Extended Stay America Suites - Columbia - Northwest Harbison

The hallway smelled like **** and I had a headache. The people upstairs had children the were jumping. The people in the next room were loud until 4 in the morning and I could not sleep. Checked out at 6 am and complained to the front desk. I will not stay here again.

Beds were comfortable and while you can see some use in the appliances and tub they were clean and the room is spacious i would definitely stay again the front desk clerks were so sweet and friendly i really enjoyed my first night so we stayed a 2nd night come visit they're great here

Most hotels in the area are good and have good stuff, but this one is probably the worst. After time consuming check in, we entered the room where found dead ants in the bed. While in the kitchen area, I saw a cockroach scatter from the microwave. The bathroom was cramped. When checking for more possible bugs, can tell the place was not dusted in awhile.

Lobby smelled of sewage, lobby elevator was severely damaged interior, dogs barking on all floors, security checkin was strenuous, many families congregating in the hallways, lights in room flickered, ceiling above shower leaked spectacularly, thought there were 2 showerheads, volume was loud, Rooms were not clean, used towels in the bathrooms, and smelled strongly of aerosol spray.

The night staff was really nice and helpful. But I have never been called on my checkout morning an hour before checkout to tell me when checkout was. Just found that rude.

This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconvenient and we couldn’t even eat our restaurant leftovers or make coffee, not that was complimentary coffee in the room.There were dirty towels hanging in our bathroom and the beds we hard and lumpy. The floors were filthy leaving our feet black. To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.

It was ok, but I think next time I would rather stay in a place that offers a continental breakfast.

This is a really nice place and way nicer than any extended stay I’ve been to before.

This location looks pretty nice from the outside. But that is as far as I got with my "stay" at Extend Stay. Be careful about booking this location through a third party. They may take your money and leave you high and dry, as they did with me. I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called using the hotel-provided phone outside the lobby door. An employee came out the door with his tablet and started to check me in. Instead of smooth, that transaction was miserable. I was told that my reservation did not come through in their system and that there were no vacancies even if I had booked it through **********. After 15 minutes of trying to get into my room and double checking the system, I ended up having to book another room at another hotel (The third time's the charm - the Residence Inn was an amazing stay with absolutely no problems, FWIW) When I tried to get my money back they called me a no-show to **********. I received no refund. I ended up paying for three rooms from three different hotels in Columbia, but only got to use one room. I am sure that this is a good hotel with good staff, but my experience was absolutely rotten, on top of an earlier rotten experience across town.