The Scarlett Boutique Hotel Reviews

Very nice service on arrival...Ruby the receptionist quickly gave an overview and suggestions which was very helpful. Overall very satisfied with the room and breakfast, highly recommended boutique hotel, with just 17 rooms centrally located.

My recent stay at Scarlett Hotel exceeded all expectations. I booked a room for me and my friend after 5 years we meet and visit Hue around. The staff here truly went above and beyond to ensure my stay was perfect. From the warm welcome at check-in to the personalized attention throughout my stay. Every interaction was met with professionalism and genuine hospitality. Special thanks to a jiejje whom gave me borrow her helmet in 2 days and a gege gave us borrow his iPhone charger at midnight. One more time, we’re really thankful to the concierge team for their invaluable recommendations and assistance 🙏

Comfortable and clean hotel. Near to sights and food. Helpful staff. Clean rooms. Nothing to complain about.

The hotel needs a major update. Helpful staff. The breakfast is not too fresh. We tried once, but not more. Location is excellent!

Nice little boutique hotel with warm service! The room is clean with good sound proofing. The staff were super helpful to arrange breakfast, Motorbike renting and support the transit during your stay in Hue.

The hotel is ok. The service is excellent and that's what makes it stand apart. The location overall is great, but it was difficult to find as it's in a back ally. Parking is on the street and you need to move the car in the middle of the night to avoid a parking ticket. We didn't try the breakfast as we had other plans, but the setup looked quite nice. The large bed is one that is actually 2 beds put together with a topper. This is a major issue. I understand why management would choose this as it provides more options to accommodate various guests, but the execution never works in any hotel. There's always a dip in the middle and the beds move apart in the middle of the night making sleeping a nightmare; we did not sleep well. This is also the first business (hotel, rest. etc.) that i have experienced in Vietnam that did not have a butt spray cleaner in the toilet area. We were disappointed with that. There is also a terrible cigarette smell in the hallways. It's par for the course for hotels in Asia to have this and I recognize the challenge hotels need to deal with; just unfortunate as the first impressions going up to the room were really effected by it. Cleaning the air and washing the carpets do help a little bit, but really the only way to overcome this is to replace the carpets completely and strictly enforce a no-smoking policy by the staff. Overall, the stay was ok. There is a lot of value for the money to be found here and the friendly staff are what really make the property worth a look, as is the convenience to the walking street for dinner and fun on the weekends.

Good location and modern accommodation. Would recommend to friend

Ideal location: hotel located in the center but in a quiet alley, away from the hustle and bustle of the tourist street nearby. Very attentive staff. We were able to check in in the morning at no extra cost, which saved our day. Late check-out, which suited us, was also possible for 350,000 dongs. Nice room with rose petals on the beds and in the bathroom. Many suggestions for excursions in the surrounding area. Good breakfast, with the possibility of having a Bun Bo Hue. The bathroom was leaking a little, but as is often the case in Vietnam I have the impression (in one week, I had 3 boutique hotels with leaking showers or bathtubs, in three different cities)

The second floor has a bathroom smell. But the other parts are all good. The bathroom is a shower. Convenient for traveling to the market near the hotel. about 300 meters Breakfast is very good, buffet style, Vietnamese beef soup, red bean soup, omelet, local Vietnamese food. Overall good.

The room is clean, there are a lot of fruits for free, very good stay experience

The service is excellent, the room is wonderful and the hotel as a whole is perfect. The location is very central and every request is promptly fulfilled. We received an extremely friendly welcome and were even treated to a wonderful fruit plate that exceeds the standards of many other 5-star hotels. A clear recommendation!

The hotel is located in the central area, next to the walking street, in a relatively small alley, of course there is no way to park a car (send it nearby for about 40,000 VND, overnight, and the hotel will support you with this cost). , I do not take support). The staff is very nice, happy and smiling. Breakfast is reasonable, you can choose additional dishes besides regular food (using the voucher provided by the staff). The room is a bit small, but enough for a family and a baby like me. Returning to Hue will be my choice in the list of notable hotels.

Great !!! Very clean room and comfortable bedding but above all the lovely and very helpful staff.

Enthusiastic staff, clean hotel!