SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Hotel in a good location for RDU Airport and Research Triangle Area. Rooms were a bit dated but comfortable enough. Overall, had a good stay.

Nice and clean

Urgent Concern Regarding Room Key Access I wanted to bring to your attention an issue we experienced during our stay. Our room key was not functioning on the keypad for the entire day. As a result, we had to repeatedly go to the receptionist and request assistance to be let into our room using a master key. We were informed that the keypad connected to our room door was not working, which posed a major inconvenience. More importantly, we had a babysitter and children in the room who did not have a working key—this created a serious safety concern, especially in the event of an emergency. From our perspective, this presented a potential fire hazard. We hope this issue can be addressed promptly to prevent future guests from facing similar challenges. Thank you for your attention to this matter.

The hotel was a bit outdated, but it served the purpose of my trip. Dining options were limited. On a positive note, the shuttle bus drivers were very professional and friendly, making transportation smooth and pleasant. Unfortunately, I’ve been dealing with an ongoing issue regarding my room charges. Although the reservation was fully paid through *******, the hotel claimed they had not received payment and charged me again. I contacted the hotel directly, and they assured me the matter would be resolved and that I would receive follow-up communication via email. It has now been over a month, and I have yet to receive any update. This lack of follow-through has been disappointing.

Never imagined a hotel stay could be this bad... This experience was absolutely horrifying. They lost my reservation, charged me twice for the stay claiming I never paid even though I had the receipt, THEY GAVE ME A KEY TO SOMEONE ELSE'S ROOM!!! Thank god they weren't in their room when I opened their door and walked into it or else who knows what could have happened! And then, after that, the manager walked us up to another room and there was a used bath towel on the floor! I genuinely didn't want to write this review because the staff was so apologetic and doing their best to make up for it... at least I thought they were. They promised to put a bunch of points on my Bonvoy account for all of the inconveniences (which in the moment sounded like a lot but now I realize it's truly nothing). My stay was over a month ago and I still have not seen those points, even after several calls to corporate and the location itself. They keep telling me they will give me the points but can't even tell me when I should expect them. It's absolutely ridiculous and unacceptable. As someone who has traveled regularly my entire life I have NEVER experienced ANY of the nightmares that occurred during this one stay. Even after everything that happened, I had every right to take drastic measures, I tried to give them the benefit of the doubt. But now I feel they've left me no choice. Marriott properties used to be my go to and now I don't think I'll ever stay with them again.

Stayed here for four nights in May 2025. For a 3 star hotel, it pretty much hits the mark. The staff were friendly, the room was clean when we arrived, the free breakfast and free parking were great. They also mentioned the housekeeping would be alternate day when we checked in, so that was good to know too. The next time they cleaned the room they did not replenish all used items (that’s why I deducted 1 star rating) .The rooms were soundproof enough, of course not 100% but overall I would recommend this place and if I visit again, won’t think twice about booking this place .