BW Kemayoran Hotel & Convention Powered by Archipelago

BW Kemayoran Hotel & Convention Powered by Archipelago Reviews

BW Kemayoran Hotel & Convention Powered by Archipelago

Jalan Benyamin Suaeb Blok A5, Kemayoran, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10630, IndonesiaView Hotel Details
BW Kemayoran Hotel & Convention Powered by Archipelago
BW Kemayoran Hotel & Convention Powered by ArchipelagoBW Kemayoran Hotel & Convention Powered by ArchipelagoBW Kemayoran Hotel & Convention Powered by Archipelago
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Guest Reviews of BW Kemayoran Hotel & Convention Powered by Archipelago

8.0/10
Very Good
110 review
Verified reviews
Location8.2
Amenities7.7
Service8.4
Cleanliness7.9
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All reviews(110)
Positive reviews(96)
Reviews with photos/video(27)
Awesome stay(20)
Great service(19)
Great location(11)
Delicious breakfast(8)
Clean pool(7)
Great swimming pool(7)
Negative reviews(14)
Guest User
Superior Twin Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 27, 2025
Our staycation here with the kids was fantastic. The hotel is very kid-friendly, featuring a spacious swimming pool and a well-equipped playground, which kept the children thoroughly entertained with plenty of activities. Breakfast offered a wide variety of delicious options, and their soto, in particular, was absolutely excellent! ๐Ÿ‘ All the staff members were incredibly friendly. We're definitely looking forward to another staycation here. The hotel rooms were spotless and smelled wonderfully fresh. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘
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Response from Property: " Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Desty112
Superior King Room
Stayed in Sep 2025
Family
6 review
10/10
Outstanding
Posted on Nov 4, 2025
Good location, pool is pretty also space for strolling the area
Kaojiaomianbao
Superior Twin Room
Stayed in Jun 2025
Business traveller
85 review
8.0/10
Very Good
Posted on Aug 19, 2025
Parking is readily available nearby, and the hotel is conveniently located next to a shopping mall with numerous dining options. Public transportation is easily accessible, and there's a convenience store right downstairs. The rooms themselves are clean, spacious, and very comfortable, making this an ideal choice for both business trips and family vacations.
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Guest User
Grand Deluxe King Room
Stayed in Jun 2025
Business traveller
11 review
6.5/10
Posted on Jul 31, 2025
My stay at grand palace hotel was unsatisfactory due to frequent WiFi disconnections, poor soundproofing in the room, and unclean bed linens. However, I appreciate the prompt resolution by Mr. Bayu, the Assistant Front Office Manager, who ensured the issues were addressed immediately, including replacing the bed linens. While the service recovery was efficient, the initial shortcomings significantly impacted my experience.
Response from Property: Dear Jun Rui,Thank you for sharing your detailed feedback regarding your recent stay at BW Kemayoran Hotel & Convention. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection, soundproofing, and bed linens upon your arrival. These issues do not reflect the standards we aim to uphold.We truly appreciate your kind acknowledgment of Mr. Bayu, our Assistant Front Office Manager, for his prompt assistance in resolving the matters during your stay. Your recognition will be shared with him and the team as encouragement to continue delivering excellent service.Please rest assured that your comments have been shared with our relevant departments for immediate action and improvement, particularly in maintaining room cleanliness, enhancing Wi-Fi stability, and reviewing our soundproofing measures.We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations from the very beginning.Warm regards,Manajement BW Kemayoran Hotel & Convention Powered By Archipelago
Guest User
Superior Twin Room
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 13, 2025
Excellent hotel. Very comfortable.
Original textTranslated by Google
Response from Property: " Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Nofe
Superior Twin Room
Stayed in Jun 2025
Travelling with friends
38 review
10/10
Outstanding
Posted on Jul 11, 2025
oke...,strategis,sarapan lengkap,mantaaaaaaappppp deh
Response from Property: Dear Nofe," Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Guest User
Superior King Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 27, 2025
The room was spotless and incredibly comfortable, the food was excellent, and the staff were incredibly friendly and accommodating.
Original textTranslated by Google
Response from Property: " Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Guest User
Superior Twin Room
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 27, 2025
A comfortable hotel with friendly and helpful staff. The rooms were clean and smelled lovely. They offered a wide variety of delicious food. Hope to be back again for our next event.
Original textTranslated by Google
Response from Property: " Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Guest User
Superior Twin Room
Stayed in Jul 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Aug 26, 2025
Quick check-in and the staff were incredibly friendly. Our room was clean and comfortable, and the food was delicious. I will definitely be returning to this hotel for my next stay.
Original textTranslated by Google
Response from Property: " Warmest Greetings From BW Kemayoran Hotel & Convention Jakarta " Thank you for taking the time to review our hotel. I am delighted to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back soon. Once again, thank you for sharing and have a wonderful day ahead. Sincerely, Bayu Novianto, Assistant Front Office Manager
Guest User
Superior Twin Room
Stayed in Jul 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Sep 2, 2025
The room was good, the pool was great and spacious, and the staff were friendly.
Original textTranslated by Google
Response from Property: " Salam Hangat Dari BW Kemayoran Hotel & Convention Jakarta"Terima kasih telah meluangkan waktu anda untuk review hotel kami. Saya senang mengetahui harapan anda terpenuhi selama kunjungan Anda. Saya dan tim sangat senang Anda ada disini dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Sekali lagi, terima kasih telah berbagi dan semoga hari Anda menyenangkan dimasa depan.Hormat kamiBayu NoviantoAssistant Front Office Manager
Guest User
Superior Twin Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 20, 2025
Good hotel and Environment, will be back soon and bring my family to enjoy this statcation with humble staff and perfect room .
Response from Property: Dear Guest," Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta"Thank you for taking the time to review our hotel. I am glad to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back in the near future. Once again, thank you for sharing and have a wonderful day ahead.Best regardsBayu NoviantoAssistant Front Office Manager
Syarizal
Superior Twin Room
Stayed in Aug 2024
Travelling with friends
3 review
6.5/10
Posted on Sep 30, 2024
Lift problem and lambat,aircond bilik kurang sejuk tapi dah buat complain still sama.
VIRVADIA
Superior King Room
Stayed in Jun 2025
Business traveller
4 review
5.0/10
Posted on Jul 3, 2025
Residence n hotel same not a good option to stay
Anonymous User
Superior King Room
Stayed in May 2024
Family
14 review
10/10
Outstanding
Posted on Jun 17, 2024
Dari awal masuk disambut ramah, lobby wangi sampe kamar jg wangi, bersih, amenities lengkap, diksh free upgrade kamar. Yg bkin kaget diksh complimentary cookies dan kamar jg dihias. Fasilitas kolam renang luas bkn main. Puas bgt jadinya. Playground jg ada. Anak2 happy bgt disini. Badabest sdh pst next kt akan kesini lg. Oia minus selokan air agak mampet yg ditoiletnya nextnya tolong diperbaiki. overall kt semua happy, Thnks best western kemayoran
Response from Property: Dear Valued Guest, " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thank you for sharing and have a great day ahead. Best regards Bayu Novianto Assistant Front Office Manager
Guest User
Grand Deluxe King Room
Stayed in Aug 2025
Business traveller
1 review
6.5/10
Posted on Sep 29, 2025
They have to upgrade the rooms.
Response from Property: Dear Mr/Mrs Ally Azran,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,BW Kemayoran Hotel & Convention