Beautiful hotel from the outside but such a disappointment. Massively overpriced, shambolic service from check in onwards and the room was not sufficiently clean. Being asked to arrive at the bar 30 minutes prior to our reservation time for an evening meal, for the convenience of the kitchen, was just one example. I’m still waiting for the juice we ordered for breakfast and was scolded on arrival for not telling them about our child (I had) and our dog (I had) - they then openly discussed not having enough linen in front of me. It was Easter and they seemed short staffed (those that were there were having to turn their hand to everything) but that’s not sufficient an excuse in my view. Bordering on Fawlty Towers at times with Ritz prices. We left after one night. Only positive on departure (apart from leaving) was that they were keen to take the feedback onboard.