Top rated hotels in Florence

Hotel Indigo Florence, an IHG Hotel
4.4/5109 Reviews
Florence Historic Center
Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!

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