Wanda Reign Chengdu Reviews

Room was super clean, comfy bed, good facilities and perfect services. Especially Thank to Ella, my butler ❤️

Wonderful hotel, great location and super friendly and helpful staff! Excellent service from my butler Grace! Will definitely stay here next time I visit Chengdu again ＜3

The hotel is very elegant and the staff is polite and professional. Some things can be improved, for example the bar closes early. If a customer wants a drink after 21 he has to order it in the room. The room is not redone in the evening. In a 5-star hotel, the room is always prepared for the night. In the room there is only one bathroom mat for washbasin, shower and bathtub. Having a double sink would have been more comfortable. The large and really comfortable king bed Is a plus. Breakfast was good.

Hotel is a good deal, a bit too much of a triumphal Chinese style, a bit too dark, but overall comfortable, breakfast is better than Niccolo in our opinion

The good things about this hotel are that the staff are friendly and kind, the rooms are spacious, and the beds are comfortable. Unfortunately, the standard of cleaning is extremely poor for a hotel of this price range. In our room, I had to clean food or drink spills left by previous guests off the bedside tables before using them. The carpet in the room and in the corridors had many stains. The bathroom sink was partly blocked and drained slowly, there was dirt in the corners of the bathroom, and it smelled bad in the toilet. There was dust or smoke stains on the ceiling around the air conditioner. Most disgusting of all, I found a large nail clipping from a previous guest on the floor beside the bed. Don’t be fooled by the fancy-looking decorations and good reviews, maybe it was better in the past, but the management of this hotel sets low standards for cleaning and maintenance now. There are many other good hotels in Chengdu for the same price, I strongly suggest you choose another one.

Excellent hotel. Very satisfied during my stay. The staffs are very attentive and helpful. They are ready to give you guidance. Special mention to my butler Eleven who responded promptly to my questions. I will stay again when I visit Chengdu.

The butler Lily is active, thoughtful and helpful. We were very comfortable in the hotel and the hotel is tastefully decorated. We will come again next time

We had such a good time at Wanda Reign even though our stay was only for 1 night. Our room came with a personal butler and our butler Grace was so wonderful and helpful. She took the extra step to help us with our luggage, ordering takeaways and even giving us advice on what local products to get! The room is very grand and came with amazing views. It was so ideally situated and we could taxi everywhere within short distance. We will definitely come back to Wanda again for our future stays :)

Stayed here for the 2nd time this year. Arguably one of the best hotels I've ever stayed at. Room, services, and amenities are all absolutely top tier. Would especially want to thank Grace, who was extremely helpful, and ensured my stay exceeded all expectations. I would highly recommend staying here.

设施：perfectly luxurious 卫生：perfectly clean 环境：highly convenient 服务：Great hospitality throughout the hotel

This is one of the best hotel I stayed. I strongly recommended. We poured ink into the carpet and they only charged 200 yuan. And they have the best qualified amenities. I will come again when I back to Chengdu.

Excellent Excellent Excellent

Our attendant, Mia was very helpful and committed in helping us achieve the best possible experience at the hotel. She was very enthusiastic in ensuring we knew where to go and who to see if we required any assistance. Alongside this, she also was very helpful in attending to our personal needs and any individual issues we faced. In all, her help contributed greatly towards our pleasing stay at Wanda Reign.👍

Alex Jiang at Wanda Reign Chengdu Hotel is a true hospitality wizard! His exceptional problem-solving skills, coupled with a warm and welcoming demeanor, made my stay unforgettable. Every concern was met with a swift solution, and his attention to detail left me feeling not just important but truly valued. Alex Jiang's dedication to ensuring a flawless experience showcased the epitome of excellent customer service. Wanda Reign Chengdu Hotel is lucky to have such a stellar ambassador for guest satisfaction!