Atour Hotel, Tonghai Building, Shuguang West Road, Hai'an Reviews

Response from Property: 非常感謝您對亞朵的肯定哦！朵兒們期待在您疲憊的差旅中提供一個舒適的住宿環境，提供一個自在放鬆的居停空間，讓您在這邊休憩，充電得到心靈上的放鬆！希望緣分能在這裏蔓延，下次的不期而遇能儘快到來！

Response from Property: 親愛的朵友，看到您的您的點評朵兒真的太開心啦，非常感謝您細心又暖心的點評，您的滿意是朵兒前進的巨大動力，酒店人性化的設施設備和暖心的鄰里服務是致力於讓每一位朵友都能有更好的體驗，我們也將用更加貼心的服務讓您感受到家的温暖。記得常回來看看朵兒們哦~朵兒們一直在這裏等您，期待與您的再次見面

Response from Property: 您好呀，親愛的朵友！感謝您 5 分的點評哦！每個城市總會有讓人惦念的理由，每個季節 都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望海安通海大廈亞朵酒店是您回憶裏最温馨最獨特的那個!

Response from Property: Dear Duo friends, thank you for your choice and trust in Duoer. Duoer feels so warm inside with your support! It is Duoer's honor to provide guests with caring service like a neighbor. May every thoughtful action and every caring word of Duoer add wonderful embellishment to your journey! Your satisfaction is the best affirmation and encouragement to us. We are always ready and fully prepared, and look forward to seeing you again! I wish you a happy family and good luck in your work!

Response from Property: Thank you for your comments. Atour adheres to the neighborhood service and insists on rejecting mediocrity. From the site selection to the facilities, the hotel embodies the characteristics of nature, tranquility, freshness and simplicity. We want to give every guest who meets Atour a special experience. The warmth of home~

Response from Property: Dear friends, hello. Thank you for your choice and trust in Duoer, and I also apologize for the bad experience I gave you. With the support of you and the majority of friends, all partners of Hai'an Duoer and Atour Hotel will definitely work harder and treat each customer with heart, and do better with heart. First of all, I am sorry that the hotel is facing the sound of gongs and drums from shops affecting your rest. It is relatively close to the hotel and the sound of drums is loud. We communicated with it that day to reduce the sound appropriately; secondly, we have checked again for the smell of the room . Because cleaning agents are used when cleaning the room, vinegar is used to clean the kettle, etc. I don't know if there is a certain smell or some residual smell after cleaning. In short, Duoer sincerely apologizes for bringing you a bad experience. Duoer has conducted investigation and communication based on your feedback, and strengthened its attention and attention to related work. Thank you again for your stay. If you have any questions during your stay, please feel free to give us feedback and serve you wholeheartedly. We look forward to bringing you a pleasant stay experience. Thank you again for your visit and look forward to your next stay.

Response from Property: Dear friends, hello. Thank you for your choice and trust in Doer, and I also apologize. With the support of you and the majority of Doer friends, all partners of Doer will definitely work harder and treat every customer with heart. Thank you for your affirmation of our hygiene and hot water. Duoer attaches great importance to every customer's feedback and comments. The praise received by Duoer is the recognition of our dear friends of Duoer, and the efforts of Duoer's partners every minute and every second every day. Seeing your comment, Duo'er felt heavy and couldn't sleep all night. Duoer attaches great importance to your feedback and has started to investigate your feedback. Each of our aunts will deal with odors when cleaning the room, and there are no-smoking stands on the bedside. They will ask them to tell the guests that smoking is prohibited immediately. During the National Day, the auntie needs to clean the room a lot. She may be negligent for a while and did not pay attention to the smoking situation of the guests in time. Ashamed and sorry. The engineering partner has been arranged to investigate again and deal with it in a timely manner. I look forward to your coming to Hai'an to stay at Atour next time. If you have any questions during your stay, please feel free to contact us and serve you wholeheartedly. We will try our best to do better. Thanks again for your feedback and sorry again. Duoer looks forward to your coming again! Looking forward to meeting you again!

Response from Property: Dear friend, hello! Thank you for staying at Atour Hotel Haian, and thank you for your support. Sorry to bring you a bad experience. Seeing that you checked in in February, I really hope to get in touch with you so as to understand what is wrong with Duo'er's work. We will try our best to correct it and do it better. Every city always has a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope Duoer is the warmest and most unique one in your memories! welcome next time.

Response from Property: Dear friends, hello. Thank you for your choice and trust in Duoer, and I also apologize for the bad experience I gave you. With the support of you and the majority of friends, all partners of Hai'an Duoer and Atour Hotel will definitely work harder and treat each customer with heart, and do better with heart. Duoer attaches great importance to your feedback and has started to investigate your feedback. Thank you very much if I can get in touch with you to understand the relevant details and situation. 1. Due to the recent outbreak in Hai'an, Duo'er strictly follows the epidemic prevention policy and apologizes for the inconvenience caused to you. For guests who come to Haian from outside, the policy is that the local prevention and control center arranges personnel to conduct landing inspections and check nucleic acid reports at highway intersections, high-speed rail stations and other entrances; 2. Customers who enter Haian only need to provide their health code and schedule You can check in with the code and the landing inspection certificate at the entrance. 3. Previously, some customers reported that the relevant policy of landing inspection was not seriously implemented at the entrance of Haian, and there was no 24-hour nucleic acid testing point at the same time. As a result, some customers could not provide the landing inspection certificate when they came to the store, which also brought troubles to Doer. About last week, after a customer drove into Haian by himself, he arrived at the door of the hotel and made a reservation. After arriving at the hotel, it was early in the morning, and there was no place to implement the landing inspection, and it was impossible to check in according to the policy. After receiving customer feedback, several partners communicated with 12345, the prevention and control center, and the People's Hospital for nearly an hour, and finally assisted the customer in landing inspection and check-in. 4. Through active efforts, the problem of landing inspection has been solved, and a 24-hour nucleic acid testing point has been set up 50 meters away from the hotel. 5. For customers who have reservations, partners will arrange a certain time for pre-arrival care and inform the epidemic prevention policy. If it is true that the partners are negligent, I sincerely apologize for this, and the partners will do a good job in this matter. 6. I am deeply ashamed and sorry for the sofa stains you reported. The housekeeping partner has been arranged to check all the rooms again and deal with it in a timely manner. Looking forward to your coming to Hai'an to stay at Atour next time. If you have any questions during your stay, please feel free to contact us and serve you wholeheartedly. Partner column song very much hopes to get in touch with you, including your feedback on the sound insulation problem, to understand the specific situation, we will try our best to do better. Thanks again for your feedback and sorry again. Duoer looks forward to your coming again! Looking forward to meeting you again!

Response from Property: Dear friends, hello. Thank you for your choice and trust in Doer, and I also apologize. With the support of you and the majority of Doer friends, all partners of Doer will definitely work harder and treat every customer with heart. Thank you for your affirmation of our decoration and breakfast. At the moment of the epidemic, the hotel industry is facing unprecedented difficulties and challenges. Duoer attaches great importance to every customer's feedback and comments. The praise received by Duoer is the recognition of our dear friends of Duoer, and the efforts of Duoer's partners every minute and every second every day. Seeing your comment, Duo'er felt heavy and couldn't sleep all night. Regarding the odor of decoration you mentioned, in order to provide customers with a good living environment, Duoer has done formaldehyde and odor removal work during the preparation period. The hotel regularly checks to avoid the occurrence of peculiar smell. I am very sincerely looking forward to getting in touch with you (I am Lan Ge, and I am very much looking forward to your calling the front desk of the hotel to contact me) to understand the specific situation so that we can improve or whether there is any misunderstanding. At the same time, we invite you to stay at Atour again and give us a chance. If you have any questions during your stay, please feel free to use the room to dial 0 to the front desk. We will be happy to serve you so as to give you a good check-in experience. Judging from your comments, you are very similar to a colleague. If you are a colleague, please hold your hands high. At the moment of the epidemic, the hotel industry, like many, many industries, is very difficult. We hope that our hotel industry can work together to provide customers with more peace of mind and better accommodation environment and services. It is Duo'er's honor to provide customers with considerate services like neighbors. Duo'er still has shortcomings, but will not stop working hard and making progress. May every thoughtful movement and every caring word of Duoer add beautiful embellishments to your journey! Your satisfaction is our best affirmation and encouragement. We are always ready and look forward to seeing you again! I wish you and your family happiness and success in your work!

Response from Property: Dear Doer, it is the greatest honor of Doer to meet you. When I saw your comment last night, I am deeply sorry, deeply blamed myself, and couldn't sleep at night. Seeing that the system shows that you checked in in May, have you checked in recently? I don't know who you are, but I look forward to getting in touch with you, understanding the situation at that time, and discovering problems in the process. I would like to extend my sincere apologies to you. We look forward to your contact with us, and contact our partner column song through the main station phone. Duoer is committed to providing guests with a comfortable environment and humanized professional services. The hotel adopts a fashionable and novel design concept, and the bathroom with dry and wet separation brings greater convenience to the double occupancy guests. In addition, Duoerjia also has a free self-service laundry room (oxygen bar) and a 24-hour gym (sweating), providing business travelers with residences that better meet their individual needs. If we meet again, Duoer hopes to give you a different experience!

Response from Property: 親愛的朵友您好啊，感謝您對朵兒的厚愛。酒店處於海安市中心地段，緊臨海陵公園，人民醫院，中大街，喜潤城商業區，周邊吃喝玩樂一應俱全。朵兒家客房裝潢簡約清爽，所有房間均配備新風系統便於通風。裸棉床品帶給您優質睡眠，酣暢淋漓的沐浴系統，為您旅途疲憊的身體舒緩放鬆。每日清晨還有營養豐盛的自助早餐，現煮明檔，現磨咖啡，新鮮時蔬，西式健康小食等等，選擇性很多哦！在您的支持下，朵兒一定再接再厲，不辜負您的信賴。朵兒在這裏等您“回家”

Response from Property: 親愛的客人，您的滿意是我們最大的榮幸！感謝您選擇我們的酒店，並花時間分享這段美好的體驗。您的每一個好評都是對我們團隊努力的最大鼓勵。期待您下次光臨，再次為您帶來温馨如家的感覺。祝您一切順心！

Response from Property: 親愛的朵友您好！朵兒看到您的評價真的是開心極了，能讓您有一個好的入住體驗我們也非常的開心。 也非常感謝您對我們酒店衞生、服務、設施、地理位置的一個肯定。我們的宗旨就是給顧客一個好的入住體驗，您的高度評價是我們前進的動力，我們也會不斷的進步，變得越來越好，也期待下次您的入住，祝您生活愉快！