Nade ShiJia

Hotel's location was good and rooms were spacious and clean. Service was excellent and staff were very helpful.

Slightly far from the nearest subway but we took as as a stroll 😊 Alas, the paid view moment for west lake view only lasted during check out, weather plays a part though…

quick check -in and check-out. Hotel staff are polite. Good location with many local restaurants nearby. Many bus routes just step away from the hotel, metro within 15 minute walking distance .

The rooms were clean and incredibly cozy, the highlight of my stay was undoubtedly the breakfast. It was a delightful culinary experience with a wide array of options to choose from. The quality and variety of food exceeded my expectations, and the staff's attentiveness made the experience even more enjoyable. I couldn't have asked for a better place to stay during my visit, and I highly recommend it to anyone looking for an enjoyable and memorable hotel experience.

Had a great time in Hangzhou. Our experience was good apart from parking space issue as parking was full when we reached. We had to park in different plaza across the road although the parking was payed by hotel. Rooms were clean. Not so big rooms. Overall it was ok. Breakfast was really nice and had a lot of options.

Group of 9 people. Hotel reception is quite unorganized and gives wrong room card, which needs to be taken back by other guests of the hotel. This leaded to a long waiting time while check in, which could be avoided if the staff would check the names of the guests correctly. The reception was calling one of us in the late evening (9-10pm) several times to clarify different information about the arrival city to China and visa related information (foreigners). This should have been checked while check in and not via several phone calls. The reception avoids to speak English and talks mandarin to our group members. I found a long red finger nail in the bathroom. The toilet has some problems. Breakfast is ok.