Richmond Hotels with Gym

Transportation: Very convenient to take the shuttle bus from L3 Gate 16 at the airport. The hotel is a three-minute walk from the SkyTrain station. Cleanliness: Very clean, much cleaner than a certain [competitor hotel chain] and no strange odors. Environment: Compared to the [competitor hotel chain] we stayed at the next day, the Westin was much quieter. Recreation: The pool and gym were not crowded. The water was quite cold in winter, but you could use the spa. Dining: We had brunch at the ground floor restaurant at 11:00 AM. I recommend the chicken burger and the cheese burger from the kids' menu. Service: A kind gentleman at the front desk who spoke Chinese helped us with a one-hour late checkout. After checking out, I realized I left my electric toothbrush in the room. The lady at the front desk said she would keep it safe for me until I return to Vancouver in two months, which I really appreciated.

The location is a bit out of the way, making it suitable for self-driving travelers looking for a one-night stopover. It's a bit of a distance from the SkyTrain station and requires taking a bus; walking isn't recommended. Shopping nearby isn't convenient, as the large supermarket about 50 meters away is membership-only. The 7-Eleven at the gas station is an option, but it requires crossing a busy main road and walking for about ten minutes. The room was spacious, with strong but noisy air conditioning. The room amenities were quite basic. The fridge was empty but extremely loud, significantly disturbing sleep, and the room's soundproofing was just average. Breakfast was provided but very simple, almost negligible. Trip.com's customer service was excellent; they responded quickly to an issue I raised and promptly contacted the hotel to resolve it, which was fantastic.

I used this hotel a week ago and chose it again for my return flight the next day, as it's close to the airport. Once again, I'm grateful they allowed me to check in quite early, giving me time to relax in the room before heading out for sightseeing without my luggage. Unfortunately, the escalator connecting to the hotel was still under maintenance and unusable. However, thanks to the friendly staff (at the front desk), my stay was so comfortable that this wasn't an issue at all. Upon checkout, a resort tax of $23.63 was charged (credit card only, no cash). Since it also offers good access to downtown, I'll definitely use this hotel again when I visit Vancouver.

Service: Very professional, efficient and friendly. Check in process was quick. The guy who checked me in ensured I stayed on the same floor as my other family members who booked a different room. Valet service is a nice perk. However, it can take longer waiting for the car vs us going to the car park lot ourselves. Amenities: They have Dyson hairdryer which is a huge plus. Extra amenities are available upon request. Room: Room is as pictured. My room was on the 8th floor and I could see the Richmond night market from my room. Bed is a bit too soft to my liking. Pillows are a bit high and hard. Cleanliness: This is the only category where I wish I could rate zero. Most notably thing I noticed is there's dust on the hairdryer, I was fine with this. Until I got into bed, inspected all 4 of the pillows. Noticed on 2 of them, were a strand of hair (or eyelash?) And some dusts. This pretty much ruined my stay. I pushed these 2 pillows aside to the other side of the bed, after trying my best to attempt to ”clean” them in case I accidentally touched them... It was already past midnight when I got into the room to rest and in to the bed and found out about this. Didn't bother to call the front desk about it. Overall this hotel is great overall. Location is not far from the aberdeen mall as well with car. Service is outstanding. Wish they'd retrain their cleaning staffs though.

The shuttle bus was convenient, running every half hour until 1 AM. Breakfast was quite good for a Canadian hotel, with a relatively wide variety of options. The scrambled eggs with vegetables were particularly delicious. The air conditioning in the room was a bit old and noisy, but luckily, you could manually adjust the fan speed, which was better than another hotel I stayed at since it didn't get too loud in the middle of the night and disturb my sleep.

This hotel. has a scam. They will add (up to $100 in my case) if you arrive tired before 10am, and refuse to check you in until 3pm. So they simply pocket the $100. I noticed that do not play this trick on regular guests who come just after we did. So they simply pocket the additional charges. Essentially, they want to charge a full day's rate for a half day rental. How can Bookings .com continue to advertise the false rates

Very short stay, but everything was friendly. Hotel's room is clean, comfortable, and well-maintained. They also offer a free airport shuttle service. You can book a shuttle by email before arriving at the airport, or contact the hotel using the toll-free number in the airport shuttle area after arriving at Vancouver International Airport. The only drawback is the desk and bedside tables in the room. The tops are attached to the legs by four bolts. These protruding bolts leave insufficient flat surface for books, laptops, or backpacks. I suggest the hotel replace these impractical desks and bedside tables. Besides, the hotel is in a great location. It's within walking distance to the SkyTrain station and there are many restaurants nearby. Especially, the food court at ”Richmond Centre” which is nearby this hotel primarily serves Asian cuisine, so you won't feel homesick.

I had a great experience at the hotel, thanks to Jasmit , She was friendly, welcoming, and professional.

The hotel is really nice and you get what you expect from Holiday Inn Express including the typical brealfast. One thing that really disappointed us, was that we have been stuck in the elevator for 50 minutes when we wanted to leave in the morning to catch the ferry (unfortunatly we missed the one we had pre-booked). Hopefully the technical issues with the elevator are now fixed.