Best Boutique Hotels Cancun

Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy.

The room with one large bed and two small beds is nice. The hotel pool is also nice, although there is no infinity pool. I personally feel that the experience is average. The food in the restaurant is average. The Italian restaurant is mainly about the presentation, and the food quality and taste are a little worse than some Italian restaurants. Teppanyaki is mainly about the chef showing off his skills, which is more fun, and the food is very average. I don't know if it's due to time, the seaside was very windy and rough during the few days we went there, and this section of the beach was not very smooth. I wanted to go snorkeling, but the waves were too high, so I couldn't do it for a week. Snorkeling in the Qizi area is a matter of luck. But the hotel can go to an inner bay of Carmen for snorkeling. We just snorkeled in Cozumel, so we didn't go to Carmen again.

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Hotel is located at the north east point of Cancun *****, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service.

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach. 4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it. 5. The Wi-Fi was slow and unstable, which was inconvenient. 6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.

The beach is clean and soft, and the sea view is unobstructed

Intercom Lots of beach beds and umbrellas,extremely clean,not designated so ppl from other properties come and use it,waiters constantly offer food/drinks NOT free 100pesos for corona,food more than back home in Canada roughly 300pesos for wings or burger or chicken *****s. Freshly baked fish 750Pesos/kg, 3 tacos-300pesos. Tiny buffet if you think you gonna have rows and rows of food think again,MayBe 20foot long buffet,EXACT same food for 10 days(brutal).One person working @ omelette station with min 12min wait.Even though it was prepaid breakfast they make you sign a receipt 1100Pesos, couldn't figure out why, so after 4th day we were getting ZERO service, yup wouldn't even offer a cup of tea/coffee,ended up figuring it out,they expect 10% tip on the 1020Pesos(cost of breakf for 2ppl) so 100pesos each time you eat(NOT joking),so our 20-50pesos tips WERENT enough! For dinners we ALWAYS go off resorts when in cancun cuz there are soo many great options,this hotel is not walking distance to any restaurants like Harry's, Mono, Ilios,but bus station is right outside (12pesos each way) Room facing Lagoon which is main road,can hear EVERY car, person talking,so noisy day and night,plus our room was next to janitor's room so in and out slamming door and talking on a radio from 6am till 6pm(BRUTAL!)shower is large,sink over floating, mattresses rock hard but sheets are super white,AC worked well, 2pools,restaurant and pool bar empty.Lots of beds avail, Check in/out super quick and front desk people are Extremely helpful! So there's gas station across the street beer is 25pesos, there's supermarket 7min walk beer is 15pesos and has fresh Fruits,liq,jugs of water Basically if you looking for Mexican experience ALL inclus,cheap food/drink this is NOT it! If you looking for quiet getaway with prices on higher end but still be in Mexico this is the place for you! If you looking for same sand and all inclusive def need to look else where unless you don't mind grocery shopping on your vacay. Would I come back to this location-I doubt it,just doesn't make sense to me in sense of México experience!I def don't feel like spending more $ than I do @ home

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN

The hotel room is big, the service attitude is very good, there are many staff, but the room service is average, and going to the beach requires taking a shuttle bus, which is relatively inconvenient