New Century Grand Hotels in Changchun

Hygiene, facilities, environment, passing by in a hurry, since I choose to live in this store, I don't care about these, only the service I want to talk about. An episode triggered by a 10% off dining coupon for staying guests. Because we were hungry, our family of three completed the check-in procedures, put down our luggage in the room, and went to the Chinese restaurant on the second floor. My husband wanted a private room, but the waiter said that we can’t do a private room without a reservation in advance. OK, let’s eat in the lobby, and then The waiter said that their restaurant has a 15% service charge, which we accept. As a result, after ordering the meal, the waiter disappeared~ The men and women who served the food were also different. He asked for hot water with the boy who served the food. He brought a pot, put it down, and left. Wait for my daughter to think about it+ Bottle of drink, waited for a long time, only to see a waiter wearing clothes passing by, hurriedly called to stop, and then ordered~ After eating like this, I went back to the room, because I had to go to the car to pick up something for the child, I found the room card origami There is also a 10% discount coupon (as shown in the picture below), I thought I didn't use the coupon, the hotel can always give me a breakfast coupon, right? (Dining costs 1312 yuan) By the way, I went to the front desk to ask. The handsome guy at the front desk said that the coupon was used in the Chinese restaurant and asked me to communicate with the Chinese restaurant. I went to the Chinese restaurant on the second floor and explained to the cashier. Asked for a breakfast coupon, she said she would call to ask for instructions, but the phone rang a girl dressed as a waiter and asked me to tell her. I explained how the coupon was useless, and the beauty ”responded” very quickly. She came up and said that I had paid for the meal and could not get a refund; I said that my discount coupon was useless after all, and I could give me a breakfast coupon ? In the end, she told me that the 10% discount on this coupon was a previous event, and the event had expired... This is not a big deal, and it is extremely insulting! After the event is over, give me a coupon for the one who just checked in? ! 10,000 words omitted here...... As far as this matter is concerned, although the final processing result is considered satisfactory, the process I have experienced is quite tortuous for me. Whether it is the front desk of the hotel or the restaurant, the overall service is not satisfactory.

Old five-star, the hotel decoration is more atmospheric, the room is large, the facilities are relatively complete, although the decoration has been for a while, but the maintenance is better. The hotel is still a bit away from the high-speed rail station, but very close to the 54 tram. The hotel has a swimming pool and laundry room. The pool is used with a room card and billiards need to be paid for. I encountered small flying insects several times in the hotel. I have encountered them in the room, restaurant and lobby. I checked it and it seems to be a tobacco insect.