Hotels near On the Horizon Learning Center in Kendall

Pleased with my stay check in and check out no wait. Rooms nice and clean. Quiet place, very cozy location. Lots of shops and restaurants walking distance great view. Will definitely come back real soon.

I never give a negative review but felt compelled to for this hotel. If you can stay anywhere but here, please do! Beds almost gave me vertigo again - woke up at 2.46am and found my mattress had shifted half way off the base. Bed was horrendous, not disability friendly, lots of steps and elevator asks you to select the floor with different elevators for different floors. Absolutely nothing to do in the hotel unless you head to Dadeland Mall which is not as close as you'd think. No view either unless you count the top of a liqour store and the pool on the roof of the hotel next door, the bar didn't open til 3pm and drinks were overpriced ($15 for a basic cocktail, $4.19 for a pepsi) with gratuity already added but bartender gave change back in such a way that there was an expectstion of an additional $5 tip, restaurant says its casual but it looked very posh and we didnt feel comfortable dining there, check in was so slow (had to wait over 3 hours, people who arrived after us got their eooms before us), lots of hidden charges ($75 security deposit PER night!!!) - everyone in our party was charged a different rate even though we were attending an event with a special rate organised. They also charged full valet parking price which was extortionate despite being told by reception that they hadnt charged us. Only good thing is the proximity to Publix across the street for their subs and apparently the metro gets you to the airport in 25 minutes! We attended an event here and you had to leave the hotel and use the attached office elevators to access the function rooms which were closed on the Saturday. Reception staff were friendly and buffet food at event was good.

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

I’ve stayed at this property numerous times over the last couple years and never had an issue until this stay. To start with I was charged a $40 fee on 2 separate credit cards for incidentals ($80 total). My first morning after arrival I discovered ants in my bathroom and kitchenette. I notified the front desk about the double charge on my card and about the ants in my room. They assured me the ants would be taken care of and that my one card would be credited back the $40 in 24 hours. (It’s been almost 72 hours now). Upon returning that night to my room I noticed there were still some ants. I assumed they had treated and that all would be fine by the morning. When I woke up Sunday morning I found ants all over my belongings in the bathroom on the counter and in the kitchenette all throughout the sink. I was departing that day so I packed my things, went downstairs, notified the young lady about the ants again and she didn’t seem overly concerned but acknowledged me as she did the day before. I got home a few states away and when unpacking my belongings low and behold I have ants in my stuff. (As a side note I don’t have any food items packed with my belongings.) I then began looking through my credit card statement and found another pending charge for $10 on top of the 2 separate $40 pending charges on my 2 separate cards. I contacted the hotel and they assured me again this would be removed within 24 hours. I also let the lady who I spoke with know that I was very displeased with the ants in my room and the fact that I brought ants home. Her response to me was “you should have reported it when you were here and we could have moved your room”. At this point I told her that I did report it twice and was told the room would be “sprayed”. The lady on the phone then said “oh I so sorry the girl who was working on Saturday is new and still training and maybe she did not know that we cannot spray the room when you are there because you could maybe have an allergy to the spray or something and that you should have been moved to another room.” She said she would have the manager contact me Monday morning. It is Monday afternoon as I write this review and the manager has yet to call me. I also messaged Marriott regarding the issue and they also have not gotten back to me. It’s a shame because this is a really nice property and I would stay again if they would have the decency to make it right for my last trip. I have attached some photos of the ants but these were taken after I cleaned off the counters so I could get ready to leave the room

The hotel was nice, staff were nice, and the breakfast was OK. Since we were in our rooms for most of the morning when staff cleaned, we didn't get our rooms cleaned during the 3 day stay. When we asked for clean washcloths, there weren't any. We were given hand towels instead. The location isn't the best, but I liked that it was within walking distance to the shopping center with Target. Other than this, it was a good stay.

We all love it!

This is an excellent place to stay near FIU. I was visiting my student, and it could not have been a better location. Close to everything. The service was terrific. Many thanks to the breakfast staff for being so accommodating. Special thanks to Adrianna at the front desk who helped me so much with getting a room when I had to overstay.

Convenient and clean as there is a shopping mall attached

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

Everything perfect, the hotel is very nice, the rooms are very spacious. It is located in the center of Coral Talks and with all the services around. The staff is very attentive. 100% recommendable