, there was a pungent smell in the room on the day of check-in (a bit like the smell of insecticide) that made me dizzy. The breakfast was not delicious, and only buffet and light meals were provided at noon. The disposable plastic cups were reused and not cleaned properly. Some cups were deformed but still in use. Picture 3 was taken at the entrance of the buffet restaurant. The white one was not a cabinet, but a louvered wooden board. Two wooden boards were spliced ​​at 90 degrees to form a semi-fence. When the wind blew, a wooden board fell to the ground with a clang. Fortunately, no one was walking by at that time. The waiter did not realize that it would be dangerous if it hit someone, so he just picked up the wooden board and put it together casually, as if nothing had happened.

There are two prices for 66 square meters. The main difference is the floor. One is 10-19 and the other is 21-27. Pay special attention. The 10th floor of the hotel room is equivalent to the second floor. The room is very large and there is no place to hang clothes. The power socket at the head of the bed is unreasonable and very low. The cabinet must be moved. All-inclusive price. The food is better and tips are given every time. The waiter will be very frustrated and unhappy if he does not receive the tip. The hotel is small and there is nothing to do on the beach.

If the total score is 10 points, I would say this hotel is about 7-7.5. Food: average. There is no highlight but it is not unpalatable. The best restaurant is Blue Water Grill, for Mediterranean food. The second is Vista Prime for steak. Definitely don't order the Picanha. You're right to order beef tenderloin. Let’s just say this for other restaurants, it’s OK to be full and don’t expect too much. Mexicans love to use cream🧈. If you are afraid of getting fat, be careful hahaha. Stay: Very satisfied. Nothing to fault. The 24-hour room service is very convenient. The room is very clean. This time I stayed in a room with a small swimming pool (footbath). It was OK for taking pictures, but it was a really useless facility. Drinks: The drinks are all delicious. The wine was also given generously. I don’t have the trembling hands like the cafeteria aunties hahaha. People who don’t drink can make them virgin. It tastes the same but without the alcohol. Beach: A very small beach 🏖️. Just a few short steps. There are a lot of seaweeds. If you have beach shoes, I recommend bringing them because there are many shells and disintegrated corals in the water🪸. There are some marine activities included but I didn't see anyone using them. It's OK to come here once, but if I had to come back a second time, I wouldn't do it because there are no highlights. Very good for taking pictures~

Extended stay 07:43 local time Less than 10 minutes Ctrip's order was confirmed / the hotel found a reservation in the morning! Repeated confirmation in the hotel and Ctrip in the morning! The original one-day trip to the sea was also forced to cancel. Knowing that the hotel received the confirmation at 11:40 local time, check out first and store your luggage after 15:00! Return to hotel at 17:00 The room is leaking. Ctrip customer service suggested that I pay at the front desk and then compensate me for 926. So if the market price is higher than 926, I will lose money! As a result, the retail price is $ 540! Until now, Ctrip insisted on compensation instead of compensation because it could not perform the contract unilaterally. Then how can I use compensation to measure half a day, if the hotel did not confirm, why should you send a confirmation to the customer, integrity is a standard for customer service to trust Ctrip Responsibility is the bottom line of the tourism service platform! Communicating jet lag is not an excuse for Ctrip to reduce its contractual obligations