Atour Hotel(Hangzhou Zhongshan North Road) Reviews

Response from Property: 親愛的朵友：與您相遇，是多麼榮幸！酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】，漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達，便捷抵達杭城各地。再次感謝您的好評和支持，期待未來能再次為您提供優質的服務！

Response from Property: 親愛的朵友：與您相遇是我們的榮幸。無論秋冬春夏，每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品，讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】，【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】，全套【高端薩和香氛洗浴用品】，【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗，【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣，願您心想事成！

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed your stay with us and found our room well-equipped and the environment pleasant. Your satisfaction is our top priority, and we strive to create a welcoming and comfortable atmosphere for every guest.We are particularly pleased to learn that you appreciated the cleanliness of our hotel. Maintaining high standards of hygiene is a cornerstone of our operation, and it is wonderful to see that this aspect of our service met your expectations. Our housekeeping team works diligently to ensure that every corner of the hotel is spotless and that all our guests can relax in a pristine environment.We also appreciate your kind words about your overall experience at our hotel. Your positive review serves as a great motivation for our entire team to continue delivering excellent service and striving for excellence. We hope to have the opportunity to welcome you back in the near future, where we can once again provide you with an exceptional stay.Thank you once again for choosing our hotel and for sharing your thoughts with us. We look forward to the possibility of serving you again and exceeding your expectations in the future.

Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your valuable feedback regarding your recent stay. We sincerely appreciate your comments, as they provide us with insight into areas that require our immediate attention. It is excellent to hear that you found our reception staff to be kind and helpful; we take great pride in our team's commitment to guest service.We understand that maintaining a high standard of cleanliness and hygiene is paramount to ensuring our guests have a pleasant experience. Please be assured that your observations regarding housekeeping will be thoroughly reviewed. Our management team takes your concerns very seriously, and we will conduct a detailed assessment of our cleaning protocols and procedures. Our management is fully committed to implementing measures that will enhance the overall quality of our services and improve the comfort and satisfaction of our guests.Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable experience. Should you have any further suggestions or specific concerns, please do not hesitate to reach out directly.Warm regards, The Team at Atour Hotel(Hangzhou Zhongshan North Road)

Response from Property: 親愛的朵友：與您相遇，是多麼榮幸！酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】，漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達，便捷抵達杭城各地。再次感謝您的好評和支持，期待未來能再次為您提供優質的服務！

Response from Property: 親愛的朵友：與您相遇是我們的榮幸。無論秋冬春夏，每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品，讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】，【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】，全套【高端薩和香氛洗浴用品】，【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗，【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣，願您心想事成！

Response from Property: 尊敬的客人，感謝您選擇入住杭州西湖湖濱中山北路亞朵酒店，並分享您的入住體驗。對於您提到的問題，我們深感抱歉，這並不符合我們對於舒適住宿的標準。我們會進一步改善房間隔音設施，以確保您的休息品質。同時，非常感謝您對我們服務的讚賞，我們將繼續努力，做到無可挑剔。酒店地理位置確實便利，靠近您想逛的地方，希望為您的旅行增添便利和愉悦。再次感謝您的反饋，期待您的再次光臨，讓我們為您提供更好的住宿體驗。酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】，漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達，便捷抵達杭城各地。 祝您生活愉快！杭州西湖湖濱中山北路亞朵酒店團隊

Response from Property: Dear guest, thank you for your review. We are delighted to hear that you enjoyed our service and appreciated the friendly attitude of our staff, as well as the convenient location of the hotel. Your satisfaction is our priority, and your positive feedback motivates us to continue delivering excellent service. We remain committed to maintaining high standards and ensuring every guest receives attentive hospitality. Thank you once again for your acknowledgment and support. We look forward to welcoming you back for another outstanding stay in the future. Have a wonderful journey!

Response from Property: 親愛的朵友：與您相遇，是多麼榮幸！酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】，漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達，便捷抵達杭城各地。 再次感謝您的好評和支持，期待未來能再次為您提供優質的服務！

Response from Property: 親愛的朵友：風起雲湧，見真龍！與您相遇是我們的榮幸。無論秋冬春夏，每位踏入酒店的客人都會享受到一杯香醇的歡迎飲品，讓您在初次見面時感受到我們的熱情。酒店所有客房都配備了堪比五星級酒店的【普蘭特系列優質床品】，【裸棉棉織品】【直飲水機】【智能馬桶】【電動窗簾】，全套【高端薩和香氛洗浴用品】，【自助洗衣房】讓您在炎炎夏日也不用擔心衣物換洗，【免費健身中心】讓您在店內就可以享受私密的健身樂趣。相遇是緣，願您在新的一年裡龍馬精神，心想事成！

Response from Property: 有品味的朵友：能夠選擇我們杭州西湖湖濱中山北路亞朵酒店入住的您，一定是個熱愛生活、有品位的人。您可以在【竹居】書吧開啟一個故事，可以在【汗出】健身房用運動激發身體全新的活力，可以用【晚安小點心】來撫慰一天的疲憊，可以用全套【高端薩和香氛洗浴用品】清洗下所有的塵埃。回去了，開着酒店【免費洗車】後煥然一新的車子走吧。2024龍年至，願您平安喜樂安康，往皆為序章，將來皆為期盼。

Response from Property: 有品位的您：相遇是緣，期盼給您帶來更多温暖。酒店房間配有【智能馬桶】和【恆温直飲水機】，不僅有着衞生和安全，更可以調節您所想要喝到的任意温度。半夜或許您因飢餓感無法入睡，而這裡有【晚安小點心】或【深夜粥道】來撫慰您孤單的胃。再次感謝您選擇杭州西湖湖濱中山北路亞朵酒店，期待為您帶來更多美好的體驗。

Response from Property: 親愛的朵友：在這祥瑞的龍年裡與您相遇，是多麼榮幸！酒店毗鄰杭州的知名景點—【西湖】和【嘉裏中心】，漫步即可一覽杭城中心之秀美與繁華。酒店距離【地鐵1號線鳳起路】A出口步行10分鐘可達，便捷抵達杭城各地。2024龍年已至，祝願您龍行龘龘,前程朤朤！

Response from Property: Dear Guest,Thank you for choosing our hotel for your business trip and for sharing your experience. We appreciate your feedback and are pleased to hear that your stay met your needs.We continuously strive to improve our facilities, services, and cleanliness standards. Your comments motivate us to maintain and enhance our offerings to ensure every guest enjoys a comfortable and satisfying stay.We look forward to the opportunity to welcome you back and earn a five-star rating from you in the future.Best regards,Management TeamAtour Hotel