Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 1, 2026|Chaokoh Garden View
FraybentoHere’s a polished review you can post:
Really enjoyed our stay at ChaoKoh Phi Phi Hotel & Resort. The highlight was definitely the swimming pool — absolutely stunning, beautifully maintained and a great place to relax during the day. The hotel has a fantastic location, close to everything while still feeling like a relaxing place to come back to. The staff were friendly and helpful throughout our stay, and the overall atmosphere was excellent. Would happily stay here again when visiting Phi Phi!
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Price per night from:£25
Posted on Sep 3, 2026|Junior Suite
TiffanyyyyyyyyyWe really enjoyed our stay! Everyone was friendly, but a special shoutout to the concierge uncle at the entrance — he always had the biggest smile and was so welcoming and helpful every time we passed by. Such a lovely person and definitely one of the things we’ll remember about our stay 😊
The hotel was comfortable, clean, and overall a really pleasant place to stay. It is a little further from the beach, but honestly it wasn’t an issue at all for us since we rented a motorbike and could get around easily. Junior Suite Room was huge and hotel accommodated our request for the L-shaped window room overlooking the mountains. Breakfast was decent too.
Overall, we had a great time here and would happily come back again!
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Price per night from:£25
Posted on Jun 21, 2026|Deluxe Pool View Room
Anonymous UserWe arrived earlier than expected and the room was ready for us to check in (we are beyond grateful). There is welcome drink at the receptionist counter. The room is tidy and clean, snacks are ready in the room. I love their swimming pool! It’s a good place for family and friends. It’s located near the attraction places.
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Price per night from:£23
Posted on Aug 27, 2026|Deluxe Pool View Room
Ky91I stayed in Panan Krabi Hotel which was conveniently located near Ao Nang beach and lots of restaurant, massage shop and 7-11. The room was comfy and spacious with necessary amenities. The staff were very friendly and the check-in/out process was smooth. Cleanliness was okay, the floor was always sticky due to the humidity maybe. The pool is plus point and the environment just good.
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Price per night from:£35
Posted on Feb 20, 2026|Deluxe King Room
MerveYThe hotel has a beautiful location and the beach is truly excellent. The room was also comfortable and nicely designed. The staff are generally friendly and polite.
However, this hotel definitely does not meet 5-star standards.
There was no security or lifeguard at the pool or the beach, which is very concerning, especially for families with children. The staff are kind, but there is almost no proactive service. You need to explain everything twice and personally find someone if you need assistance.
Housekeeping was also below expectations. Towels and tissues were not replenished unless we specifically requested them. Nothing in the room was refreshed automatically. Even more disappointing, the WiFi was cut off immediately after we checked out.
One particularly unpleasant experience happened at the restaurant by the beach. I briefly stepped inside in my swimsuit just to call my child. I explained that we were leaving immediately to change and would return for dinner properly dressed. Instead of a polite reminder, I was told in a harsh tone that I had to leave immediately and that proper clothing was required. The way it was handled felt unnecessarily rude and unprofessional.
Overall, the hotel is nice in terms of location and beach quality, but the service level and overall management do not justify a 5-star rating.
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Price per night from:£68
Posted on Jan 30, 2026|Ocean Chalet Suite
Guest UserI booked the Ocean Suite, which required climbing a rather steep hill, but that wasn't an issue for me; it was good exercise. The breakfast was incredibly rich and varied, and every evening, the turndown service included different candies and a sweet handwritten message on a leaf. The location is very convenient, with a 7-Eleven right outside and plenty of restaurants and night markets nearby.
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Price per night from:£50
Posted on Aug 2, 2026|Superior King Room
TreeskyWe stayed here for our honeymoon. I mentioned it beforehand, and they decorated the bed for a honeymoon event, though there was no room upgrade.
The location is about a 15-minute walk from Ao Nang Beach. It's not super close. The shuttle bus only runs 3-4 times a day, so we mostly walked. However, many tours depart from Ao Nang, so the overall location wasn't bad.
There are many Indian and Muslim guests. Perhaps because of this, the breakfast and hotel food seemed to cater to their tastes. The Pad Thai at the hotel's Da Vino restaurant is truly delicious, so you must try it. However, the food takes a very long time to arrive. The prices are also a bit high; we ate there twice, and it cost 1,200 baht and 1,800 baht.
Upon check-in, they offer orange juice as a welcome drink. The female staff member at the front desk with long black hair tied in a low ponytail was incredibly friendly and proactive, which left a lasting impression. She seemed to work with a real sense of dedication.
The room is small. It's not large and the facilities are more akin to a 4-star rather than a 5-star hotel. The finishing touches and bathroom seemed a bit lacking. The bed was comfortable. Sandals and pool towels are provided. Basic amenities like toothbrushes and shower caps are simple. The hand wash is a bit far from the sink, which is an odd design. Crucially, the Wi-Fi worked well on my phone but I couldn't connect my laptop, which was inconvenient.
On our last day, after checking out, we visited Railay Beach. The hotel has separate shower rooms in the lobby, so we could shower even after checking out. I think this is a really big advantage of this hotel.
Also, a staff member named Mu was very kind.
Honestly, I'm not sure if I would stay here again if I came back. There are many other better places.
However, for a one-time experience, I think it's good.
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Price per night from:£42
Posted on Jul 13, 2026
Guest User
The hotel's location is a bit out of the way, so it's ideal if you have a rental car. Otherwise, there's not much dining available within a 5km radius. The hotel facilities are also quite old; the air conditioning is too noisy and doesn't cool very well. However, the hotel boasts its own private beach, and the scenery there is absolutely stunning. The best part is that there aren't many guests, which creates a wonderful, relaxed holiday vibe. The staff are also very enthusiastic and provide great service. Each child's breakfast costs 350 Thai Baht per day, which feels a bit expensive, as the breakfast selection isn't extensive and is quite ordinary. The breathtaking beach views and the quiet, uncrowded atmosphere make it well worth it!
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Price per night from:£30
Posted on Aug 4, 2026|Superior Garden View Twin
RenataRCentara Life Phu Pano has the infrastructure to be a 5-star property, but unfortunately the level of service and attention to detail falls well short of that, making it feel more like a 3-star experience.
The positives first: the pool is fantastic and was one of the main reasons we chose this hotel. The location is also very convenient, with plenty of restaurants and shops within walking distance. The longtail boat ticket booth for Railay and the nearby islands is about a 20-minute walk (or just a short, inexpensive Grab ride away). The hotel also offers a shuttle, although the schedule didn’t fit our plans, so we never used it.
Our room was on the small side but comfortable enough. However, the biggest issue was the air conditioning, which automatically shut off every two hours throughout the night. We reported this to reception three separate times during our four-night stay. Each time we were told maintenance had checked it, but the problem was never resolved, forcing us to wake up repeatedly every night to turn it back on.
Service was inconsistent throughout our stay. One afternoon, housekeeping cleaned our room but forgot to leave any towels. We informed reception, spent about two hours at the pool, and returned to find that nothing had been delivered. We had to go back to reception a second time and explain that we wanted to shower immediately and could not wait any longer. Even then, we were asked to wait in the lobby until someone finally brought us two basic towels. This simply shouldn’t happen.
Another example of the lack of attention to detail was a plate of leftover food left outside a room, right next to a staff area, that remained in the corridor for three days. It was only removed after we informed reception.
On the positive side, the kettle in our second room wasn’t working, but it was replaced promptly once reported.
Overall, I would stay here again if the price is right, mainly because of the excellent pool and convenient location. Just don’t expect the level of service normally associated with the Centara brand.
Local tips: We highly recommend Image Wash for laundry—their industrial machines wash and dry everything in about 45 minutes. For affordable and delicious Thai food, Dee Dee Restaurant on the main road became one of our favorite spots.
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Price per night from:£19
Posted on Aug 8, 2026|Premier Pool Mountain View
Anonymous UserThe location is great, not far from Ao Nang beach and within walking distance, with restaurants all along the way. The pool is large, and the room is spacious and clean with a bathtub. Overall, it's good, but I have to deduct points for the staff's service. I also work in a hotel. My male friend and I came here for a vacation, thinking this place was good. That night, we came back from outside a little past midnight, about to enter the hotel to rest. A large, female staff member spoke to us in a tone that was inappropriate for guests. She asked which room we were in. We told her the room number. Then she asked if we had an ID. We said we had a reservation. She just replied, ”Oh,” and walked away without apologizing. I told my friend, and he said it was very rude. I wasn't okay with it because I also work in customer service. I treat my customers well because I expect to receive good service from staff as well. I want to say that no matter who the customer is, you are a service staff member, and your words have an impact. We didn't report it to the front desk because we were in a hurry to check out and go somewhere else. Everything else was fine, but if I were to stay here again, I'd pass for now.
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Price per night from:£12