MyKey Hotels in Ipoh

The room was clean, bright and the environment was relax, comfortable and beautiful. Overall the room for this price was 9.5/10. However, the service and management were disappointing. At 1AM, we realized that the room did not have a hair dryer, so we went down to request one from the counter. The guard contacted the PIC, and the PIC informed us that all the staff had already gone back. They asked us to WhatsApp the number displayed at the counter the next morning when we needed the hair dryer, and we agreed. The next morning at 10AM, we contacted the WhatsApp PIC, only to be told that our room was not under their management. We then tried calling customer service, but nobody answered. What made it worse was that when we explained the situation, the WhatsApp PIC simply replied “I don’t know” instead of helping us with the correct contact number. Honestly, I’m not trying to blame any individual staff member, but if our room is not under that management, then why was that number displayed so prominently at the counter? It was misleading and caused unnecessary confusion for guests. Eventually, I found another contact number from my booking page and called them directly. The PIC said they would send the hair dryer immediately, but after waiting 10 minutes, nobody came. We went down to the counter again, and the staff told us, “We are a bit busy, you can go back up now, my staff is waiting outside your door.” It honestly felt like they just wanted us to leave quickly and gave us a random excuse to brush us off, because when we returned to the room, nobody was there. In the end, we only received the hair dryer at 11AM. Taking one full hour just to get a hair dryer delivered to the room was honestly quite ridiculous.

There were several issues that affected our comfort. In Room 1, there was an unpleasant sweat-like odor coming from the pillows and bed linens. The sofa also appeared a bit dirty and could use a thorough cleaning. Additionally, the water pipes made a loud squeaking noise whenever the tap was used, possibly due to water pressure or a plumbing issue. This was especially disruptive in the second bedroom, which is directly connected to the bathroom. The noise was quite loud and continued throughout the night, making it difficult to sleep. Unfortunately, we did not get a good night's rest because of this. We hope these issues can be addressed to improve the experience for future guests.

The environment is good and comfortable, the room layout is beautiful, the place is also close to the city center