Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

Clean and quiet. The selected room was a good size, the bathroom was clean, and the layout was well-designed. It's so hard to find good value-for-money hotels in central London, so I ended up choosing this one. It's close to the subway station, has a supermarket nearby, and is located in a residential area. The breakfast was rich and fantastic. A great hotel.

I had to escape my previous booking because the other hotel didn't have air conditioning, and at 37 degrees Celsius, I had to quickly search for a new hotel with AC. The transportation here is pretty good; it's a 10-minute walk to several tube stations, and you can take the Elizabeth Line directly to Heathrow. Plus, buses can take you to Regent Street and Hyde Park. There's a large M&S supermarket nearby, as well as Asian food options like Vietnamese and Japanese ramen. Shoreditch, with its many trendy brands, is also within walking distance, making it great for shopping. On my last day, I forgot my passport in the safety deposit box, and the hotel manager helped me retrieve it. It was a bit of a hassle because the next guest wasn't cooperative, and it took the manager an hour to sort it out. I'm very grateful as I still managed to catch my flight.

Dear Indigo London Chinatown Management / Trip.com Support,

My name is Brian, and I am writing to formally raise a serious complaint regarding the conduct of your Receptionist, Sabrine, during my recent stay.

I want to be clear that I genuinely enjoyed the hotel itself. I stayed for two nights after my arrival and was fully planning to return next week for an additional week-long stay. However, because of this incident and the way it was handled, I have decided not to proceed with any further bookings.

On the morning of checkout, Receptionist, Sabrine, came to my door at 11:00 AM and mentioned a £40 late checkout charge. I clearly told her she could come in to explain properly, but she did not. Instead, she expected me to simply accept and understand this charge without clear communication.

At no point was the £40 late checkout fee clearly explained to me in advance. Guests should never be confronted with additional charges without transparent explanation either prior to their stay or clearly and professionally at the time. Neither occurred in this situation.

Additionally, I was informed that there was no luggage storage space available. However, when I checked personally, there appeared to be available space. The explanation provided was inconsistent and did not demonstrate a genuine willingness to assist.

This situation reflects a serious failure in customer service standards. Clear communication, transparency, and professionalism are fundamental expectations in hospitality. As a direct result of this experience, the hotel has lost a returning guest who was prepared to extend his stay significantly.

I expect this matter to be reviewed seriously and addressed appropriately.

Sincerely,  
Brian

The room was very spacious, and it's not far from the train station, Hyde Park, and Kensington Gardens. There are plenty of restaurants downstairs, and a shopping mall and supermarket are also very close by, making shopping and dining incredibly convenient.

The hotel room is very small, much smaller than it looks in the photos. The room is on the fifth floor and the elevator is broken. You have to go to the fourth floor and then walk up. The hotel does not have a chef at noon and in the evening. The restaurant directly buys food from the Chinese restaurant next door and adds a 20% service charge. Avoid it.

We booked two rooms from July 16-20 and 18-20, 2026. On the evening of the 17th-18th, when we returned to the hotel, our rooms hadn't been cleaned. On the 19th, before heading out, I informed the male receptionist with silver hair to please clean our rooms. He replied that he couldn't and would only be able to do it after 4 PM. On check-out day, I forgot my tablet and power bank at the hotel. I called back, and the same male staff member said he would check for me and asked me to call back in 10 minutes. While I was on the train heading back to the hotel, I tried calling again, but no one answered. When I arrived at the hotel, there was no one at the counter. I went to the kitchen to ask them to call a receptionist. The silver-haired male staff member then told me he had checked and there was nothing in the room I had just checked out of, and then he walked away. Later, a female receptionist with black hair came out after checking in another guest. I explained the situation to her, and she called to inquire for me. She said the person on the line reported there was nothing. I then showed her that I had tracked it, and it was still at the hotel. I intended to file a police report if I didn't get it back. The female staff then told the person on the line that the customer had shown proof that the tablet was still at the hotel. After that, I finally received my tablet and power bank back. Hotel staff should be service-minded and honest.

Fantastic! Super clean and the view is pretty good too. The entrance on the ground floor was a bit small and under renovation. There was one overweight Asian woman at the front desk who had a terrible attitude, acting like she looked down on Chinese people and favored foreigners. The hotel itself is great though! All the other front desk staff were excellent!

Conveniently located near Wall Street with easy subway access. There's a great Danish healthy fast food restaurant nearby called Joe and the Juice, definitely worth checking out. You'll also find a pizza place, street-side taco trucks, and ice cream trucks. The hotel is very clean and has good soundproofing. Like most hotels, there's no hot water in the room, but the lobby offers refreshing lemonade and luggage storage, which is a nice touch.

Room was small, did not provide water bottles had to go down to the concierge to refill or buy from whole foods-7-11. Our Tv broke down half way but luckily the hotel managed to fix it within a few hours. 

To boil hot water had to go down to the concierge to do so. No amenities were provided. It is just a place to sleep.

For the price was not worth it. I accidentally booked 8 nights which the hotel refused to cancel without giving a reason why. Bear in mind after booking I immediately contacted the hotel to mention this typo but they refused to correct it. Luckily trip.com managed to come through to reimburse me a little for the losses.

Overall will not stay again. There are better hotels for the same prices. Only selling point was location was good.

The location is convenient, the surrounding restaurants are also very convenient, and the hygiene is average

Was definitely expecting more from this IHG hotel. Got a room upgrade and even then the room was very beat and worn down. Service staff were nice, does have a very popular night club / bar which is nice or bad depending on your plans.

A Treasure on the Bund

This Indigo hotel, the first in China, offers stunning views of the Huangpu River and Pudong from its windows. The rooftop bar provides a panoramic vista of the entire Pudong skyline, with the Huangpu River winding its way through, bustling with boats. Despite its age, the hotel's style and aesthetic remain impeccable! The design concept is both human-centric and fashionable, with attention to every detail. The Michelin steakhouse on the 29th floor is highly recommended!

Came to Shanghai for an exhibition during the National Day holiday. We originally booked Atour Yuyuan, but the room couldn't fit 2 adults and 1 child, so we switched here at the last minute. If I really have to pick out a minor flaw, it's that the location is a bit far from public transportation, but these days, taking a taxi around the city is super easy. This hotel was a pleasant surprise—the room is huge, the sofa bed is plenty big enough for an adult, and the hardware design surpasses many other hotels in this tier. Breakfast was quite good; after finishing, we even packed some noodles to take back to the room, and the staff cheerfully agreed. Very satisfied with the service. The movie theme is also a nice distinctive touch. Overall, given the quality and the price point, it offers great value for money and even exceeded expectations.

We got a free upgrade to a lake view room, and we loved stepping out onto the balcony to enjoy the fresh air~
The kids simply adored the pool, and the pool view was fantastic too~
We thought the breakfast was delicious—the noodle station, the lamb leg, and the croissants were all top-notch! Not to mention the cucumber soda in the lobby! When we checked out, the front desk even gave the kids some fruit, and the quality was great~
It's within walking distance of the lake and nearby spots where kids can burn off some energy!
We'll definitely choose Hotel Indigo again next time~
The only minor downsides were the bathroom layout (the toilet felt a bit far from the sink) 😂 and the lack of a bathtub (which might require booking a different room type).

Indigo

Columbus

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