Four Points Hotels in Da Nang

We were a party of 8 people n booked thru trip.com for 4nights n 4 rooms. On arrival at 4pts sheraton danang, we were told they did not hv our booking even though we had cfmed booked number fr the hotel n even had fully paid to Trip.com. this was a shock to us. Even though we showed our trip.com booking cfm numbrr etc as proof. But we were told by hotel front office manager to contact trip.com. after spending 2 hrs of frustration talking to several people on the phone, still could not resolve. As far as hotel manager was concerned no booking. As we were not getting near resolving, we asked to see their superior who can make decisions. Their excutive Assistant Manager, Mr Shujoy Jha, attended to us n after hearing our case n he did some preliminary. After 10mins he came back to us to give us good news that he will upgrade us to superior rooms n to proceed to checkin! Added that he will checkup why didnot show the reservation in their computers. This was a vy good damage control of mr shujoy n wish to thank n commend him for his prompt decision. Otherwise our visit to danang may hv been badly effected. Eventually, mr shujoy feedback there was a non payment by the 3rd party even though we had paid to trip.com But payment we made finally n issue resolved. Trip.com should investigate into this matter. All Staff were vy attentive n vy helpful n patient. Most of the staff could speak english. Highly recommended to stay. If hv any issues do ask for mr shujoy for assistance.