Sheraton Qiandao Lake Resort Reviews

Response from Property: Dear guest, seeing your heartfelt words, "We loved it so much... we couldn't bear to leave," was a moment of joy and profound emotion! Your rave reviews of the stunning lake view from our 16th-floor suite, your delightful breakfast, afternoon tea, and canoe trip, and your appreciation for our fantastic breakfast, afternoon tea, and canoe trip, confirm our deepest gratitude for your thoughtful and thoughtful contributions to your wonderful vacation. This is our most precious gift. We are especially delighted to hear your mention of Manager Zhang, whose professionalism and sincerity added a touch of warmth and brightness to your stay. Whether coordinating a room upgrade or optimizing additional experiences, she embodies our hotel's commitment to "exclusive service." We have sincerely passed on this recognition and trust it will serve as a driving force for her and her team to continue delivering wonderful experiences. The landscape of Qiandao Lake is a natural canvas, and every compliment from you is an inspiration for us to create unforgettable experiences. From the lake views in our guest rooms to our dining and activities, from basic services to customized surprises, we will always prioritize "creating unforgettable experiences," polishing every detail and elevating the experience. We look forward to welcoming you back to this lake view window in the future. We are ready to offer you even more stunning scenery and attentive service, and continue writing your family's happy story.

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。酒店臨湖而建，90%以上房間均可飽覽一線湖景，希望舒適的環境和美麗的千島湖景能帶給您舒暢的心情，我們期待在不久的將來與您再次相見，祝您生活愉快！

Response from Property: 尊敬的賓客：​您好！讀到您用 “很棒的酒店兼度假村”“尤其適合帶家人和孩子入住” 來評價，還特別點贊 “設施一流，員工熱情周到”，我們的心中滿是感動與自豪！這份認可恰恰印證了我們打造 “家庭友好型度假體驗” 的初心 我們已第一時間將您對 “家庭友好屬性”“設施與團隊服務” 的肯定，尤其是對 Fiona 女士的表揚轉達至全體員工，這份 “繼續加油” 的鼓勵，會成為我們不斷打磨服務、升級體驗的強大動力。特別期待您下次再帶家人孩子前來，屆時願您依舊能在這處 “很棒的度假村” 裏，享一流設施、賞絕美湖景，在 Fiona 及團隊的周到服務中，創造更多温馨的家庭度假記憶，繼續為喜來登團隊的成長喝彩！

Response from Property: 尊敬的客人，非常感謝您坦誠地分享入住感受，也特別開心您和家人在這裏度過了愉快的時光——這份“愉快”對我們而言，是最珍貴的認可。您提到對五星級酒店有更高期待，以及酒店設施略顯老舊的情況，我們完全理解並已認真記下。其實我們一直在推進設施的煥新計劃，希望通過逐步升級，讓老酒店在保留温度的同時，更貼合大家對高品質度假的期待。能讓您和家人在入住期間感受到舒適與快樂，是我們當下最欣慰的事。也請相信，您的期待會成為我們改進的動力，未來我們會努力做得更好。期待下次您帶着新的期待再來，見證我們的進步，讓您的體驗更上一層樓～

Response from Property: Dear Guest, Thank you for taking the time to share your recent experience . Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Sheraton Qiandao Lake Resort on your next visit to Qian Dao Hu so that we can deliver on the guest experience you deserve.

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。很高興看見您對我們的喜愛與認可，希望這裏優美的環境及優質的服務讓您留下了美好的回憶。再次感謝，衷心期待您的再次光臨，祝您生活愉快！

Response from Property: Thank you for choosing the Sheraton Qian Dao Hu Hotel for your recent travels to Zhenjiang. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” We look forward to serving you again soon!

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。很抱歉在設施設備方面沒能達到您的期望值，希望酒店得天獨厚的地理環境為您的出行略添風采，期待您再次光臨我們綠城千島湖喜來登度假酒店，讓我們有機會為您創造新的美好回憶！

Response from Property: 尊敬的賓客：感謝您選擇綠城千島湖喜來登度假酒店！非常感謝您選擇入住並給予好評！您的滿意就是對我們最好的肯定與激勵，我們酒店致力於為賓客提供親切周到的入住體驗，真誠期待您的再次光臨！

Response from Property: Dear guest, we are delighted to receive your highly positive review of your stay! We are truly pleased to learn that the hotel offers excellent sanitation, a prime location, and convenient boat tours and water activities. These meticulous attention to detail ensures a less stressful and more enjoyable experience. "Unforgettable" is truly our highest compliment! We would especially like to thank our butler, Xiao Fang, for his attentive and meticulous service during your stay. Furthermore, the hotel's thoughtful upgrade of your room for your family ensures that your entire family feels happy, which is our ultimate goal. We have immediately conveyed your gratitude to Xiao Fang, and this encouragement will serve as a driving force for him to continue providing such warm hospitality. We look forward to seeing you and your family again in the future, and to continuing to create more wonderful memories with our excellent environment, attentive service, and enriching vacation experiences amidst the beautiful scenery of Qiandao Lake. We wish you and your family a happy and prosperous life!

Response from Property: Dear guest, Hello! We are deeply sorry that your stay was not satisfactory! We sympathize with your feelings and are deeply sorry. Regarding the blood stain on the pillowcase you reported on your second day of stay, we have verified that the housekeeping team immediately replaced your bedding and provided afternoon tea as an apology. We will immediately optimize our hygiene standards and increase the frequency of detailed room inspections to ensure that every room undergoes a multi-level, thorough inspection before delivery to prevent similar hygiene issues from the source. Regarding your concern about the scratched luggage and the need for surveillance footage, we fully understand your concern for the safety of your personal belongings. Upon receiving your feedback, we immediately cooperated with the police to retrieve the corridor surveillance footage from the time you left until check-out. We have verified that no hotel staff entered your room without permission. We have also carefully preserved the complete surveillance footage in accordance with your request. If you would like further verification, please feel free to contact our Guest Services Manager and we will provide our full cooperation and support. Marriott Hotels always prioritizes guest safety and guest satisfaction. We deeply value your trust and sincerely hope to have the opportunity to make amends for this incident. If you're willing to give us another chance, please contact your Guest Services Manager directly on your next stay. We will reserve a double-inspected room for you and provide exclusive service guarantees, ensuring you truly experience the quality of a hotel.

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們綠城千島湖喜來登度假酒店。酒店臨湖而建，90%以上房間均可飽覽一線湖景，希望舒適的環境和美麗的千島湖景能帶給您舒暢的心情，我們期待在不久的將來與您再次相見，祝您生活愉快！

Response from Property: Dear guests, thank you very much for choosing to stay at our Greentown Qiandao Lake Sheraton Resort. The hotel is built by the lake, and more than 90% of the rooms have a first-line lake view. We hope that the comfortable environment and the beautiful Qiandao Lake view can bring you a comfortable mood. We look forward to seeing you again in the near future and wish you a happy life!

Response from Property: 尊敬的客人，非常感謝您對千島湖喜來登的熱烈讚美與分享！我們深感榮幸能夠為您提供如此卓越的住宿體驗，從房間視野、早餐選擇到管家服務，每一處細節都力求超越您的期待。我們特別感謝您對房間佈局、落地窗設計和管家Cora潘的讚賞，她的專業與熱情服務，以及提供的個性化建議，讓您的旅程更加舒適與便捷。酒店特別設定的高鐵站接駁車服務，旨在確保您的每一次出行都能輕鬆自如，輕鬆享受旅程的美好。您的每一次好評與建議，都是我們前進的動力。我們誠摯邀請您再次光臨千島湖喜來登，期待為您創造更多難忘的時刻！