Fuyang International Trade Center Hotel

Fuyang International Trade Center Hotel Reviews

Fuyang International Trade Center Hotel

No. 56 Jiangbin West Avenue, Hangzhou, ChinaView Hotel Details
Fuyang International Trade Center Hotel
Fuyang International Trade Center HotelFuyang International Trade Center HotelFuyang International Trade Center Hotel
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1 night

Fuyang International Trade Center Hotel Guest Reviews

4.8/5
Amazing
723 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(723)
Positive reviews(713)
Reviews with photos/video(128)
Delicious breakfast(94)
Loved the view(77)
Would stay again(34)
Friendly front desk staff(26)
Perfect for business trips(22)
Tasty coffee(13)
Has rooms for families(8)
Tasty restaurant(6)
Negative reviews(10)
Richard Amankwa
Deluxe City View Room
Stayed in May 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on May 6, 2024
Very nice place!
ASmith
Deluxe City View Room
Stayed in May 2022
Friends
28 review
4.7/5
Amazing
Posted on May 4, 2022
Pros- great view of the river (got upgraded to a river view room), all the staff was so friendly and a lot spoke English, asked for ice twice and it was promptly brought up to the room, decent options on the breakfast buffet (especially if you’ve been in China for a while), an outdoor pool (unfortunately closed due to COVID, a bathtub, a buffet dinner located in the hotel lobby, hotel was clean and well maintained Cons- (for Westerners ) beds were not the hardest I’ve slept on in China but not the softest either and the AC in the room was not able to be controlled individually. The room was rather hot and at times uncomfortable
Response from Property: Dear guests, thank you for your stay. We are honored to receive your recognition and appreciation. The hotel has always been committed to providing guests with a good accommodation environment and thoughtful and meticulous service. With your support and affirmation, we will work harder to provide good service. I hope you will have a different experience every time you stay. We look forward to seeing you again.
Imad
Deluxe City View Twin Room
Stayed in Apr 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on May 18, 2023
Nice Hotel
Response from Property: Thank you for staying at Fuyang International Trade Center Hotel. Thank you very much for your recognition of the hotel. We will try our best to make the service more meticulous and considerate, so that you can feel the enthusiasm and caring of our entire team. We look forward to your next time to be here.,and satisfied with the hotel.
Mengtekadiniyalikexisi
Deluxe City View Room
Stayed in Mar 2023
Solo travellers
1 review
1.0/5
Posted on Mar 5, 2023
I never want to give anyone a bad review. I spent almost 700 yuan to stay in this hotel and didn't sleep all night. The construction site was under construction all night and I couldn't sleep. I checked out at 6 o'clock in the morning, and reported to the front desk clerk that the noise was too loud and I couldn't sleep. The waiter didn't make any apologies and just said calmly that your city view room will be noisy. I can only cry and check out, I was wrong, I will never come again.
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Response from Property: Dear guest, hello! First of all, I would like to express my sincere apologies to you for not being able to give you a comfortable and pleasant stay experience. For your comments, our staff did not actively deal with it for you, and we feel very guilty. For the future, we will also actively do a good job in staff training, and we will also actively rectify some weak points in the hotel. We hope that through our efforts, every guest who stays can be happy and comfortable. I wish you all the best!
Guest User
Stayed in Dec 2022
Friends
2 review
5.0/5
Outstanding
Posted on Dec 7, 2022
The hotel should be an old hotel, but the facilities are well maintained, and the lobby is more stylish with the elements of the Three Kingdoms. The service is really good. Zhang Wenjie's service in the lobby is very enthusiastic. Overall, I am quite satisfied with this stay.
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Response from Property: Dear guest, hello! Thank you very much for sharing your pleasant stay with us in spite of your busy schedule. ! China World Trade Center has always been committed to providing guests with warm and meticulous services. Thank you for your encouragement, and we will work harder to make you have a more satisfactory check-in experience when you come next time. I wish you a happy life and smile often!
Anonymous User
Guestroom - River-View
Stayed in Apr 2022
Friends
12 review
1.5/5
Posted on Apr 28, 2022
In Hangzhou, Zhejiang, there can still be such a star hotel with such a bad attitude. It is also very shocking. When I checked in that day, I was woken up at 3 o'clock in the middle of the night (they secretly turned off the main valve of the air conditioner at 12 o'clock) and a poop fly 🪰 buzzing in the ear Wake up, the whole person is already blown up, but I still held back my anger and communicated with the staff, but the service staff was very impatient, and told me forcefully that your hotel will cut off the power at 12 o'clock, and I will deal with the flies later I dealt with it (I beat the flies by myself until after 4 o'clock) but I didn't wait for the call. At 2:07 pm the next day, the room service urged me to check out. I said that I would reply you in ten minutes, and your hotel directly said Sentence: Now you have to tell me whether to continue the stay or not! It was really surprising. I complained through Ctrip afterwards, and because I was too lazy to continue talking nonsense with the hotel and their hard and inflexible attitude, I had no choice but to accept their solution for the price of the next stay... I also thank the hotel for giving My chance for this bad review!
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Response from Property: Dear guest, hello, thank you very much for choosing Fuyang International Trade Hotel and leaving a detailed review. First of all, thank you for choosing Fuyang International Trade Hotel. We apologize for not giving you a satisfactory check-in experience; we would like to thank you for the content you mentioned Feedback: 1. The problem of starting and stopping the air conditioner at night. The central air conditioner in the hotel is indeed opened at different times because of the recent Fuyang weather adjustments; the evening service staff also told you that you can change rooms on the same floor on the spot. If you have more luggage, you can also move your luggage The room was placed, the two rooms were opened at the same time, and the new room card was also made to the floor. It was not because of the impatience you mentioned, but also installed a cooler for your room; 2. The hotel understands your mood very well. Next time It was not what you said that you called Mr. Mr.’s mobile phone twice in the morning, but you didn’t get through. Considering that you may be taking a break, you will apologize in person when you check out; 3. Call the room at around 2 pm the next day to confirm check-out and continue your stay , You said that you are not sure whether to continue your stay or not. The hotel staff also told you to inform the hotel before 14:30 so that you can reserve the room for you. Considering that you did not have a good rest the day before, they delayed your check-out at 14:30. : 07 to call the room to confirm with you, not what you said; 4. The solution is not the consideration for the next stay, but the room price for the second night has been revised after you inform the continuation of the stay the next day. Pay half the price of the lowest room rate; the hotel that you proposed is free of charge for the room is indeed unable to offer discounts, it is not that the attitude you described is tough and inflexible. Finally, thank you again for choosing Fuyang Guomao Hotel, sincerely look forward to your visit again, and wish you a happy life!
Anonymous User
Deluxe River View Twin Room
Stayed in Aug 2022
Family
2 review
2.0/5
Posted on Aug 14, 2022
I came to Fuyang to stay for two days. I stayed in Kaiyuan last time. I wanted to upgrade this time, so I booked Guomao's river view room. The price is twice as expensive as Kaiyuan, and the price/performance ratio is extremely low, low, and low. First of all, the sound insulation effect is extremely poor. In fact, the swimming pool staff used chlorine gas to disinfect before all the guests left the venue. As a result, no less than 8 guests inhaled chlorine gas, and even vomited in severe cases. We reported the situation to the hotel staff. The hotel staff actually replied that chlorine gas is not poisonous, reassuring us, really speechless. Will never choose to stay in this hotel again.
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Response from Property: Dear guest, hello! I am very sorry that the hotel failed to give you a perfect check-in experience, because the inappropriate operation of the pool staff caused the guests on site to feel uncomfortable, and we would like to express our deep apologies to you again. The hotel leaders also rushed to the scene in time after hearing the situation and took the unwell guests to the hospital for various examinations to ensure that the guests were in good health. In the future, we will strictly regulate the operation behavior of employees, so as to bring a comfortable and pleasant stay experience to every guest.
Guest User
Deluxe City View Room
Stayed in Mar 2023
Business travellers
9 review
1.0/5
Posted on Mar 17, 2023
Poor sound insulation, old room
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, we would like to express our sincere apologies for not being able to provide you with a comfortable and pleasant stay during your stay. Secondly, we also hope that you can give us your suggestions in more detail to help us grow better. We will also work hard to improve our shortcomings so that every guest can have a comfortable and pleasant stay experience. Wish you good luck and good luck!
CNHZ-Bobby
Standard River-view Suite
Stayed in Oct 2021
Family
42 review
2.0/5
Posted on Oct 6, 2021
When I drove in, there was no sign of the parking lot, and there was no guidance from the staff. I saw the staff the next day. When I checked in, the front desk said that I couldn't find my order, and then said that I would upgrade the room type, but I didn't see a better room type from Ctrip, so I don't know what room type this is. Later, it was said that the order was found, but the extra bed in the living room that I wrote in the note was not implemented. The TV in the living room is super small, and the horizontal TV is facing the wall. You can't watch TV on the bed. I don't know how such a suite is designed. The toilet seat has no buffer, and the shower room has a curtain. Three-star hotels are better than this! Also, the cups for breakfast are very dirty, and the elder sister who cooks the noodles always has an impatient expression. The next day, the TV in the living room could not be turned on. I called the front desk for two hours but no one came, and then I called the assistant manager in the lobby before someone came. Later, the hotel sent fruit and two alpaca toys (I didn't want them). It can be seen that the hotel wants to improve the quality of service, but the execution is not enough, and the hardware is very old. If considered according to the three-star standard, it is still a good hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry that the hotel did not give you a perfect check-in experience. Fuyang International Trade Center Hotel has always been aiming at the satisfaction of guests. In response to the questions you raised in your comments, we have learned that we will strengthen the update of room facilities and equipment, and at the same time arrange regular staff training to instill service awareness into every customer. As an employee, we will strive to bring you a perfect five-star experience, and at the same time, we will actively and seriously address all your questions. We hope that with the care of many guests in the future, our service level can be further improved. I wish you and your family happiness and all the best.
Aibenpaodeheermeng
Deluxe City View Twin Room
Stayed in May 2021
Other
1 review
4.5/5
Great
Posted on May 28, 2021
The hotel is generally ok, breakfast is rich, Western food all kinds of bread cakes, milk juice, fruit, Chinese fried dumplings, fried dumplings, wontons, tofu, and wild honey. The room faces the Fuchun River, but the window is blocked by a set of sofas. I want to go to the window to see the outside scene and I have to kneel down haha. In terms of environment, it feels that Fuyang is building houses and roads, and the hotel is building next door. The green road by the river is too narrow and full of people. The service is also good, ordering take-out fruit, the waiter will bring you to the door. I rushed to the outlet the next day. I forgot the sunscreen clothes and made a phone call. Qiu Yu, the beautiful waiter, paid for it and sent it to the courier. I asked for the name and thanked me.
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6/9
Lejinzhuzhu
Deluxe City View Room
Stayed in May 2021
Friends
4 review
4.0/5
Very Good
Posted on May 18, 2021
Everything is good, but it needs improvement at 2 o’clock. First, the five-star hotel has no sanitary facilities and outdated. The bath has no shower but the bathtub. It only uses very old dirty shower curtains for waterproofing and splashing. This ordinary family is early It is eliminated, and there is no shower head in hand, which is also inhumane! The second is to pay the full amount before you check in, and you have to pay a deposit of 500 when you check in. This is also understood, but the deposit is not refunded when you check out in the morning. It is said that the bank card will be returned the same way afterwards. As a result, the deposit will not be refunded before going to bed. To refund, you have to call the front desk to ask for it before refunding, which is also disrespectful to the guests! However, the flaws are not concealed. All the service staff in the guest rooms, Chinese and Western restaurants, doormen, etc. have a very good attitude, polite and well-trained. In addition, most of the surrounding area of the hotel is a construction site. Construction was carried out early in the morning and the noise was very loud.
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chao0105
Deluxe City View Twin Room
Stayed in May 2021
Family
1 review
5.0/5
Outstanding
Posted on May 16, 2021
The most impressive thing during the whole stay was the service. Whether it was the lobby, restaurant or room department, they would greet them proactively. There are free drinks and snacks in the small refrigerator in the room every day, and children’s slippers are also provided with the baby. The breakfast is very rich, and there are also bean curd and rice balls, which are quite rare! Check-out at two o'clock is too intimate for families traveling with a baby! Qiu Yu in the lobby has a very good service attitude, and he delivered it to the elevator entrance before leaving, and also gave a small gift, praise~
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eeeeii
Deluxe City View Twin Room
Stayed in May 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 4, 2024
首先酒店很乾凈,圖二呢是在房間看外面景觀,下雨後霧濛濛很漂亮。早餐的水果很豐富,很喜歡。下次來富陽玩還入住這個。建議呢,如果糯米飯和煎餃等現場做的食物能再供應及時一些就更好啦,好吃😋就是需要等等等。酒店工作人員服務很棒,外賣送上門。
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Lijiachen
Deluxe City View Room
Stayed in Apr 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on May 1, 2024
非常特別的一次酒店體驗,感謝富陽國際,服務到位,酒店舒適,晚上很晚到還給我進行了房型升級,感謝前台小孫,非常有耐心,而且還幫我想辦法訂房間,開心哦。
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SAMMIE
Deluxe City View Twin Room
Stayed in Mar 2024
Friends
8 review
4.5/5
Great
Posted on Mar 20, 2024
再次入住該酒店,體驗感一如既往的好。前台和早餐廳服務員都非常熱情友好,銷售部孫經理特意給老客户升級了房間,還提前做了床墊除蟎護理,太貼心了。賓至如歸,下次還會選擇繼續入住這家酒店。
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