This time my husband and I came to Fuzhou for a trip. We stayed in different hotels for three nights and stayed here for one night. In comparison, I was not satisfied with this hotel. Only personal feelings shared.
1. After we checked in at around 10pm, we found that the toilet light was flickering as soon as we entered the room, so we immediately called the front desk to change rooms. At the beginning, the phone call said that they would come to confirm and also said that they would adjust or upgrade our room. After waiting for about ten minutes, there was still no news. A customer service person came later and said that the repairman was coming and asked us to wait for repairs.
Because we were a little late and very tired when we checked in, and we had called to inform us before, we really felt that this way of handling it was very inappropriate. We did not change rooms even though we were told by phone to change rooms, and we had to come to confirm whether the lights were broken. We are asked to wait for the maintenance technician. Although the master came very quickly and solved the problem within half an hour, I hope your hotel will do a good job in maintaining the facilities. You said you could change rooms but didn't.
2. The double bed room is made up of two beds. I don’t know if this is normal operation or what.
3. The toilet sink is really low, it feels like the height of a child.
4. The construction started around 8 o'clock the next day on the weekend. It was really noisy and the windows were closed. But it may be due to road construction, not the hotel's problem, but the sound insulation is really...just for your reference.
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