Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 26, 2026|Deluxe Mountain View
PitOliveThe rooms are clean and spacious, with separate bathrooms and toilets. All amenities are provided. There's ample parking with security staff. There's also a swimming pool, and during my stay, they even had a foam party. The breakfast is a standard hotel buffet with a good variety of choices and delicious food. The staff are friendly and cheerful, offering great service. The hotel is conveniently located not far from Ao Nang Beach, with many shops and restaurants nearby.
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Price per night from:PHP 2,136
Posted on Jun 21, 2026|Deluxe Pool View Room
Anonymous UserWe arrived earlier than expected and the room was ready for us to check in (we are beyond grateful). There is welcome drink at the receptionist counter. The room is tidy and clean, snacks are ready in the room. I love their swimming pool! It’s a good place for family and friends. It’s located near the attraction places.
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Price per night from:PHP 1,630
Posted on Feb 20, 2026|Deluxe King Room
MerveYThe hotel has a beautiful location and the beach is truly excellent. The room was also comfortable and nicely designed. The staff are generally friendly and polite.
However, this hotel definitely does not meet 5-star standards.
There was no security or lifeguard at the pool or the beach, which is very concerning, especially for families with children. The staff are kind, but there is almost no proactive service. You need to explain everything twice and personally find someone if you need assistance.
Housekeeping was also below expectations. Towels and tissues were not replenished unless we specifically requested them. Nothing in the room was refreshed automatically. Even more disappointing, the WiFi was cut off immediately after we checked out.
One particularly unpleasant experience happened at the restaurant by the beach. I briefly stepped inside in my swimsuit just to call my child. I explained that we were leaving immediately to change and would return for dinner properly dressed. Instead of a polite reminder, I was told in a harsh tone that I had to leave immediately and that proper clothing was required. The way it was handled felt unnecessarily rude and unprofessional.
Overall, the hotel is nice in terms of location and beach quality, but the service level and overall management do not justify a 5-star rating.
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Price per night from:PHP 5,789
Posted on Aug 15, 2026|Deluxe Room with Limestone Cliff View
Adanaan ChalacholWe stayed for just one night while visiting my in-laws. We were looking for a hotel with a good pool area for the kids, and it definitely met our expectations.
We arrived around 8 p.m., and the lobby was quite busy with guests heading out for dinner. Even so, check-in was quick and efficient. I was pleasantly surprised that the receptionist personally escorted us to our room, especially considering how busy the front desk was at the time.
The staff were kind and immediately connected with the kids, which made us feel very welcome. The room was the first real “wow” moment of the stay. It was spacious, clean, and offered a lovely mountain view.
The next day, the kids spent most of their time at the pool. The pool staff were especially friendly and helpful. The water was a little cold because of the rain the night before, and it was quite windy, but that didn’t stop the kids from having a great time.
Check-out was just as smooth as check-in. The bell staff even took the time to ask about our trip and chat with guests, which was a nice personal touch.
I would definitely recommend this hotel to anyone looking for a comfortable, family-friendly place at a reasonable price. The location is also excellent, with plenty of local food options nearby.
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Price per night from:PHP 1,920
Posted on Jul 22, 2026|Superior Twin Room
Anonymous User
An incredibly smart choice, we loved this French-style hotel with huge gardens! The twin beds were super big and comfortable, and the room hygiene was spot-on – truly five-star worthy! It's worth mentioning that the Italian restaurant, both service and dishes, was top-notch; we enjoyed it so much we went twice. The White Lotus Thai restaurant was also delicious, and the service was very attentive! The hotel pool is massive, really fun, and great for families with kids! Every staff member we encountered had excellent service awareness and was very nice! It's only about a 20-minute drive to the meeting point for island-hopping in the morning, which is totally acceptable and very convenient. There's also a 7-Eleven within a 10-minute walk, so it's easy to grab drinks and snacks. All in all, our whole family loved it, a truly memorable hotel experience!
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Price per night from:PHP 5,630
Posted on Jan 30, 2026|Ocean Chalet Suite
Guest UserI booked the Ocean Suite, which required climbing a rather steep hill, but that wasn't an issue for me; it was good exercise. The breakfast was incredibly rich and varied, and every evening, the turndown service included different candies and a sweet handwritten message on a leaf. The location is very convenient, with a 7-Eleven right outside and plenty of restaurants and night markets nearby.
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Price per night from:PHP 4,141
Posted on Aug 2, 2026|Superior King Room
TreeskyWe stayed here for our honeymoon. I mentioned it beforehand, and they decorated the bed for a honeymoon event, though there was no room upgrade.
The location is about a 15-minute walk from Ao Nang Beach. It's not super close. The shuttle bus only runs 3-4 times a day, so we mostly walked. However, many tours depart from Ao Nang, so the overall location wasn't bad.
There are many Indian and Muslim guests. Perhaps because of this, the breakfast and hotel food seemed to cater to their tastes. The Pad Thai at the hotel's Da Vino restaurant is truly delicious, so you must try it. However, the food takes a very long time to arrive. The prices are also a bit high; we ate there twice, and it cost 1,200 baht and 1,800 baht.
Upon check-in, they offer orange juice as a welcome drink. The female staff member at the front desk with long black hair tied in a low ponytail was incredibly friendly and proactive, which left a lasting impression. She seemed to work with a real sense of dedication.
The room is small. It's not large and the facilities are more akin to a 4-star rather than a 5-star hotel. The finishing touches and bathroom seemed a bit lacking. The bed was comfortable. Sandals and pool towels are provided. Basic amenities like toothbrushes and shower caps are simple. The hand wash is a bit far from the sink, which is an odd design. Crucially, the Wi-Fi worked well on my phone but I couldn't connect my laptop, which was inconvenient.
On our last day, after checking out, we visited Railay Beach. The hotel has separate shower rooms in the lobby, so we could shower even after checking out. I think this is a really big advantage of this hotel.
Also, a staff member named Mu was very kind.
Honestly, I'm not sure if I would stay here again if I came back. There are many other better places.
However, for a one-time experience, I think it's good.
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Price per night from:PHP 3,625
Posted on Mar 31, 2026|Deluxe Family Room
Guest UserWe love staying here with my kids .. large room , friendly staff and easy to get grab from here to go ao nang only 200b .. 30min from Ao Nang by car
Very calm with not much people here and the sunset view is spectacular
Can request for halal breakfast and they will guide you which meals Muslim ppl can eat .. the orange juice is superb
Will come here again when visiting Krabi
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Price per night from:PHP 2,314
Posted on Aug 4, 2026|Superior Garden View Twin
RenataRCentara Life Phu Pano has the infrastructure to be a 5-star property, but unfortunately the level of service and attention to detail falls well short of that, making it feel more like a 3-star experience.
The positives first: the pool is fantastic and was one of the main reasons we chose this hotel. The location is also very convenient, with plenty of restaurants and shops within walking distance. The longtail boat ticket booth for Railay and the nearby islands is about a 20-minute walk (or just a short, inexpensive Grab ride away). The hotel also offers a shuttle, although the schedule didn’t fit our plans, so we never used it.
Our room was on the small side but comfortable enough. However, the biggest issue was the air conditioning, which automatically shut off every two hours throughout the night. We reported this to reception three separate times during our four-night stay. Each time we were told maintenance had checked it, but the problem was never resolved, forcing us to wake up repeatedly every night to turn it back on.
Service was inconsistent throughout our stay. One afternoon, housekeeping cleaned our room but forgot to leave any towels. We informed reception, spent about two hours at the pool, and returned to find that nothing had been delivered. We had to go back to reception a second time and explain that we wanted to shower immediately and could not wait any longer. Even then, we were asked to wait in the lobby until someone finally brought us two basic towels. This simply shouldn’t happen.
Another example of the lack of attention to detail was a plate of leftover food left outside a room, right next to a staff area, that remained in the corridor for three days. It was only removed after we informed reception.
On the positive side, the kettle in our second room wasn’t working, but it was replaced promptly once reported.
Overall, I would stay here again if the price is right, mainly because of the excellent pool and convenient location. Just don’t expect the level of service normally associated with the Centara brand.
Local tips: We highly recommend Image Wash for laundry—their industrial machines wash and dry everything in about 45 minutes. For affordable and delicious Thai food, Dee Dee Restaurant on the main road became one of our favorite spots.
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Price per night from:PHP 1,770
Posted on Jul 26, 2026|Two-Storey Pool Villa
SyeedThe hotel was beautiful and the staff was so kind. We had a two storey room with a private pool. The breakfast buffet was very nice and there was a variety of food. There were many halal food places, massage shops and tourist advice places close to the hotel. We requested a floating basket for breakfast and it was beautifully decorated and served. Unfortunately, the water in the shower was sometimes too cold and the sink kept getting blocked but the staff managed to deal with it quite quickly. We loved the hotel.
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Price per night from:PHP 1,255