Every time I go to Fuquan, I live in this hotel. First, the location is not bad, but the working relationship is under the Pingyue Group. So I choose this hotel every time. I thought it was okay before.
This stay feels very bad.
First, the breakfast was of worse quality than before, and there was nothing to eat. So after eating a bowl of noodles, the staff asked the staff to cook another bowl of noodles. The staff was very reluctant and came to visit us to serve the table. Have you finished eating? Tell us not to waste it. . . .
Second, when checking out, it said that the invoice was issued, and the front desk staff directly found 198 and 248 in the system. I thought they were looking for me to verify the amount, but when I saw the woman wearing glasses, she was going to the printer to print. Then I said what your amount was, and then told me 198 and 248. I said that Ctrip had set it up. It is 217, 272. She told me that their system is 248 and 198. I said who I should call to issue the invoice. She explained that it is impossible for them to pay less than Ctrip. I said, should I call Ctrip to complain? Another person looked at the system and said that we will verify the amount with you before issuing the invoice. I said, wherever it is verified, I have seen her go to print the invoice.
Then I showed the invoice information to the front desk and asked if I needed to scan it. My invoice had a QR code. The front desk told me to wait, and I would wait there. As a result, the invoice was printed out and it belonged to another company. . . . The woman who wears glasses blames me for not scanning the invoicing QR code. I said someone asked me to scan it. You can watch the monitoring by yourself. I also showed you the invoice information.
The front desk is too unprofessional and the service attitude is very poor!
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