No.750 Middle Yangguan Road, Dunhuang, Gansu, 736200, ChinaView Hotel Details
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Guest Reviews of Vienna Hotel
9.3/10
Very Good
1142 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.5
Cleanliness9.3
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All reviews(1142)
Positive reviews(1111)
Reviews with photos/video(90)
Convenient for shopping(114)
Located in the city centre(71)
Friendly front desk staff(61)
Classy environment(58)
Easy to get around(57)
Convenient parking(48)
Offers pick-up/drop-offs(35)
Comfortable bed(19)
Negative reviews(31)
Anonymous User
Standard Double Room
Stayed in Mar 2025
Travel with friends
6 review
9.0/10
Great
Posted on Apr 28, 2025
Nice and spacious room, great position in the city center, very kind staff.
Response from Property: Distinguished Guest of Vienna: Hello! Thank you very much for taking the time to review, support and recognize this hotel and understand. I regret not being able to get your five-point affirmation. We are constantly trying to improve our quality, strive to meet your satisfaction, and can provide you with warmth and hospitality. It is our pleasure to have a comfortable stay and sincere, warm and caring service. We will continue to maintain high quality, professional and caring services to make every stay a pleasure. I hope you will continue to follow us and wish you a happy and happy life!
Scholes
Superior Queen Room
Stayed in Jun 2023
Solo travellers
19 review
9.5/10
Amazing
Posted on Aug 1, 2023
Nice room, many breakfast options. Good location next to the nice night market. Friendly stuff support me to get entrance to the Mogao Caves.
Response from Property: Distinguished guests: Hello! Thank you for your trust in Vienna Hotel Dunhuang! Thank you for your generous praise and strong recommendation! It's really hard to leave in Vienna. Vienna is your most beautiful and warmest home in Dunhuang. You also remember to come back often when you have time!
Sarnai_Amy
2-bed Room With City View
Stayed in Apr 2023
Couples
3 review
8.0/10
Very Good
Posted on May 16, 2023
we stayed for 2 nights. location right in the center. close to night markets and shopping malls. breakfast is delicious. It was a bit difficult to understand the language with the staff, but I figured it out after using a translation program.
Response from Property: Dear guests hello, thank you for your comments, thank you for our recognition, if you like to give a five chant, look forward to your visit again.
Darko Nikolic
Superior Queen Room
Stayed in Nov 2022
Couples
3 review
9.5/10
Amazing
Posted on Jan 9, 2023
Generally very good value for the price
Response from Property: Thank you very much for giving me such a high evaluation/appraisal.I will spare no effort(s) on providing better post-sale services for the customers/buyers and let every customer purchase happily
Guest User
2-bed Room With City View
Stayed in Jan 2025
Family
10 review
7.5/10
Posted on Feb 6, 2025
The hotel is in a great location, cheap in the off-season, and parking is free. As soon as you go out, you can see the statue of a flying fairy playing the pipa. Opposite the hotel is the city hall building. Next to it is a bustling commercial street and night market food. Living here is very convenient and the experience is good.
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Response from Property: Hello, distinguished guests! Thank you very much for your review of our hotel! We are glad that you found the hotel's location convenient, the low season rate affordable and the free parking service. At the same time, we are also proud to provide you with a convenient location close to the Feitian statue playing the pipa, the city hall building, and the bustling commercial streets and night market delicacies. We will take your 3.7 rating seriously and work hard to improve our service quality and customer experience. If you are dissatisfied with anything during your stay, please feel free to let us know and we will do our best to resolve it for you. Looking forward to seeing you again!
Jinsurry
Superior Queen Room
Stayed in Jan 2025
Business travellers
24 review
10.0/10
Outstanding
Posted on Feb 27, 2025
The front desk service was very professional and enthusiastic. Thank you for helping me book tickets.
Original TextTranslated by Google
Response from Property: Hello! Seeing your comments, Xiao Wei is really happy. Thank you for your five-point praise. Xiao Wei believes that every encounter in life is not easy. I am very happy that I can bring you good memories after we part. No amount of advertising is as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal experience of each guest. Our only hope is to use our professional and considerate service to add a little happiness and beauty to your journey life. Looking forward to your next stay. I wish you all the best!
Xiaomaolala
Superior 2-bed Room
Stayed in Dec 2024
Travel with friends
13 review
10.0/10
Outstanding
Posted on Feb 1, 2025
Satisfied, the room is clean and sanitary, the bedding is clean, the room is warm, the service attitude is good, and the internet speed is fast.
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Response from Property: Dear, I used to think that the best thing in life is meeting someone, but later I realized that reunion is actually the most rare thing. Vienna Hotel thanks you for coming, adding a perfect story to this encounter, we are very warm. The hotel looks forward to welcoming everyone who needs warmth with the most sincere greetings. It is our honor to provide meticulous service to every guest who needs warmth. We will certainly continue to work hard to serve every guest! All the hotel staff sincerely look forward to seeing you again!
Guest User
Standard Double Room
Stayed in Nov 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Dec 19, 2024
The hotel is well located in the center of Dunhuang city, but the room is very quiet and well-equipped. The bathroom is separated into wet and dry areas. Bottled drinking water and a humidifier are also provided in the room. The service staff are professionally trained, polite and enthusiastic
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit and sincerely thank you for your love and recognition of Vienna Hotel Dunhuang. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are deeply honored to receive your praise, which makes us more motivated to move forward. We hope to have more opportunities to serve you! We will continue to work hard to live up to your praise. Thank you again for your affirmation of us. We look forward to seeing you again and wish you a pleasant journey!
Xiucaiduzui
Deluxe Room (Larger Bed Made Up Of Two Single Beds)
Stayed in Jan 2025
Family
3 review
10.0/10
Outstanding
Posted on Feb 7, 2025
The environment is very good, clean and quiet. I recommend everyone to stay
Original TextTranslated by Google
Response from Property: Dear, I used to think that the best thing in life is meeting someone, but later I realized that reunion is actually the most rare thing. Vienna Hotel thanks you for coming, adding a perfect story to this encounter, we are very warm. The hotel looks forward to welcoming everyone who needs warmth with the most sincere greetings. It is our honor to provide meticulous service to every guest who needs warmth. We will certainly continue to work hard to serve every guest! All the hotel staff sincerely look forward to seeing you again!
Anonymous User
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
10 review
5.5/10
Posted on Nov 13, 2024
The service was pretty good. I found that the pillowcase had not been replaced and I asked the front desk about it and they replaced it quickly. The facilities are very old, but fortunately there is no peculiar smell. There are fragrances in the lobby and corridors, so why not in the room?
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your stay and valuable comments. We are deeply sorry that you pointed out that the pillowcase was not replaced, and we have taken immediate steps to replace it. We attach great importance to room hygiene and will continue to strengthen management to ensure every guest's accommodation experience. Regarding the issue of aging facilities, we are gradually upgrading and renovating them, striving to provide guests with a more comfortable environment. As for the lack of fragrance in the room, we will make adjustments immediately to ensure that the comfort level of the room is consistent with that of the public area. Thank you for your reminder. We will continue to improve our services and provide you with a better accommodation experience. Thank you again for your understanding and support, and wish you a pleasant stay in the hotel!
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 17, 2024
Facilities: Complete facilities
Hygiene: Very clean
Environment: Nice environment
Service: Very patient
Original TextTranslated by Google
Response from Property: Thank you dear guests for your excellent evaluation of our hotel! Your praise is the highest compliment of our unremitting efforts, which makes us feel honored and excited! Your satisfaction is the best proof of our pursuit of excellent service. In the future journey, we will continue to work hard to present you with a more exquisite accommodation experience and make every guest feel the warmth of home. Thank you again for your generous support and praise!
Response from Property: Dear guests, hello! Thank you for your affirmation of our work. We uphold the core value of "deep sleep, great health" and are committed to providing customers with healthy, comfortable, high-value-added products and a good sleep experience. The hotel has an excellent location in the city center. We sincerely invite you and your friends to visit our hotel again. It is your best choice!!! I wish you a happy life and a good mood every day!
Guest User
Standard Double Room
Stayed in Feb 2024
Family
1 review
10.0/10
Outstanding
Posted on Mar 8, 2024
Facilities: Complete facilities
Hygiene: Clean and tidy
Transportation: Convenient transportation, excellent location
Service: Good service attitude, all inquiries can be explained patiently
Highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high evaluation and trust in our hotel! We are very happy to know that you have experienced our warm service and comfortable environment during your stay. Your satisfaction is our greatest motivation, and we will continue to work hard to ensure that every guest can enjoy a high-quality accommodation experience. We look forward to your visit again so that we have the opportunity to serve you again. If you have any suggestions or need further help, please feel free to contact us. Thank you again for your support, we will work tirelessly to meet and exceed your expectations.
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
11 review
10.0/10
Outstanding
Posted on Sep 2, 2024
The location is very good, just a few minutes' walk to Shazhou Night Market. It's very convenient to eat. It's not far from Mingsha Mountain by taxi, only 11 yuan.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of Vienna Hotel Dunhuang Branch. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We would like to have you We are deeply honored by your praise, which makes us more motivated to move forward and hope to have more opportunities to serve you! We will continue to work hard to live up to your praise. Thank you again for your affirmation of us. We look forward to your visit again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
14 review
9.0/10
Great
Posted on Sep 4, 2024
There is a night market not far from the hotel, and there are many shops around, which is very convenient. The room is small and the layout is not very reasonable. It will feel a bit crowded when you enter. The bathroom has a stale smell.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for bringing you a bad accommodation experience. We deeply regret that the hotel's services and facilities did not meet your expectations. Your feedback is very important to us. We will immediately make rectifications in terms of room hygiene and other aspects to strive to provide you with better services. At the same time, we will consider your suggestions to ensure cost-effectiveness. We apologize again for the inconvenience and thank you for your valuable feedback. We hope to have the opportunity to provide you with more satisfactory services in the future.