The hotel is not bad, but there were a couple of things I didn’t like. At first they gave us a room that was not the one we ordered. He was located opposite the technical room, where something was making a very loud noise. And this room was not overlooking the pool, but overlooking some rooftops. My husband went and changed the number. The second time we were given a room overlooking the pool, everything was fine. But the staff didn’t come up and help with things, and we had to hand over the key to the wrong room ourselves.
They did not supply water in the new room and did not provide additional towels (we were with children).
There was ordinary water in the refrigerator (not even mineral water), and we thought that it was free, like everywhere else. But no, we were told to pay for it upon departure!!! They say that they provided us with free water, but there was none. For a hotel of this level, it was a shame to start a showdown with the guests. Such little things leave a residue and lower the hotel's rating.
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