Anonymous User
January 26, 2026
This wasn't a very satisfying experience, and I'm disappointed with Ctrip's ability to handle things.
What would be a 3-star standard back home costs over a thousand here. Dubai is expensive, I get it.
The room was basic, with no special amenities. The towels were a bit yellowish/worn, and the deadbolt was broken (if you're bothered by this, beware, or go with a companion/bring your own doorstop). The kettle had a tiny capacity and would overflow every time I used it. They provided one glass bottle of drinking water daily, along with the most basic tea/coffee packets. The hairdryer was locked in the drawer (probably to prevent theft/they're very thrifty). The toilet paper was too thin, which really reflects a hotel's quality. There were only two pillows, and Dubai in winter can be a bit chilly; the AC made it cold, but without it, it felt stuffy.
The breakfast looked lively, but there weren't many tasty options.
The front desk staff and restaurant staff were all very enthusiastic.
There's a free shuttle to several shopping malls, parks, and the airport.
Unfortunately, someone in our group got sick, so we checked out a day early. The hotel refused to refund the room fee (even with Ctrip's intervention). Most hotels, both domestic and international, typically offer this service, but this place was very unyielding (they even grandly called it 'contractual spirit,' which is just baffling). As a service industry, you need to provide good service and a good experience. If you can't, and others can, then you're out.
I won't be choosing this hotel again. 🙂↔️ I suggest Ctrip lower its recommendation rating!
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