To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.0
Service9.1
Cleanliness9.6
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All reviews(53)
Positive reviews(51)
Reviews with photos/video(16)
Awesome stay(18)
Great service(11)
Clean and tidy(8)
Delicious breakfast(8)
Awesome rooms(6)
Awesome amenities(5)
Negative reviews(2)
Guest User
Deluxe River View Room
Stayed in Aug 2024
Business traveller
8 review
10/10
Outstanding
Posted on Sep 16, 2024
Very nice hotel. This is my second time to be here. Comfort plus excellent service!
Response from Property: Dear Sir/Madam, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your great review of our hotel. We are delighted that you enjoyed your stay with us and appreciated your kind comments about our services. We always train our staff to bring the best experience to customers. We all hope that we are able to welcome back you in the next time. Kind Regards, DOAN HUONG GIANG (Ms) GUEST EXPERIENCE MANAGER
Niklas Wolfgang Bernhard
Deluxe River View Room
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on Jul 12, 2025
Best hotel in town. Hotel team very friendly and suportive. Very nice pool.
Ron69
Deluxe City View Room
Stayed in Apr 2025
Solo traveller
6 review
9.0/10
Great
Posted on May 17, 2025
Generally it was a pleasant stay.
Yun_BEN
Deluxe River View Room
Stayed in Apr 2024
Solo traveller
10 review
10/10
Outstanding
Posted on May 19, 2024
It’s a very good hotel.
Response from Property: Dear Valued guest, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are looking forward to welcoming you back in the next time. Your Sincerely, Giang Doan (Ms)Guest Experience Manager
Minh YILKA
Deluxe City View Room
Stayed in Feb 2024
Solo traveller
88 review
10/10
Outstanding
Posted on Mar 14, 2024
Perfect location with excellent services. I checked in late but still OK, great room with view.
Response from Property: Dear Valued guest, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are looking forward to welcoming you back in the next time. Your Sincerely, Hotel Management Board
Timothy
Deluxe City View Room
Stayed in Nov 2023
Solo traveller
20 review
10/10
Outstanding
Posted on Dec 25, 2023
Beautiful riverfront view, large bathtub, delicious breakfast, ride to train station, warm friendly staff. Can't really ask for more. From here I could easily walk to most interesting parts of Dong Hoi. I'd come back for sure.
Auplish
Deluxe River View Room
Stayed in Jun 2023
Business traveller
43 review
6.5/10
Posted on Jul 7, 2023
It’s a new hotel and still settling in. Individual staff try their best but management support and training is also needed to improve.
Skysrw
Deluxe River View Room
Stayed in Mar 2024
Couple
20 review
10/10
Outstanding
Posted on Apr 7, 2024
The hotel was really amazinh
Response from Property: Dear Valued guest, On behalf of the Hotel Management Board, I would like to express our sincere thanks for your review of our hotel. We are looking forward to welcoming you back in the next time. Your Sincerely, Giang Doan (Ms)Guest Experience Manager
Tze Wei Ping
Deluxe City View Room
Stayed in Dec 2022
Couple
4 review
10/10
Outstanding
Posted on Jan 10, 2023
Overwhelming service standards, absolutely value for money in terms of the luxurious experience you’ll receive. Enjoyed the bathtub, and absolutely loved the bath robe that they provided - so cute and comfortable! The staff also gave great advice on the nearby amenities (supermarket). Only complain that we have was that the aircon felt a little warm during our visit.
HAN SHENG
Deluxe City View Room
Stayed in Apr 2025
Couple
3 review
9.0/10
Great
Posted on May 21, 2025
The room is clean and comfortable, the indoor swimming pool has a good environment, the breakfast is rich, and there is Starbucks coffee in MOSS on the first floor. There are cinemas, shopping malls and local markets next to the hotel. Overall, it is worth staying.
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6/16
麥克喬丹
Deluxe City View Room
Stayed in Mar 2025
Solo traveller
36 review
10/10
Outstanding
Posted on Apr 27, 2025
I haven't been here for a while, but every time I come to Quang Binh Province, this is my first choice for accommodation. Although the breakfast options are limited, they are also quite exquisite. It is a good choice worth staying here again. I love him😍
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Christian
Deluxe City View Room
Stayed in Feb 2025
Couple
44 review
9.0/10
Great
Posted on Mar 21, 2025
The Melia is very nice and very comfortable. The rooms are very large and very well maintained. The hotel offers a very affordable tour of the caves. We felt very comfortable. The breakfast is very expensive, and as a foreigner, you're not even told about the cheaper local breakfast, which costs only half as much. We had a lovely evening at the bar and had a great conversation with the bartender.
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HANH
Deluxe City View Room
Stayed in May 2025
Family
2 review
4.5/10
Posted on Jun 24, 2025
I stayed here for 2 nights, although the hotel is 5* but no one came to clean the room or change towels and water for our family. When going in and out of the hotel, there was no staff to open the door. The bathroom when pouring water into the bathtub had a slightly yellow color, it felt not very clean. My experience was really bad and I felt it was not worth the money spent. The hotel does not deserve 5* at all. There was also no welcome drink.
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horehore
Two Bedroom Deluxe City View
Stayed in May 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Jun 22, 2025
A deluxe colonial-style hotel. I stayed there with friends of the same sex, but next time I'd like to come with my partner.
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Bìnan9395
Deluxe City View Room
Stayed in Oct 2024
Couple
3 review
8.0/10
Very Good
Posted on Nov 20, 2024
Really disappointed, I have supported Vinpearl since 2019, wherever I go I choose to stay at Vinpearl hotels, it is sad to see the service of the hotel chain is getting worse. Besides Vinpearl Quang Ninh. From Thanh Hoa, Ha Tinh, Dong Hoi, the service is all going down, not like before. Especially after the date change incident, I was fined by the hotel and the Trip.com app did not support. I will not come back and will never book a room at Vinpearl again. Goodbye