Hilton Jiuzhaigou Resort

Lovely hotel! The morning views are gorgeous

Very nice hotel near Jiuzhaigou. Room is big and clean. Staffs are very polite and attentive. Hotel is serving international buffet at dinner and the selection is worth the price. Overall, if we come back to Jiuzhaigou, we will definitely choose this hotel again.

Beautiful resort in Jiuzhaigou Valley with a view of the mountains. What really stood out was the service, the hotel accommodated a change in our booking upon arrival as we had to adjust our itinerary. Li Xu (李旭）in guest services followed up for us and he also checked to make sure that the temperature in the room was comfortable. He also went out of his way to help us with a lost toy in the room. Thank you! The breakfast selection is good, the western food could be better but given the hotel is in a more remote area it’s to be expected.

This hotel provides the best service! Anna is so considerate and all the other staffs are friendly, highly recommended

Had a wonderful stay at Hilton Jiuzhaigou Resort! It is one of the most beautiful hotels that I’ve stayed. Room is nice and big. On a side note, I would like to convey my appreciation for the hospitality Mr Andy (Restaurant Manager) showed to my family. My family and I were having dinner at one of the restaurants outside of the hotel and it was a really bad experience - long wait for food (which they over promised), poor service and mediocre food. Hence, my dad went back to the hotel for another light meal+drinks and met Mr Andy and was casually chatting with him about the experience we had. Upon hearing his experience, Mr Andy was apologetic and wanted to make up for the poor experience - he didn’t have to be because it was not within the hotel’s purview. The next morning, he made a note to his team and ensured that my family had sufficient light bites to be taken to Jiuzhaigou. His hospitality is beyond amazing. Thank you Hilton and Andy for the great and memorable experience at your hotel.

We would like to thank Lesly Tan, the reception supervisor of Hilton Jiuzhaigou Resort. She makes us feel like returning home to a true friend who is approachable, generous, and kind. She would personally guide us when we asked for directions in Jiuzhaigou, and when we encountered issues with our bookings, she went above and beyond to assist us. Besides the breathtaking sights at Jiuzhaigou, we feel that our trip would not be complete without the beautiful stay at Hilton Jiuzhaigou Resort and the extraordinary encounter with Lesly. It was an unforgettable experience, and we would definitely be back again!