Mercure Hotel Koeln West

The room is newly decorated, warm, and the bedding suits me. It's just that the hot water in the bathroom is not easy to adjust. The breakfast is rich, with only raw tomatoes and cucumbers as vegetables, and no sauce like Thousand Island dressing, mayonnaise or the like. Although it is considered a suburb of Cologne, there are two large supermarkets across the road on the left when you go out of the gate, a shoe store, a cheap clothing store, and a DM cheap drug store. There is McDonald's and KFC just a few minutes' walk behind the hotel, and Decathlon across the road. Because the public transportation situation is not clear when driving.

It was the first time I encountered a hotel. After collecting payment, they said the room was full and they didn't leave a room for us. They had to move a lot of luggage up and down, and they even offered to change us to an Ibis hotel. The waitress late at night was so bad that she had to communicate with us for a long time before she changed the hotel for us. Hotels of the same class. Breakfast was ok but quite expensive at 21 euros.

The room was very good and the breakfast was rich, but the service was very poor. The hotel booked by Ctrip was canceled without notifying me. When we arrived at the hotel, they said the room was full and they moved us to another poor hotel. Later, customers who could speak German fought hard to move us to a better hotel.

The hotel front desk service is very good, the guy is very patient. Many Chinese people who come on business trips stay here. There is a large supermarket across the street, as well as a drugstore, which is very convenient.