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Location9.9
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Service9.9
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Positive reviews(344)
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Elana Abroad
No.1 Villa 270° Scenic Double Bed Room (King Koil Mattress + TOTO Smart Toilet)
Stayed in Sep 2023
Couples
6 review
10.0/10
Outstanding
Posted on Oct 5, 2023
The accommodation at ROXANNE was absolutely wonderful! The location was perfect as you could have a mountain view from your room and West Lake is literally just across the street. They have at least 2 different buildings with several room types, outdoor area, hot tub, grill area and just beautiful scenery. The rooms are very clean and spacious, modern with a lot of technological features that one might not expect. The staff was amazing and incredibly helpful. We will definitely be coming back for another stay in the future!
6/14
Response from Property: Thank you for your praise! Thank you for your recognition of us. We are located on the bank of West Lake, in the core scenic area of West Lake, very close to various scenic spots, with an excellent viewing location, and only a hundred meters away from famous attractions such as Prince Bay and Yuhu Bay! Your affirmation is as dazzling as gold and jade. We treasure your praise and remember every word in our hearts. Your words of affirmation make our persistence meaningful. Looking forward to your next visit! ☺️
Anroux
No.1 Villa Romantic Experience Double Bed Room (King Koil Mattress + TOTO Smart Toilet)
Stayed in Jul 2023
Couples
7 review
10.0/10
Outstanding
Posted on Aug 24, 2023
The service was good and the people were very helpful. I would go there again.
Response from Property: It is a great honor to receive your five-star praise. Ruobai will consistently maintain a high-quality living environment and warm and homely service. Looking forward to your next stay. I wish you a happy life!!!
Love o_Olvxing huzhijun
Light Luxury Queen Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 14, 2025
The room is very comfortable and beautiful. My favorite thing is the bathtub. You can take a bath when you are tired. The mineral water is Evian and the hair dryer is Dyson. I brought my own Dyson but didn't use it. The toiletries are very good. When I was putting on makeup in the morning, I saw little squirrels running around in the trees. I was so happy at that time. The B&B also has two cats, which are super cute and love to act cute. When I sit in the yard, the cats will run over and lie next to me to interact with me. I personally like small animals very much (づ ̄3 ̄)づ╭❤~This B&B is the best experience I have ever stayed in. The breakfast is different every day, very delicate and tastes super good. The coffee is also super cute A different pattern every day makes me happy 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁 😁 ... It's nice to take pictures anywhere. They also provide Hanfu. I picked a hairstyle and did it myself. It's not bad. The photos are very good. I'm very satisfied with this B&B. The people here are very cute and enthusiastic, especially the girl with braces, the guy with glasses, and the chef. The service attitude is very good. It feels very friendly. It's right by the West Lake. It's very convenient to play. I must stay here next time.
Original TextTranslated by Google
6/20
Response from Property: 看到您評論的文字,心裏真的太温暖了!!!謝謝您這麼用心的回覆,依雲礦泉水、安利洗漱用品、戴森吹風機都是我們的標配,還可以免費提供漢服以方便大家拍照,能為您帶來一次舒心的入住體驗,是我們最開心的事情~歡迎常回家看看,期待您再次品嚐我們的早餐和咖啡😁,我們和貓咪依舊在這裏等您💕
Guest User
Family Friendly Room (Skylight)
Stayed in Apr 2025
Family
14 review
10.0/10
Outstanding
Posted on May 5, 2025
The facilities are quite stylish and complete, especially the courtyard on the first floor. The dining facilities are very exquisite. The most praiseworthy thing is the service of the staff, who are very enthusiastic and attentive, especially the store manager, Brother Xiao Ren, who was very sincere in helping throughout the whole process, including various pick-ups and help solving problems. It's awesome!
Original TextTranslated by Google
Response from Property: 感謝您對我們的認可!安利洗漱用品、空氣凈化器是我們民宿房間的標配,能為您提供貼心的服務是我們的榮幸,入住民宿時我們可以提供接送服務,為您帶來一次舒心的入住體驗!期待與您的再次相遇!
Guest User
Guestroom - With View (Double Bed) (Skylight, Bathtub)
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 26, 2025
Room: Quality and style coexist
Ruobai Yayuan B&B demonstrates the quality of a 5-star hotel. The room combines modern simplicity with classical elegance, and is fully equipped with intelligent facilities. In the poetic atmosphere, people can instantly put aside their worries. In addition, the room is also equipped with a bathtub and a stereo, providing guests with a more comfortable and cozy enjoyment.
Original TextTranslated by Google
Response from Property: 非常感謝您對我們的高度認可,我們地處西湖核心景區,距離各個景點都是非常近的,交通便利,庭院中配有無邊際恆温泳池和按摩浴缸,一年四季都可以泡温泉游泳,或者來個超級舒服的全身SPA,而且還配有全球頂級的空氣凈化器和凈水器!超五星級的配置,更使得生活品質加倍!非常歡迎您再來,會給到您更多美好體驗與感受!
Guest User
Guestroom - With View (2 Beds)
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 26, 2025
The environment is beautiful, and the toiletries are all Amway products, which are high-end in B&Bs! There is also an Amway air purifier. The food is also delicious. I don’t know how much I will spend these days! 😳
Original TextTranslated by Google
6/7
Response from Property: 感謝您對我們的高度認可!安利洗漱用品、空氣凈化器、營養均衡的早餐是我們的標配,得到您的滿意是我們最大的動力!我們致力於打造一個旅途中温暖的家,用心的服務好每一位貴客,您住的舒心是我們最大的慰藉,期待着與您再次相見!😘
Guest User
Guestroom - With View (Double Bed)
Stayed in Mar 2025
Couples
10 review
10.0/10
Outstanding
Posted on Apr 9, 2025
The room is European style, which meets my accommodation requirements. The service is especially good. I want to praise the housekeeper and the waiter. The service is very considerate. The cakes made by the pastry chef are very smooth and the wontons are delicious. The breakfast is buffet style with a variety of food. The waiter is very patient in introducing the dishes. The housekeeper and the waiter took the initiative to help us with our luggage. The housekeeper tried his best to help guests with various needs.
Original TextTranslated by Google
6/11
Response from Property: 非常感謝您對我們的認可!房間的設施得到您的滿意是我們最大的動力!我們的早餐是自助形式,營養均衡,還可以現做提供雲吞麪、清湯麪和小餛飩,我們致力於打造一個旅途中温暖的家,用心的服務好每一位貴客,您住的舒心是我們最大的慰藉,期待着與您再次相見!😘
Guest User
Guestroom - With View (Double Bed)
Stayed in Mar 2025
Family
21 review
10.0/10
Outstanding
Posted on Apr 20, 2025
I am so satisfied with this room booking. The location is good. You can walk to the West Lake. There is also a small park at the door with nice views. I ran into a family of six squirrels. The environment is good, the room and courtyard are clean, the facilities are complete, the toiletries are all branded, and there is also laundry detergent, which is convenient for washing small clothes for the children. There is also a washing machine, which helps to wash and dry the clothes. The service is good, from the beautiful girl at the front desk to the boss, the service is enthusiastic, and the car pick-up is very enthusiastic. Next time I come to Hangzhou, I will stay at his house again.
Original TextTranslated by Google
Response from Property: 非常感謝您對我們的高度認可!我們地處西湖核心景區,距離各個景點都非常的近,交通便利,房間設施和早餐得到您的滿意是我們最大的動力,一樓的洗衣機和烘乾機都是可以免費使用的,為您提供貼心的服務給您帶來一次舒適的入住體驗是我們的榮幸,期待下次再見!
Haixiaovermouth
Light Luxury 2-bed Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 4, 2025
The room is spacious, the mattress, pillows and quilt are very soft, and I had a good rest after walking all day. The bathroom has many bath products with different functions, all from Amway. The hair dryer is from Dyson. There is also a Marshall stereo, all from the big brand Amway. Overall, it is very stylish
Original TextTranslated by Google
6/11
Response from Property: 非常感謝您對我們民宿的喜歡,能讓您有一個愉快的入住體驗是我們的榮幸!洗浴產品、吹風機、音響能給您帶來舒適的感覺我們超開心!期待下次再見!
Guest User
Light Luxury Queen Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 6, 2025
There is a good atmosphere. The boss and the boss lady are very kind. They brought us a lot of homemade cakes before leaving [强][强][强]. Even the kid said that he longed for this kind of slow life with his own small yard! ✧٩(ˊωˋ*)و✧
Original TextTranslated by Google
6/10
Response from Property: 非常感謝您給予我們這麼高的評價,您的滿意是我們最大的動力,期待下次再見!一起體驗小院慢生活的感覺!
Guest User
2-bed Room
Stayed in Mar 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 7, 2025
During this trip to Hangzhou, I encountered a homestay that I could call my favorite. From the moment I stepped into the homestay, I felt the meticulous care. They really put everything based on customer needs, no matter how big or small, and responded to every request.
I remember that morning, we had no time to eat breakfast because of the tight schedule. After the homestay staff learned about it, they specially prepared meals in advance so that we could enjoy them on the road. When the pillow was too high, they quickly found a low pillow to ensure our sleep quality. Another time, the takeaway was delivered early, and the staff took the initiative to help keep it warm to ensure that we could eat hot meals.
Not only is the service considerate, the location of the homestay is also very superior. It is adjacent to Prince Bay of West Lake, the surrounding scenery is picturesque, and it is extremely convenient to travel.
This homestay experience is perfect. Next time I come to Hangzhou, I will definitely choose here again, and I also recommend it to every friend who comes to Hangzhou!
Original TextTranslated by Google
Response from Property: 能為您提供一次舒適的入住體驗是我們最開心的事情,以顧客需求為本是我們應該做的,感謝您還記得這些小瞬間,心裏真的暖暖的!我們地處西子湖畔,西湖核心景區,距離各個景點都是非常近的,絕佳的觀景位置,距離太子灣浴湖灣這些有名景點也就衹有百米之遙!我們致力於打造一個旅途中温暖的家,用心的服務好每一位貴客,您住的舒心是我們最大的慰藉,期待着與您再次相見!😘
Guest User
Light Luxury 2-bed Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 3, 2025
The room has already been checked in and I messed it up, so I won't post pictures of the interior. I really like the mattress and pillows here, they are very soft. I went out for a day and had a good rest. The hot water in the bathroom is also very good, and there are a lot of bath products. I like to travel around after retirement. I have a good impression of this place and will come again if I have the chance
Original TextTranslated by Google
Response from Property: 非常感謝您對我們的認可,能為您提供貼心的服務是我們的榮幸!您的滿意就是對我們民宿最好的獎勵,期待下次再見!
Guest User
Guestroom - With View (Double Bed) (Skylight, Bathtub)
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 27, 2025
This is so beautiful and comfortable~~ The facilities are advanced and comfortable to use, clean and sanitary, reassuring, and the service is first-class and warm... Everywhere is first-class, I will definitely bring my friends here next time! 😍Superb👍🏻
Original TextTranslated by Google
6/10
Response from Property: 非常感謝您對我們的高度認可,我們地處西湖核心景區,距離各個景點都是非常近的,交通便利,庭院中配有無邊際恆温泳池和按摩浴缸,一年四季都可以泡温泉游泳,或者來個超級舒服的全身SPA,而且還配有全球頂級的空氣凈化器和凈水器!超五星級的配置,更使得生活品質加倍!非常歡迎您下次帶着朋友一塊來,會給到您更多美好體驗與感受!
Guest User
Guestroom - With View (Double Bed)
Stayed in Feb 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on Mar 26, 2025
This B&B is so comfortable. The breakfast is very nutritious, high quality, and the dishes are complete and very particular. The accommodation environment is even better. The room has an air purifier, and there is also a banana flavor that can relieve tension. The big bathtub is really nice. Not to mention that their home toiletries are all Amway, high quality!
There is also good water in the room. I checked and it is very expensive. The boss is really particular! I forgot to bring a swimsuit, so I regretted not swimming!
The best thing is that her house is very close to Prince Bay Park. This time I mainly went to see tulips, which is very convenient!
Original TextTranslated by Google
6/8
Response from Property: 非常感謝您對我們的高度認可,營養均衡的早餐、空氣凈化器、香薰、安利洗漱用品、依雲礦泉水都是我們的標配,您的滿意是我們最大的動力!我們地處西湖核心景區,距離各個景點都是非常近的,交通便利。太子灣公園鬱金香再次開的時候,期待與您的再次見面!
Guest User
2-bed Room
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 12, 2025
The room is clean and tidy, equipped with Amway high-end air purifiers and toiletries; the breakfast is delicious, the coffee is mellow; the surrounding West Lake, Yuhu Bay, Turtle Lake, Prince Beach Park and Huagang Fish Viewing Environment are beautiful
Original TextTranslated by Google
Response from Property: 非常感謝您對我們的高度認可,房間設施與早餐咖啡得到您的滿意是我們最大的動力!我們地處西湖核心景區,距離各個景點都是非常近的,交通便利,庭院中配有無邊際恆温泳池和按摩浴缸,一年四季都可以泡温泉游泳,或者來個超級舒服的全身SPA,而且還配有全球頂級的空氣凈化器和凈水器!超五星級的配置,更使得生活品質加倍!非常歡迎您再來,會給到您更多美好體驗與感受!