GGuest UserThe light in the middle of the room was broken, the wires were exposed and the light bulbs were removed. It was very dark at night, and there was a Bible in the drawer. The whole hotel has a very old atmosphere and European interiors. I felt like it was a hotel from an American horror movie. Hahaha, I was a little scared alone, but overall it was just like that, ordinary. I saw a swimming pool and a gym, but I only stayed for one night and didn't go there. The buffet downstairs was quite delicious, although I didn't see the menu clearly and was put on a pedestal.
EEuonchThe English proficiency of the local staff is appallingly bad. I went to drop off my luggage and was told I couldn't check-in yet as it was too early.
After finally checking in, I discovered my room was right next to the elevator. When booking, I had specifically requested a room away from the elevator, quiet, and non-smoking. It's my fault for not reconfirming with them, so I had to drag my luggage back to the front desk to change rooms. The new room was still on the street side, right next to the elevated highway, and directly opposite Kobe Station – you can imagine how noisy it was.
This is an old hotel that's been renovated. You don't need a key card for any of the elevators, so female travelers staying alone should definitely be mindful of their safety. The quality of the renovation can only be described with a 'heh,' the details are just dreadful. Forget the small details, the door wouldn't even close automatically; you had to manually push and pull it to make sure it latched properly. The mini-bar light switch had an intensely bright light that was dazzling at night. Amenities weren't replenished on the second day, not even the drinking water.
The staff passage, which also serves as a fire escape, was left wide open until 8 PM, indicating a lapse in safety management.
The water pressure and temperature in the shower were unstable – hot one moment, cold the next, and then the water flow would suddenly diminish.
I don't even want to comment on the breakfast; it felt worse than what you'd get at a slightly better budget hotel. The only made-to-order hot dish was an omelet. Every single cup was endlessly covered in limescale and scratches.
GGuest UserThis is a recommended hotel for family trips.
While making the entire building feel the history, the exterior and interior are very luxurious, and the site is also luxuriously used. Especially, it can be seen that it was a luxury hotel, such as the use of natural stones in the building and the wedding hall. I feel old due to aging, but the building is well maintained and clean.
The hot springs have a strong spring quality and contain a lot of iron, so you can't see the bottom of the bathtub, and the ingredients are solidified outside the bathtub. It was an impressive experience for hot spring lovers.
The customer service was very polite and we were happy to respond despite the late check-in. Breakfast was a rich lineup of Japanese and Western styles, and there were many kinds of drinks, and there were handmade dishes such as scrambled eggs and simmered pumpkins, and I was very satisfied with the number of items.
Overall, I think it is a hotel with a high cost performance and more value than the price. It is also recommended as a base for accommodation from Kobe during the time when hotels in urban areas are soaring because it can be accessed in about an hour from the Osaka Expo venue.
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