The Silk Lakehouse, Shangri-La Hangzhou

A beautiful new landmark on the West Lake - Shuizhixinju This time we stayed in the newly upgraded "Shui Zhixinju" in the East Building of Shangri-La Hotel Hangzhou, which is a perfect living experience by the West Lake! I was very satisfied with the experience. The decoration of the hotel is very exquisite. The room is a lake view room on the fifth floor, from which you can enjoy the beautiful scenery of West Lake, especially on the rooftop terrace. The panoramic view of West Lake at night is intoxicating. The hotel's breakfast has a wide variety of dishes, mainly ordered, and each one is delicious. Especially the afternoon tea enjoyed in the herb garden brings a peaceful and relaxing experience. The smart home system is perfectly integrated with oriental charm. The softness of the bedding can be adjusted using the iPad at the head of the bed, and there is also a special relaxation mode. In addition, the 24-hour gym and full set of Technogym equipment are comparable to professional fitness centers. There are many complete equipments and the facilities are very good, which can meet various fitness needs. I would like to especially thank Rico from the front office, Carl from the rehabilitation center, and the Private Travel Ambassador Jinxiu. I was deeply impressed by their enthusiasm and professional service. It was truly meticulous care. This service concept, which perfectly combines oriental hospitality with modern luxury, truly achieves "heart-to-heart communication". I look forward to meeting West Lake again next time and staying here again.

Generally speaking, there are not many shortcomings in the hardware. The room is a bit small, the view of West Lake is great, and the mattress is really comfortable. But the service of the whole hotel made me feel terrible. I have never experienced such outrageous service in a hotel at this price. It is really not appropriate. 1: The entire hotel is not renovated at all. Traces of renovation can be seen everywhere, and there are always construction workers in the guest elevator. I could actually hear the sound of renovation at 8/9 in the morning. It was unimaginable to be woken up by the sound of wall smashing in the hotel... After I talked to the staff, they told me that they needed a small costume so I could wait? ? The entire hotel except the lobby and 5L is full of decoration garbage. There are messy tables and chairs on the floor of the RF, and kitchen utensils waiting to be put away next to them. The gym downstairs was filled with ceramics wrapped in plastic bags, and the garden outside the hotel was completely dirty. 2: Basically, all the service staff made me feel that they were untrained, had no sense of boundaries and provided excessive service. During dinner, the waiter saw the content on the phone and started chatting with us about our pets without our permission. After asking me about my dining experience, I didn't get any feedback at all (the hamburger I ordered had the whole bun soaked in water and it was so unpalatable that it was not as good as the one made by Xiao Li's grandmother. The waiter said that the chef who had worked at Mi San was Mi San's restaurant/Mi San's chef). He also deliberately mixed Chinese and English when ordering and introducing the dishes. The same thing happened during breakfast. Even after we clearly expressed that we didn't want to eat anymore, she still insisted that we try the bread she recommended. At the same time, she spent almost half an hour helping us to remake the room card... During check-out/the incense experience, she kept chatting with us (should it be the lobby manager?), which was even worse than Haidilao. She even asked me if she could give me a good review on Ctrip before leaving. After I answered negatively, she asked me if she could not write a bad review instead of asking what bad experiences she had during the trip. This was beyond my expectation. 3: There are problems with the basic facilities in the room/the private butler's response was not timely. I can understand that the purpose of setting up a private butler is to enhance the user experience, but it seems that it is obviously not as convenient as communicating by phone. The reply speed is very slow. It takes 20 minutes to reply to basic cleaning or inquiries (not during non-working hours). The layout of the room is simply not as good as Marriott, and the price list of the most basic minibar is not even given. Then the room that was asked to be decorated was not decorated at all. There are indeed advantages, the scenery is great, the colors are novel, the room facilities are new, and there are experience activities that can be freely chosen. In general, this hotel is far from worth the current room rate (4k+). If it is around 2k, I would still be willing to come and experience it. The overall service team and hotel facilities are not up to the standard to be able to operate. I haven't stayed in Shangri-La for a long time, and I probably won't come again.

Facilities: Superior: Hygiene: Very good Environment: Quiet and elegant Service: Excellent Thanks to the hotel tea room for providing good quality tea and service (＾ｖ＾)