The Ritz Carlton Key Biscayne, Miami

In general, I liked the hotel, the rooms are clean, there is everything you need. Good beach, the territory is not big, but well-groomed. Minus is the staff that cleans the Hotel and the room. Already from 8 am in the corridor begins a constant very loud communication and laughter, it awakens and does not allow you to sleep and rest. To our room, despite the inscription do not disturb, came twice without any knock. Therefore, the whole impression of the hotel was spoiled by the absolutely uneducated noisy cleaning staff. I probably won't stop in the future.

The hotel is a great property with great rooms and restaurants. All the amenities are great. Only problem was that it was understaffed. All the staff were gfriendly and courteous but there were not enough to handle the guests. Also there were little things like no robes or slippers in the room, and there was a trim board along the bottom of the slidding doors to the balcony that is a serious trip hazzard. A great property that we will probably go back to, and hopefully they will have enough people to assist guests and justify the high nightly rates.

It’s a great beach and pool scene, the hotel will undergo an upgrade in May 2025, it’s dated but not too bad. The service was great, nice people. It an expensive week with food and drink, but a great week that has a relaxing vibe! The staff and service were A

I’ve been to this property 4 times. The staff is always excellent and I love the food options. The tennis staff is amazing. The main lobby is beautiful. It looks like the rooms and some of the spaces could use and update as they are a little tired.