Rosemarie
September 14, 2023
This hotel is in a great location. For our stay, it was smack in the middle of everything we planned to do. There were restaurants easily nearby. Our disappoin**ent was with service and accommodation. The room was very nice size and very clean. The mattress was horrendous. We both had difficulty sleeping and awoke with aching back during our stay. I talked to the front desk on the first morning and asked if they could put extra mattress pads or mattress topper on it or perhaps change out the mattress. We were touring all day and came back at night, and to our disappoin**ent, nothing was done, and our room was not serviced by housekeeping as I had requested at check-in the day prior. The next morning, I again asked the desk if they could do something on the mattress, and the clerk, who did not have a name tag on, told me, "I doubt it." When I asked her to check and see if we were marked for housekeeping, she replied, "Yeah, you're on there." I mentioned that I had asked for the prior day too, and it wasn't done, so I just needed to be sure it would be done this day. Her reply was a hasty "You're on the list". We always stay at Hampton Inn when traveling, and I was surprised by the lack of customer service and the attitude of the desk clerks. We are usually very comfortable and very happy at Hampton Inn, This one, while it is very clean as is expected, the bed was extremely uncomfortable, and service was poor.