2 P. Phạm Văn Bạch, Yên Hoà, Quan Cau Giay, Hanoi, VietnamView Hotel Details
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Grand K Hotel Suites Hanoi Guest Reviews
4.5/5
Great
175 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(175)
Positive reviews(164)
Reviews with photos/video(45)
Friendly owner(35)
Delicious breakfast(17)
Awesome amenities(10)
Great location(9)
Perfect for business trips(8)
Loved the view(8)
Large rooms(5)
Easy to get around(4)
Negative reviews(11)
Anonymous User
Deluxe Room
Stayed in Oct 2024
Business travellers
1 review
3.7/5
Posted on Nov 13, 2024
The hotel is ok but the shower water is flooding
Response from Property: Dear Sir/madam,Thank you for your recent stay and sharing your experience at Grand K Hotel Suites Hanoi. We are delighted to read that you are satisfied with us overall. We’re also taking your feedback seriously about shower water. At Grand K we value all guest feedback, so your constructive comment has been shared with the hotel management for future reference. Again, thank you for your kind support and sharing your experience. Grand K Team hopes to have another opportunity to welcome you back on your next trip to Hanoi. Wishing you all the best.Kind Regards,Le Thu Ha ( Marcom Manager) Grand K Hotel Suites Hanoi
Guest User
One Bedroom Suite
Stayed in Sep 2024
Business travellers
13 review
0.5/5
Posted on Oct 27, 2024
Service is ****. I don't know why the staff kept asking me to cancel the online booking to pay him cash? Did he get any commission?
Response from Property: Dear M. Sir/madam,Thank you for your recent stay and sharing your experience at Grand K Hotel Suites Hanoi. We’re taking your feedback seriously about the problem you mentioned. At Grand K we value all guest feedback, so your constructive comment has been shared with the hotel management for their future reference. Again, thank you for your kind support and sharing your experience. Grand K Team hopes to have another opportunity to welcome you back on your next trip to Hanoi. Best regards, Le Thu Ha (Marcom Manager)
Guest User
Deluxe Room
Stayed in Oct 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Hotel very good. Ms Nemo so nice.
Response from Property: Dear sir/madam,We much appreciate your current stay and your lovely review.It's our great pleasure to learn that you enjoyed the stay so much. Without doubt, your compliments inspire the entire team (specially Ms. Nemo) and help us to keep delivering the best service to all valued guests.Again, thank you for your stay and sharing this positive feedback. Grand K Hotel Suites Hanoi Team is truly looking forward to your next visit for another memorable stay.Wishing you all the best.Sincerely,Kind Regards,Le Thu Ha ( Marcom Manager) Grand K Hotel Suites Hanoi
Tejaskumar Harishbhai
Two Bedroom Executive Suite
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Fantastic view, very decent property, supportive staff and good vegetarian food on request. Overall worth staying 9-10 km away from Hanoi Centre. We got superb panoramic family apartment on 38th floor.
Response from Property: Dear Mr. Harishbhai, We very much appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Guest User
Deluxe Room
Stayed in Oct 2023
Travel with friends
28 review
4.2/5
Very Good
Posted on Nov 20, 2023
Location not the ideal as it’s 30-35 mins away depend on traffic from the old town and night market. However hotel cleanliness and service is very good.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand K Hotel Suites Hanoi It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
WOO JIN
Deluxe Room
Stayed in Nov 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Quite good hotel
Response from Property: Dear M. Jin, Thank you for taking the time to share the review at Grand K Hotel Suites Hanoi. We are so glad to hear that overall, you enjoyed your stay with us.Your experience is very important to us and we are thrilled that our service and standards have met your expectations.We look forward to welcoming you back to our hotel soon.Sincerely,Le Thu Ha (Marcom Manager)
Owen Travel
Deluxe Room
Stayed in May 2023
Couples
3 review
4.5/5
Great
Posted on Jun 25, 2023
Very good reception service and the hotel was very new and great pool!
It has a very good skyscraper view from the room.
Response from Property: Dear Sir/Madam,We do appreciate your time sharing your opinion with us.We're very happy to know that you had an excellent stay with us. This encourages us a lot and we’ll continue to strive to bring guest experiences more than expected.Have a nice week & we look forward to welcoming you back our hotel soon.Thanks & best regards,Ngan QuanSales Department
James 9999
Premium
Stayed in Feb 2023
Business travellers
75 review
5.0/5
Outstanding
Posted on Mar 19, 2023
Very good location...
Response from Property: Dear Sir/Madam, On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always tries our best to provide excellent service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
Anonymous User
Deluxe Room
Stayed in Jul 2023
Business travellers
96 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Overall good hotel. Clean and spacious. Staffs are friendly
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Grand K Hotel Suites HanoiWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.Sincerely,Front Office Manager.
Aicheline
Deluxe Room
Stayed in Feb 2023
Solo travellers
5 review
5.0/5
Outstanding
Posted on Mar 12, 2023
Very new hotel. Clean and great view. Great service and a joyful Tang helping me with my luggage for checking in. It was on women’s day, so the hotel gave me a beautiful rose for this special day. Amazing hospitality that makes me happy.
Response from Property: Dear Aicheline,On behalf of Grand K Hotel Suites Hanoi, I would like to thank you so much for choosing us and sharing feedback following your recent stay to at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try our best to provide the excellence service, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better service. We look forward to welcoming you back in Grand K Hotel Suites Hanoi soon.Kind regards,TRAN THUY MAI (Ms), Marcom Manager, Grand K Hotel Suites Hanoi
Elise Alan Sin
Deluxe Room
Stayed in Dec 2023
Business travellers
16 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Good service and clean
Guest User
Deluxe Room
Stayed in Nov 2023
Business travellers
3 review
4.7/5
Amazing
Posted on Dec 30, 2023
A very nice hotel ❤️
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Grand K Hotel Suites HanoiIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office Manager
Guest User
Deluxe Room
Stayed in Jun 2024
Business travellers
9 review
4.5/5
Great
Posted on Jul 26, 2024
excellent
Response from Property: Dear Valued Guest,Thank you very much for your recent stay and sharing your wonderful feedback at Grand K Hotel Suites Hanoi.It's our great pleasure and honor to read that you had an excellent experience. You were also satisfied with the surroundings, amenities, cleanliness and service. Certainly, your nice words mean a lot to us.Repeated thanks for sharing this lovely feedback. Hopefully, your future travel will bring you back to Grand K and have another excellent stay with us.Last but not least, wishing you all the best.Kindest regards,Chinh Ninh (Jessica) Guest Experience Manager
Leo Lkn
Two Bedroom Panoramic Suite
Stayed in Apr 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 22, 2024
Very good
Response from Property: Dear Leo Lkn, On behalf of the entire team, I would like to express our sincere thanks for your kind support and sharing your positive feedback. We are so delighted to learn that you had a perfect stay and enjoyed our facilities & services. At Grand K, guest satisfaction is always our 1st priority so your compliments really mean to us.Once again, thank you for your kind support and sharing your experience. The team and I look forward to serving you back on your future trip to Hanoi.Wishing you all the best.Sincerely,Jessica NinhGuest Experience Manager
lkhagvatumur
Junior Suite
Stayed in Dec 2023
Business travellers
2 review
4.5/5
Great
Posted on Jan 26, 2024
Good one
Response from Property: Dear lkhagvatumur,Thank you for choosing to stay at Grand K Hotel Suites Hanoi and for your words of encouragement!Sincerely,Humayoon (Tom) Shaikhzadeh