Blue Coast Hotel(Kuanzhai Alley Wenshu Monastery Store)

Location: Highly convenient, near Kuanzhai Alley, subway stations, and popular attractions.(based on 64 reviews)

Do NOT book this hotel! We have never been received this bad! 1) we arrived at the address and no hotel called 'blue coast' exists. It is a tower that contains three other hotels. 2) the receptionist did not look at us or engaged in a conversation nor did she use a translator even though she didn't speak any English and we don't speak Chinese. 3) we were given a room with no window even though our reservation explicitly included a window and got angry when we asked about it 4) she handled our passports very roughly and took pictures, without our consent, of every past visa in them despite our complaints and the visas being visibly years old and for other countries than China 5) our reservation explicitly included breakfast but it was never mentioned or explained where and when. According to a panel in the elevator (see picture attached), it was supposed to be at floor 5 except the elevator didn't go to floor 5. We tried getting down at 6 and taking the stairs and it was like the shining hotel, super creepy, no lights and dirty. 6) room cleanliness was lacking I think this sums it up.