Hampton by Hilton Chengdu Chenghua

Hampton by Hilton Chengdu Chenghua Reviews

Hampton by Hilton Chengdu Chenghua

No. 1 Shanbanqiao Road, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
Hampton by Hilton Chengdu Chenghua
Hampton by Hilton Chengdu ChenghuaHampton by Hilton Chengdu ChenghuaHampton by Hilton Chengdu Chenghua
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Guest Reviews of Hampton by Hilton Chengdu Chenghua

9.6/10
Excellent
5754 review
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(5754)
Positive reviews(5650)
Reviews with photos/video(3052)
Friendly front desk staff(2010)
Delicious breakfast(1018)
Easy to get around(593)
Perfect for business trips(258)
Loved the night views(200)
Close to metro(161)
Awesome gym(102)
Delicious buffet(22)
Negative reviews(104)
YK Travel 97
Superior 2-bed Room
Stayed in May 2025
Travelling with friends
23 review
10/10
Outstanding
Posted on Jun 26, 2025
The stay was enjoyable and the staffs were friendly. They helped us to collect our parcels consisting of the items we bought online. Great experience! The room is clean and of high quality! Smoke-free room😇
Response from Property: 哇哦，歡小朋又收到了一條五星好評哦~酒店全體人員秉着友善可靠關懷周全的理念為您提供服務，服務用心，您才會住的舒心。您的感謝我們已經告訴到員工啦，非常期待您的下次光臨並與您相見。———一直等候着的歡小朋
Panjam
Superior 2-bed Room
Stayed in Oct 2025
Couple
8 review
10/10
Outstanding
Posted on Nov 7, 2025
Very good hotel Very good service Very clean Very good location close to train station.
Response from Property: 非常感謝親親對歡小朋的認可，並給予我們好評。對於每位賓客，酒店團隊始終竭盡全力的提供完善待客之道，以更完善的細節提供完美的入住享受。您的認可對我們來説，是最為珍惜的褒獎！我們會不斷努力，創造更為舒適的住宿體驗，令您一掃旅途疲憊，活力再出發！期待在不久的將來我們可以再次與您會面！衷心的感謝您的支持！——天天向上的歡小朋
Anonymous User
Deluxe Queen Room
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Aug 29, 2025
Stayed at Hampton by Hilton Chenghua and had a great experience. The hotel is modern, clean, and well-maintained. Rooms are comfortable with everything you need for a relaxing stay. Breakfast had a nice variety of both Western and Chinese options. Staff were friendly and helpful throughout. Location is convenient for exploring Chengdu with easy access to transport. Overall, very good value for money—I’d definitely stay again.
Response from Property: 親愛的歡朋家人：今日心情是開口向上的拋物線，因為遇見了温暖的您呀！感謝您對小朋的支持和認可，我們會繼續努力做得更好，期待您的再次光臨———開心的歡小朋
Guest User
Huanyou Suite (Smart Guest Control + Panoramic Floor-to-ceiling Windows)
Stayed in May 2025
Family
3 review
8.0/10
Very Good
Posted on Jun 15, 2025
Service is great, staffs are really helpful. No complaint about the price and location. However, found a cockroach in the room and bad sewage smell in bathrooms, common area and level 1 lobby. Really don’t understand how the smell get there on level 28. Simply no soundproofing for the rooms. Can hear clearly what’s going on along the walkway. I’ll definitely not return to this hotel.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton. I am extremely sorry for your stay. I will definitely urge all departments to solve the problem you reported. I hope you can give me another chance and let me personally apologize to you. I hope to gain your understanding.
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 4, 2025
Incredible week long stay in Chengdu. Ms. Wu and her team were super helpful in helping us with our lost luggage by the airline and assisted us on getting around town. The breakfast staff were friendly and made us felt at home. Food was delicious and the location was convenient. Will definitely stay here in the future. 
Response from Property: 親愛的歡朋家人：今日心情是開口向上的拋物線，因為遇見了温暖的您呀！感謝您對小朋的支持和認可，我們會繼續努力做得更好，期待您的再次光臨———開心的歡小朋
Eli Robert
Cozy Queen Room
Stayed in Feb 2025
Business traveller
3 review
9.0/10
Great
Posted on Mar 27, 2025
The location of the hotel is quite good. June at the front desk also has a very good service attitude. If I need to check in at a hotel again, I will still choose to book this hotel. Tom is the man to contact in case you are looking for a good deal.
Response from Property: 您好，感謝您的點評，為您提供優質的服務是歡小朋堅持不懈的追求，我們一定再接再厲將歡朋的服務品質提升到更高。很抱歉沒能給您帶來滿分入住體驗，歡小朋先給您深深的表示歉意。希望在您歸來之時 感受到我們的真誠！--------------努力的歡小朋
ChenChang
Superior 2-bed Room
Stayed in Nov 2024
Couple
9 review
10/10
Outstanding
Posted on Jan 12, 2025
The staff was very friendly and helpful to receive our parcels from taobao ahead of our arrival. They have also upgraded us to the highest floor room with good view. And prepare a takeaway breakfast for us as we were checking out at 5am for a local tour. We enjoyed the experience of having a voice controlled toilet seat. Will definitely stay here again.
Response from Property: Thank you very much for your recognition of Huanxiaopeng and your praise. For each guest, the hotel team always makes every effort to provide perfect hospitality, with more perfect details to provide a perfect stay. Your recognition is the most cherished reward for us! We will continue to work hard to create a more comfortable accommodation experience, so that you will be tired and energetic again! We look forward to meeting you again in the near future! Thank you for your support! -- Happy friends who go up every day
Azamat Orazov
Superior 2-bed Room
Stayed in Nov 2024
Family
19 review
7.0/10
Posted on Dec 19, 2024
We stayed overnight; hotel was good to go to Panda base, but breakfast was better than Shangri-la Qinhuangdao. Overall good option for its price. Thanks
Response from Property: Hello, thank you for your comments. It is HuanXiaopeng's persistent pursuit to provide you with quality service. We will make persistent efforts to upgrade Huanpeng's service quality to a higher level. I'm sorry I didn't bring you a perfect check-in experience. Huan Xiaopeng first gives you a deep apology. I hope you will feel our sincerity when you return! -------------------trying to make friends.
Guest User
Cozy Queen Room
Stayed in Mar 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Apr 23, 2025
Allen has excellent attitude and service. Highly recommended!
Response from Property: 尊敬的賓客您好！謝謝您對希爾頓歡朋的肯定，您的認可就是我們最大的鼓勵。通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是歡小朋們一直追求的。我們傳承希爾頓歡朋一如既往的高品質，貼心服務衹為更懂你，讓您在歡朋居停，感受到家一般的温暖。期待您能再次光臨檢閲我們的進步，這也將成為我們
Guest User
Cozy Queen Room
Stayed in Jun 2025
Couple
3 review
9.5/10
Amazing
Posted on Jul 23, 2025
1 night stay was good and comfortable
Response from Property: 尊敬的賓客您好：感謝您百忙之中對我們做出點評，沒有得到您滿分認可，一定是我們有需要改進的地方，希望您能提供更多細節，這對我們提高服務品質至關重要，與您相見在歡朋是緣分，能夠為您服務是我們最幸運的事，我們會更加用心的為在旅途中奔波勞累的您們帶來舒心，希望您一直選擇歡小朋，期待我們再次相約在這裏！——滿心期盼的歡小朋
Anonymous User
Deluxe 2-bed Room
Stayed in Mar 2025
Business traveller
2 review
9.5/10
Amazing
Posted on Apr 12, 2025
Great service by Front desk lady 小吴。
Response from Property: 您好，感謝您的點評，為您提供優質的服務是歡小朋堅持不懈的追求，我們一定再接再厲將歡朋的服務品質提升到更高。很抱歉沒能給您帶來滿分入住體驗，歡小朋先給您深深的表示歉意。希望在您歸來之時 感受到我們的真誠！--------------努力的歡小朋
Guest User
Cozy Queen Room
Stayed in Mar 2024
Solo traveller
4 review
8.5/10
Very Good
Posted on Apr 29, 2024
Helpful staff...nice
Response from Property: Dear guest, thank you for staying at our hotel and for your encouragement to us. Also, we are so sorry we could not reach your expectation, and we will getting better and better in the future, hope to see you again!!! ------GSM Ofelia
Philip Chan 77
Superior Queen Room
Stayed in Feb 2025
Business traveller
108 review
8.0/10
Very Good
Posted on May 18, 2025
Nice service and good location
Response from Property: 尊敬的賓客您好：感謝您百忙之中對我們做出點評，沒有得到您滿分認可，一定是我們有需要改進的地方，希望您能提供更多細節，這對我們提高服務品質至關重要，與您相見在歡朋是緣分，能夠為您服務是我們最幸運的事，我們會更加用心的為在旅途中奔波勞累的您們帶來舒心，希望您一直選擇歡小朋，期待我們再次相約在這裏！——滿心期盼的歡小朋
traveller106
Cozy Queen Room
Stayed in Mar 2024
Couple
8 review
10/10
Outstanding
Posted on Apr 21, 2024
Clean hotel, helpful service staff and nice selection of buffet breakfast food. Will stay again.
Response from Property: Dear guest, thank you for staying at our hotel. We hope you had a wonderful journey at our city and looking forward to seeing you again. ------ GSM Ofelia
Bannay18300
Huanyou Suite (Smart Guest Control + Panoramic Floor-to-ceiling Windows)
Stayed in May 2024
Business traveller
8 review
9.5/10
Amazing
Posted on Jun 22, 2024
Good hotel, staff is very kind and nice. Breakfast is great.
Response from Property: Dear guest, thanks for your wise chose! It's very kind of you and your satisfaction is our greatest encouragement, we are look forward to you come back next time——————Little Hampton