The Westin Kuala Lumpur

The Westin Kuala Lumpur Reviews

The Westin Kuala Lumpur

199, Jln Bukit Bintang, Bukit Bintang, Kuala Lumpur, 55100, MalaysiaView Hotel Details
The Westin Kuala Lumpur
The Westin Kuala LumpurThe Westin Kuala LumpurThe Westin Kuala Lumpur
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The Westin Kuala Lumpur Guest Reviews

4.5/5
Great
863 review
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(863)
Positive reviews(833)
Reviews with photos/video(250)
Convenient for shopping(115)
Delicious breakfast(87)
Large rooms(46)
Located in the city centre(35)
Perfect for business trips(23)
Loved the view(20)
Great swimming pool(15)
Delicious buffet(10)
Negative reviews(30)
Anonymous User
Deluxe King Room - Non-Smoking Room
Stayed in Jan 2025
Business travellers
9 review
4.7/5
Amazing
Posted on Feb 28, 2025
Location was excellent right next to Pavilion Mall and within easy walking distance around Bkt Bintang area. Room was very well maintained despite it being an older property. Service from staff was good and attentive. Breakfast variety was a little disappointing for a 5 star hotel.
ThisIsMe2
Deluxe Twin Room
Stayed in Dec 2024
Family
4 review
4.2/5
Very Good
Posted on Jan 27, 2025
great location, right in front of pavilion bukit bintang. nice clean room. happy that we got a room facing pavilion mall n kl tower.
Ibrahim.ayub
Deluxe King Room - Non-Smoking Room
Stayed in Jan 2025
Solo travellers
6 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Very nice hotel and right next to the pavilion mall. Great room service as well.
JoellT
Club Lounge Access King Room High Floor
Stayed in Dec 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The lounge is really nice. Have wine at night and breakfast in the morning.
Anonymous User
Deluxe King Room - Non-Smoking Room
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Westin is always the family choice for our trip to kl.though the traffic at Bukit Bintang is very bad, the huge room and convenience to pavilion was helpful. This time we explore the local eateries behind Westin and went to the night market nearby. We arrived early at 11am and room was immediately available. As usual I always delivered my online purchase to the hotel and they keep it for me. Service with the Westin team is excellent. Room and bathroom is big. We pushed the sofa near the bed so that we can play board games at night or enjoy a movie in comfort. Room is big enough for another 2 more single bed.
Response from Property: Dear Sir/Madam, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are delighted that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
Ayu Jasni
Deluxe King Room - Non-Smoking Room
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Dec 12, 2024
This is my 3rd stay at Westin KL. For the 3rd time in 2 years service standards, quality, quantity and presentation of food never fail. All smiles around the hotel with friendly, helpful staff from the front office to the back of the house! Excellent location! Well done guys! Excellent hotel with excellent staff!
Response from Property: Dear Ayu Jasni, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. Once again, thank you very much for the lovely feedback, and we truly look forward to welcoming you back to The Westin Kuala Lumpur. Be Well,The Westin Kuala Lumpur
Burhanuddin
Deluxe King Room - Non-Smoking Room
Stayed in Nov 2024
Travel with friends
62 review
4.7/5
Amazing
Posted on Dec 8, 2024
The room is big and clean. The frontline staff is very friendly and polite. The food is delicious and not so expensive. The bathroom with bathtub but shower area is small
Response from Property: Dear Burhanuddin, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
DEVIDD BONG
Deluxe King Room - Non-Smoking Room
Stayed in Nov 2024
Solo travellers
23 review
4.0/5
Very Good
Posted on Feb 18, 2025
Good comfortable stay, went to KL to meet up Business partner. Overall if a good stay.
Anonymous User
Premium King Room
Stayed in Nov 2024
Couples
21 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Westin’s staff very friendly & warm welcome us. nice room with good view. Pavillion entrance just opposite. Breakfast was the best ever. Lots of variety foods.
Response from Property: Dear Sir/Madam, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
FM Foo
Deluxe King Room - Non-Smoking Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Overall the room outside view is nice and near the shopping centre. The bar lounge at ground level is great.
Response from Property: Dear FM Foo, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
28 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Comfortable beds with good sleep and good view of road along pavilion infront.
Response from Property: Dear Sir/Madam, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
Ruffs
Deluxe King Room - Non-Smoking Room
Stayed in Sep 2024
Solo travellers
16 review
4.2/5
Very Good
Posted on Oct 17, 2024
Very good location nestled in between the upmarket pavilion mall and the famous imbi eating street. Hotel is a tad old though without fancy automated buttons but the prime location does do justice to the relative low pricing of the rooms.
Response from Property: Dear Ruffs, thank you very much for taking the time to share your feedback with us. We are pleased that you found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
BIg
Deluxe Twin Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Nice place to stay. Very happy. Good staff friendly and people there
Response from Property: Dear Blg, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. Once again, thank you very much for the lovely feedback, and we truly look forward to welcoming you back to The Westin Kuala Lumpur. Be Well, The Westin Kuala Lumpur
Drew69
Club Lounge Access Two Twin Room High Floor
Stayed in Sep 2024
Family
78 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Beautiful hotel in great location if you want to be right in the heart of the city. Club lounge was good
Response from Property: Dear Andrew David, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur
Shining#@patient
Club Lounge Access King Room High Floor
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 17, 2024
There was some trouble confirming the reservation at check-in, but the staff was kind and took care of it right away. Most of the staff were kind during my stay at the accommodation. When choosing accommodation, cleanliness and service are more important than anything else, and although the facility is a bit old, these two were excellent. Every corner was so clean that I realized once again that it is not the age of the facility that matters, but the sincerity of the staff. Lastly, if the staff is kind and the guests are kind, it seems that it is mutually beneficial. I hope you make a good choice!
6/9
Response from Property: Hello! Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay experience with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur