We are from the states and our phones, internet, and gps would not work. Pat at the front desk went above and beyond to get us in our room at 11, check in normally 3, so we would have access to phone, internet, … we had several outings prepaid for that we would have lost our money on had she not been so on top of it to help us. She was knowledgeable, great personality, friendly and really cared. Without her we would not have been able to find our tours and would have lost out on about $400. We very much appreciated her genuine willingness to help us.