KKristel JaneCan't describe just how incredible the service is in this place. Probably the first and only review I will leave without being asked to do so, just because this hotel needs to be recognized for the heart and soul that has gone into the way they treat their guests.
After staying here, I am convinced that the less than 5 star reviews you will read here are most likely from people who are not happy with life in general.
Kitty and her team has gone above and beyond with what you would expect from a hotel. Highest quality construction of the building (Kohler, toto, luxury linens and beddings), and very detailed information of things to do around the area as well as best places to eat (local!) and other recommendations.
I was lent a hiking bag, a 20rmb note for photos without being asked, and I had to send an item for delivery while I was away, no problem. Fresh fruits all day, red bean dessert at night, tea set for your hike if you want, and I'm convinced anything else you need, they will accommodate (within reason, of course).
Dont expect a large city 5 star hotel amenities (pool, large building, etc) because you're in the wrong place--this hotel is more than that. It rivals the kind of service that I have experienced from four seasons, St regis, park hyatt, etc that I have stayed in... But even better because it is so so so personalized, and not because you've paid so much for it. Kitty and her team give it because they love what they do.
I wish this place will continue to succeed and set the standard for Chinese hospitality and efficiency at its best. Thank you for making my first time back to China in 16 years and incredible memory. You deserve 1000 stars ❤️⭐✨
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