The overall service was good, breakfast was delicious, and the room amenities were nice. However, there are a few areas for improvement based on our experience:
1. Cleanliness: We found that our toilet seat had not been cleaned prior to our arrival.
2. Delayed Request: Upon check-in around 15:00, we requested a fan for our room. We were out for the entire day, but when we returned late that night, the fan had not been delivered. We had to call reception to request it a second time.
3. Missing Amenities: On our checkout date, we asked for access to a shower or changing area following a tour. Reception kindly directed us to the rooftop pool showers and assured us that amenities would be provided, so we didn't bring our own. However, when we went to use the facilities, no amenities were available.
Most of these issues stem from communication gaps and could be handled better. That said, the location was great and made commuting into town very convenient.