Guest Reviews of Vienna Hotel(Chongqing West Station Front Square)
9.4/10
Outstanding
3507 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(3507)
Positive reviews(3442)
Reviews with photos/video(1339)
Convenient location(577)
Friendly front desk staff(385)
Easy to get around(331)
Close to train station(136)
Perfect for business trips(113)
Delicious breakfast(102)
Has French windows(30)
Good views(30)
Negative reviews(65)
Maria Switzerland
Superior 2-bed Room
Stayed in Nov 2024
Family
11 review
10.0/10
Outstanding
Posted on Dec 30, 2024
Hotel is located less than 1 km from the station. When arriving by high speed rail you need to go up the escalator two floors. A free shuttle bus runs from the station exit to all the hotels around the station. Ask reception to order the shuttle for you ahead of time as it may be full (there are only 9 seats). Room is soundproof but you can hear the trains pulling in. There are no trains during the night. No smoking in room or in the corridor. To get to the floor you need to press the door key in the lift. No fridge. Breakfast is varied, there is toast but no butter or jam; no coffee or tea, just apple and orange juice or warm soy milk. Tea pot with green and black teabags in room.
Response from Property: Hello, dear guests: Thank you for coming and giving us such great encouragement. All employees of Vienna Hotel (Chongqing West Railway Station Square Branch) will continue to work hard to repay your trust with better services and continuously improved products. We warmly welcome you and your relatives and friends to visit us. I wish you good health and a happy life!
yshaha
Superior 2-bed Room
Stayed in Feb 2025
Family
6 review
8.5/10
Very Good
Posted on Apr 17, 2025
Overall, the experience was pleasant. The location is very convenient (just about a 15 minute walk from the train station). It would be great if the laundry service hours could be extended as late-arriving guests may find the current schedule a bit inconvenient.
Response from Property: 尊敬的賓客,您好!感謝您的點評,可能小維做的還不夠好,沒能得到您的五星好評,不過小維會繼續努力地。客官的滿意就是小維的力量源泉,下一次小維一定會贏得客官的五分好評噠,期待您的下次入住喲!
HermanHermawan
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on Jan 4, 2025
Close to chongqing west railway station, you can walk for 15 minutes. Beside the hotel there are many restaurants you can choose to eat from morning to evening. Everything is good, clean, and provided, breakfast is standart with no meat choice, but for noodle you need to request for free. Far from city centre, you need didi and pay at least 70yuan.
Response from Property: 尊敬的賓客您好:感謝您的光臨並給與我們如此大的鼓勵。維也納酒店(重慶西站廣場店)全體員工將繼續努力,以更優質的服務和不斷完善的產品回報您的信任。熱誠歡迎您和親朋好友常來做客。祝您身體健康,生活幸福!
Uncle Nick Nick
Standard Queen Room
Stayed in Feb 2024
Solo travellers
34 review
8.5/10
Very Good
Posted on Apr 1, 2024
Clean comfy non smoking room near high speed train station. Just walk left after leaving the station. Not much to do nearby. Metro is near to train station. One massage shop, a few convenient stores and many restaurants serving similar food.
Response from Property: Dear guests, hello! Thank you for your review. Maybe Xiaowei did not do well enough to get your five-star praise, but Xiaowei will continue to work hard. Guest satisfaction is the source of Xiaowei's strength. Next time Xiaowei will definitely win five points of praise from guests. We look forward to your next stay!
SC Quek
Superior 2-bed Room
Stayed in Sep 2024
Family
54 review
8.5/10
Very Good
Posted on Nov 2, 2024
Very near to train station, free transport to drive you to train station
Response from Property: Dear guests, hello! Thank you for your review. Maybe Xiaowei did not do well enough to get your five-star praise, but Xiaowei will continue to work hard. Guest satisfaction is the source of Xiaowei's strength. Next time Xiaowei will definitely win five points of praise from guests. We look forward to your next stay!
Guest User
Standard Queen Room
Stayed in Jul 2024
Family
4 review
10.0/10
Outstanding
Posted on Oct 20, 2024
close to the train station, good for late arrivals. hot pot restaurant downstairs.
Response from Property: 親,您好!小維非常感謝您能選擇我們酒店,看到您肯定的評價小維真的很開心啊,再允許我把這個表揚的內容給我其它的小夥伴炫耀一下。維也納酒店是非常注重服務的,為的是讓您到了酒店就好像有回家般温馨舒適的感覺。小維悄悄告訴您哦,酒店交通真的很便利的,到高鐵站都是極便利的。小維非常期待您的下次入住,心都開始砰砰跳了哦!最後,非常感謝你對我們的肯定,我們會繼續努力的。——奮鬥中的小維
Daniela Pagliuca
Standard Queen Room
Stayed in Apr 2024
Couples
9 review
9.0/10
Great
Posted on Jun 9, 2024
The hotel is located near Chongqing station and the staff is friendly. The room was clean, large and comfortable with all toiletries and we had a view on the city.
Response from Property: 尊敬的賓客,您好!感謝您的點評,可能小維做的還不夠好,沒能得到您的五星好評,不過小維會繼續努力地。客官的滿意就是小維的力量源泉,下一次小維一定會贏得客官的五分好評噠,期待您的下次入住喲!
Teoh Ban Tong
Standard Queen Room
Stayed in Apr 2024
Couples
5 review
9.0/10
Great
Posted on Jun 15, 2024
recommended to friends. neat and clean. provide transport to and fro railyway station and hotel, will stay again
Response from Property: 尊敬的賓客,您好!感謝您的點評,可能小維做的還不夠好,沒能得到您的五星好評,不過小維會繼續努力地。客官的滿意就是小維的力量源泉,下一次小維一定會贏得客官的五分好評噠,期待您的下次入住喲!
ZHICHENG
Superior 2-bed Room
Stayed in May 2024
Family
6 review
7.5/10
Posted on Jun 27, 2024
Standard staying experience that you’d expect from a hotel near train station.
Response from Property: 尊敬的賓客,您好!感謝您的點評,可能小維做的還不夠好,沒能得到您的五星好評,不過小維會繼續努力地。客官的滿意就是小維的力量源泉,下一次小維一定會贏得客官的五分好評噠,期待您的下次入住喲!
caithlin
Standard Queen Room
Stayed in Oct 2024
Solo travellers
5 review
10.0/10
Outstanding
Posted on Nov 20, 2024
Convenient location to Chongqing west station
Response from Property: 尊敬的客人,感謝您選擇我們並對酒店給予支持與厚愛。您的滿意是酒店全體員工工作的動力,讓每位客人都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房佈置温馨,並配有免費高速 WIFI,是您外出旅遊的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!
Hippyponk
Standard Queen Room
Stayed in Feb 2024
Couples
6 review
10.0/10
Outstanding
Posted on Mar 5, 2024
I stayed here because I needed to catch a train next morning. I didn’t stay a long time as I arrive late night and left early morning but it was a nice room and spacious. Very close to train station just about 7 mins walk. Eateries open till late around the hotel too
Response from Property: 尊敬的貴賓感謝你的寶貴點評,您的滿意與認可是我們最大的榮幸。我們將再接再勵,用更好的品質迎接您的下次入住!維也納酒店(重慶西站廣場店)祝您生活愉快,工作順利!
jose
Superior 2-bed Room
Stayed in Jun 2024
Family
6 review
8.0/10
Very Good
Posted on Aug 3, 2024
If you need to take early morning train… perfect
Response from Property: 親愛滴客官您好,非常感謝您抽出寶貴的時間給予我們肯定,也非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有一點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們會繼續用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Lee
Superior 2-bed Room
Stayed in Oct 2024
Couples
27 review
8.5/10
Very Good
Posted on Nov 25, 2024
very simple breakfast
Response from Property: 尊敬的賓客,您好!感謝您的點評,可能小維做的還不夠好,沒能得到您的五星好評,不過小維會繼續努力地。客官的滿意就是小維的力量源泉,下一次小維一定會贏得客官的五分好評噠,期待您的下次入住喲!
Guest User
Superior Queen Room
Stayed in Sep 2023
Travel with friends
27 review
10.0/10
Outstanding
Posted on Oct 14, 2023
设施:good
卫生:good
环境:good
服务:good
Response from Property: 親愛的朋友,您好!非常感謝您選擇維也納酒店(重慶西站廣場店)的支持與肯定,並抽出寶貴的時間來與我們分享您的入住感受。十分感謝您令人鼓舞的評價和反饋,我們已將您的反饋與團隊成員分享。我們將繼續努力為我們的客人提供更優質的服務。期待您的再次光臨並有更佳的入住體驗,我們將竭誠為您服務!
Guest User
Superior Queen Room
Stayed in Jul 2023
Family
3 review
10.0/10
Outstanding
Posted on Aug 18, 2023
It was great. I recommend it.
Response from Property: Dear guest, thank you for choosing our hotel and giving good comments, looking forward to your next visit, I wish you a happy life,thank you.