Hotels Near Jabatan Kastam Dan Eksais Diraja in Johor Bahru

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Located very close to JB CIQ. However don't attempt to walk over. Road works abound and you will have to cross a busy highway. Await their hourly shuttle from the pick up point at CIQ near the 1st floor convenience store where travelers typically book their grab rides from. Breakfast spread is good. They have kopi tarik available, however I was hoping for teh tarik instead. Room is clean and TV channels included English movie channels. Comfortable pantry area where you can eat and heat up food in the microwave.

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Direction from Woodland custom to Opero Hotel: Duration: abt 30mins w/o traffic or less. 45mins with traffic Upon Arrival/Departure - Check in/out was hassle free & smooth - Check out was easy as well. - Size was reasonable 8/10 - Cleanliness 6/10 - Bed comfortability 8/10 - Bed & linens cleanliness 6.5/10 - Safe is available - Basic toiletries are available in the room (eg: Shampoo, condition, body wash & etc ...) but better to bring your own if you are very particular abt it - Fridge available - Electric kettle is available / coffee & tea provided - WiFi is available 🌟Important Note🌟 - 5-8mins or so to The Mall, Mid Valley Southkey - Surrounding, shops are mostly closed at night. - Complimentary parking is available Summary: - Good price (when on promotion) for a good location.

Quite a nice and cozy stay. Be warned that the link way bridge from CIQ to princess cove is unfinished, there’s no lift so my friend and I had to lug our luggage down and then up 3 sets of staircases at the construction area. It was very tiring. Also the room had cockroaches when we arrived but my friend was able to catch and kill them. The bathroom does feel grimy after a few days so I would have appreciated an option to pay extra for cleaning. However, the location was great. There’s a pool and gym, though the mall is unfinished it has Jaya Grocer, so my friend and I could cook in the apartment etc. though I’d recommended washing everything before use because there were some grimy stuff on the utensils. Grab rides are quite affordable to other places like cafes too, and there’s security guards. So all in all quite worth for the price.

I am very picky when it comes to budget hotel. But not for I Am Jazz Boutique Hotel. We’re just set up business in Pasir Gudang and need frequent site visit. What can i say it was very nice and clean boutique hotel. Spacious room (Deluxe King Room) with very reasonable rate (RM 110). Will definitely come here again since got more meeting to attend in Pasir Gudang.

Arrived at the hotel at 4pm and check in process was smooth. Given bag of remote control tv and aircond. Wifi was good. Put deposit rm50. Room smell good bedsheet was clean. But the bathroom door cannot close. But its okay because i just stay for one night. The aircond was good but i dont know how to use the tv 🤣. Many mamak restaurant nearby and close to AEON. Checkout process smooth and return deposit. Tq to receiptionist.

This was a staycation and we booked an executive twin with ‘2 large single beds’ as advertised, but the room was very small, so were the beds. Although rather well-appointed in terms of furnishings, there just isn’t quite enough space for 2 adults and a pre-teen child to roam. The tv is also smaller usual. There is no breakfast provided but the street that the hotel is located at has some options, but not where I would go for breakfast. The Mount Austin theme park is nearby, but if that’s where you’re heading, I’d assume you would like more space and comfort to chill out after an entire day of play.

It's my first time booking this hotel. I was astonished. The hotel's lobby is pleasant and well-organized. The front office staff is also friendly and helpful. My room is not ready as I arrived earlier and I decided to keep my luggage there while I went for brunch and come back later when the room is ready. After spending a few hours exploring the city, I returned to the hotel to check in. WOW! Though the room is not big, but it is nice, the bathroom is clean, the coffee area well kept, the TV channel is great & the wi-fi for internet is working perfect too! We had breakfast at Tiffin Cafe the following morning. The cafe is looking great and the breakfast spread is delicious. Tho the location is miles away from the city but In their own way, Impiana made our stay delightful. I will definitely make a come back.