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Grandiose party on 31.07.22 that the host couple has set on the legs. Indigenous like tourists enjoyed inforgetting hours at food and drink. Previous staff cared for the gusts of the numerous were present. Indigenous felt very well in and outside Tgoma's. What was no longer the case last year. The brunch on the other day was also a success. Hopefully there will be still some such a party in Tgoma. Sensational hosts!!

The most detestable of experiences. We had made a reservation, arrived on time so as not to offend the Swiss host, and it was certainly because we were not locals that the first waiter who received us after letting us wait a few long minutes vaguely tried to find our name on the reservation list. He then gave up after we had found our name and told us that the chef would come and set us up. The chef, after a little wink to his waiter, ignored us, preferring to serve a few tables, then desserts and cappuccinos here and there. I should point out that we were a family with our 6 and 8 year old children. Finally, the ”chef” came to us and explained that unfortunately our table was no longer available. Yes, of course within 15 minutes there would certainly be room. Wink to the waiter again. So we decided to leave. This was too much, and we had the pleasure of witnessing the general hilarity as we passed the restaurant windows again, all the waiters and cooks laughing out loud. What a pleasure to have been the laughing stock of their evening...

Room was nice, clean and reasonable size with small balcony. We didn´t like pillows with synthetic filling and polyester sheets not great but otherwise comfortable mattresses. Nice wellness area. Nice modern hotel, location close to ski lifts, free parking. Shame that the lady at reception when we arrived seemed not interested in providing any information at all other than location of lift and room number. No mention of the wellness area, ski room, play areas, rules for covid and mask wearing etc. she also seemed to have no idea that there is a playroom and kids club (although we later found out that kids club is non existent and is in fact only a meeting room kitted out with some books and a few toys.) Online they advertised kids entertainment in the holiday period (basteln and kinderdisco etc.) this was non-existent and no info was visible in the hotel either about it. We were halb pension - menus are displayed daily in the lift suggesting perhaps a more exciting dining experience than what you actually get. Breakfast buffet was ok, but the warm food at dinner was so unappetizing that one evening I just had salad. Basically the Halb Pension means warm buffet + soup/salad - do not expect to anything appetizing that has been sitting under a warm lamp. Kids even complained that their food was cold. Real shame. We even saw people bringing in take away pizza to the restaurant, I assume because they didnt want to eat what was on offer!!! The staff mainly were nice and tried to be helpful but seemed a bit confused at times. The reception and check in really is the first impression of a hotel, the lady we got was terrible - the man checking us out however was lovely. Some improvements definitely needed but all in all it was an ok experience. Not sure I would go back and if I did I would not do halb pension.