Luxury Hotel Hangzhou

First of all, I called the front desk in advance and the service attitude was not very good. They hung up the phone before I finished speaking. Finally, I left a message through Ctrip's order notes. On the day of check-in, the front desk did not give any active reminders, including breakfast, amusement facilities, gyms, etc. This soft service is really not very good. In addition, there is an additional charge for Nongfu Spring in the room, which I can't understand. The free water is only two bottles of parent-child or family travel. If it is a hot day in Hangzhou with a temperature of 35 degrees, shouldn't more water be prepared in the room? It is worth affirming that the notes are prepared before checking in. Let's talk about the most speechless thing about the hard equipment. The water in the shower is too speechless. The water volume is really too small. It is very difficult to wash long hair. The bathtub is big enough. My daughter's hair is washed in the bathtub, otherwise it will also collapse. Overall, if it is a five-star hotel, it is indeed a bit unsatisfactory. If it is a three-star hotel, it is almost the same. The plus point is that the hotel's swimming pool is relatively user-friendly, and the facilities and equipment are well-made. The only thing is that the hotel's swimming pool does not have its own towels, and guests have to bring towels down, which is really a bit confusing. It's okay when it's hot, but if it's cold, you have to bring several towels to avoid catching a cold.

The hotel is really good and large in scale. From facilities to services, everything is great!

The room is nice. I accidentally broke a toothbrush. I'm sorry. Toothbrush are very nice.

The breakfast is rich, the price is moderate, the service is very good, and it is very convenient to go to the East Station. I will stay here again when I go to Hangzhou on business. The room is very stylish and decorated in the style of Song's aesthetics.

I have stayed here many times and it is still as good as before! Especially the breakfast, I personally feel that there are many varieties and the quality is very good! I am very satisfied. Next time I come to Hangzhou, I will choose this place.

The experience was very very bad. The service attitude was very average. The response to any question was very slow. After staying for a few days, I encountered something completely intolerable today! ! ! ! The door was not closed after the hotel was cleaned! ! ! ! Anyone can push the door in. Who dares to stay here again? ? ? ? ? And the attitude of the hotel customer service was very confusing. They brought a bowl of fruit. I don't know if this means reconciliation. ? ! The computer machines worth hundreds of thousands of yuan were placed in the room and I couldn't guarantee whether they had been tampered with. The food and drinks were in the desktop refrigerator and I was not sure if anyone had drunk them. There is no solution so far. Such service really makes people too worried to entrust their safety to them!